The bed was rather soft which is not great when you have back trouble.

The room was a very good size, the location was great for the city. The staff were exceptionally kind and helpful. The provision of Netflix on the TV more than made up for the lack of English language channels.

Stayed in September 2024

1. The room was almost ready when we checked in at 3:00 pm, the cleaning staff were still there. 2. The bathroom door rattles and slams hard with loud noise and can snap ur fingers (snapped mine). The bathroom lighting is not suitable for applying makeup. 3. The AC controller is not to be controlled by guests. It stays on 24c° even if u put it on 18c. It's summer, and they refuse to allow us to change the temp. They did give us a strong electric fan that did the trick, but it was noisy, and u have to request it. I paid for an AC conditioned room, not a fan aired room. 4. The elevator is far from the lobby. 5. The buffet restaurant was ok but not worth the price at all. 6. I wished they provided a notepad by the desk. They only provided a pen.

The room was spacious and clean. The tv is smart and has netflix on it. The beds were comfortable, and the desk space was great, large window. There was a Gs25 downstairs and many restaurants and shops. Great location. Near bus stop and busy street.

Stayed in August 2024

Breakfast is pricey.

Location

Stayed in July 2024

The bed was small. This is the first hotel that I've been to that charges a toothbrush, but I've read somewhere that jeju hotels don't provide them foc. Sound insulation was also bad as you can hear people talking from the streets.

The size of the room and the location was great

Stayed in May 2024

The shower console is dated and there was some mould. You have to buy a toothbrush and toothpaste and I couldn’t control the room temperature

Staff were exceptionally professional and friendly. The bed was super comfy and my room was quiet.

Stayed in May 2024

The water from shower cannot drain off causing a a pool of water in the bath tub

Excellent location and free parking

Stayed in May 2024

Lack of Sugar Sachets and milk creame in the room and also lack of regular Tea bags - English breakfast etc ...for a non Oriental traveller , these are absolute must haves !!! Also ,, the inroom lights hv to b little brighter .

Prime location , Neat , Clean and Super Comfy, great staff 👍

Stayed in April 2024

Need to pay extra charge for using the gym.

Great location, friendly staffs, comfortable room, good bakery and restaurants in the hotel.

Stayed in March 2024

Noise from the street during the night.

Near to the airport and shopping areas and the nearby restaurants are good. The opposite is just the duty-free shop. The staff are helpful and easy to communicate in English. Room is comfy and clean.

Stayed in January 2024

The amenities really bad

Staff and service is good. They are very helpful Amenities they offered including as 5 stars hotel is really bad. Never experience 5 stars hotel that need to pay the gym.

Stayed in October 2023

Good Breakfast, swiming pool good location

Stayed in August 2023

It was a bit annoying to have to pay to use the pool (and Other facilities) each time as a family of 4 (although we did get off peak rates and were expecting this).

Great hotel in a good location with friendly staff. We booked this at the airport on a deal as our other accommodation was on the other side of the island not not convenient for our tour. The bakery and shop in the Lobby were very convenient with good fresh options. Great pool. The Thai restaurant was really good also.

Stayed in April 2023

good location, spacious rooms and great service

Stayed in May 2023

The hotel room is a bit small, and I think some hotel accessories like razor blade and toothpaste should have been included with the price we've paid. Netflix subscription could have been provided instead of using ours. Pool access could also have been included instead of as an extra.

Hotel is very modern and clean, and the staff are very helpful with our luggage.

Stayed in May 2023

gym facilities need extra charges

great location

Stayed in April 2023

we payed for the room and the breakfast at the last day we leaved early in the morning at 6:00 am we asked to prepare for us a breakfast box or to retain money for 1 breakfast- the answer was "not" in this 2 cases it is not fair !

Stayed in April 2023

Pool was not available due to high winds and was not notified at time of booking or when pool would be available again

Clean room, friendly staff, lots of people to greet you and help you, high quality hotel, breakfast was great

Stayed in April 2023

Nil

Good location as near shopping streets and bus station. Friendly staff who help to book taxi. Convenient shop right inside the building.

Stayed in March 2023

triple sharing bed room. the bed for 2 pax is too small for a couple... it was very uncomfortable.

The check in staff were very friendly & efficient

Stayed in February 2023

the location and the staff were super friendly and responsive.. the hotel view is on garden and you can see the mountain 🏔️

Stayed in January 2023

I liked that there was a convenience store and a bakery at the lobby of the hotel. It is helpful for when we were peckish!

Stayed in January 2023

comfortable

Stayed in November 2022

I received only one robe and we were 2 people. it was a bit difficult to communicate in English with the staff at the hotel.

I liked the location and the amenities

Stayed in October 2022

good location if you would like to stay in the city

Stayed in October 2022