The location is not the best. The "universal" room needs improvement: the carpet is very think so difficult to push around (it would be better to take off at all), the washbasin is not accessible since you cannot roll under and the shower itself is not very secure for people with disabilities. The bed in the universal room is next to the door so it is a bit noisy. The roof top wasn't accessible for wheelchair users.

The staff was very polite and try to communicate as efficient as possible. I contacted before booking with some questions via booking chat and they replied fast and very helpful. The room was good: clean and overall comfortable. I use a wheelchair to move around, the shower is easy to access with a considerable space for the wheelchair. There is a fixed shower chair, it was useful for me but I don't think many people can use it since has not hand bars, it is small and the hand shower is far. It was the only hotel that specifically request my opinion for improvement.

Stayed in September 2024

The light switch, when it’s time for bed, we didn’t see any switch off other than the lamp bed side, so it was uncomfortable to sleep for people like us that lights were on the whole time. The bed should rather be separate than positioned side to side, I like the bathroom but they dont provide shampoo and tooth brushes.

I like from the moment I checked-in in the lobby, the staff we’re friendly, the room was decent. No free breakfast but you can get one by paying for their buffet.

Stayed in September 2024

Only gripe was I requested a room with a view of Namsan Tower, but upon arrival the air-con in the room didn’t work so was moved to a different room without a view. Not a big deal and staff were very helpful in moving room!

Fantastic location, across the road from a 7-Eleven and Ikseon-Dong Hanok village, which has so many beautiful bakeries. Provided a baby crib for my son, and the hotel was in good walking distance for some tourist spots and with great bus/subway links nearby. The rooftop seating was fantastic in the evenings. Microwave and filtered cold/hot water available for free too!

Stayed in September 2024

The breakfast

Excellent location and very helpful and polite staff

Stayed in August 2024

Pretty basic, but very clean and comfortable rooms. Staff is excellent. Location is superb.

Stayed in August 2024

only the weather

everything was great and convenient for us

Stayed in July 2024

The first room we were put in had a non-working air conditioner, it was stuffy. The entire floor seemed to have broken ventilation.

Flexibility of the staff, solved all our problems quickly. location of the hotel, fitness room

Stayed in July 2024

Room was a little noisy with humming sound coming from storeroom next door. Avoid Room 1010. Bathrooms are somewhat pokey and shower recess would be small for many males. A/c could not be adjusted- either too cold or had to be turned off (which made room stuffy). This seems to be a problem in other rooms as well. This was my third stay and each time is the same.

Location is fabulous- close to cafes, restaurants, shopping and main sites. Hotel is comfortable- beds are good and staff are very, very helpful. Rooms are roomy enough. Breakfast is fine- although menu doesn't seem to vary between visits.

Stayed in July 2024

Front desk clerk more training help guest need ?

Stayed in July 2024

Toothbrushes, combs are not available. You need to prepare them before staying here.

I love the location where I can reach to many famous places in Seoul easily. The room is big enough for 3 people in my group. We just wanted to stay for taking a rest, so we did not require a really big room to stay.

Stayed in June 2024

The rooms are tiny and the bathroom is not soundproof. When you shower, the whole room can hear it. Not very good value for the money. Can get a better value for this money.

Nice rooftop

Stayed in June 2024

The location is perfect to where the Insadong cafes area, only walkable distance. The room is per my expectation and the staff in the reception area is nice, especially one staff that looks like the supervisor/manager, very friendly and always greets us. I also like their rooftop area where we can sit and take pictures there, we are able to see Namsan Tower. It was a very nice bonus for us.

Stayed in May 2024

Nothing much. Lift is slow and just a bit of waiting. Bed is small, comfortable though. Furniture is abit old.

The location is great. Closed to a lot of cute restaurants and cafe. Basically you can just stay few days to see those within the hotel walking distance, so much to see around hotel. There are also street stalls where local eating there nearby the hotel. Big space in the room, enough to open up two middle luggage bags without issue and still got walk way. Love the roof top relaxing place to oversea the town view. Will go for this hotel again if I go again.

Stayed in June 2024

All Ok

efficient ervice

Stayed in June 2024

This is a really good location. Isadong can be crowded, but getting to many places from here is easy.

Stayed in June 2024

3 bed room wad too Small...

It was a place in a good Location .

Stayed in June 2024

However the hôtel is somewhat old fashioned and worn out (stains on wall, dirty and stained carpet, furniture in room that needs repairing, very little space for clothes, rooms are very small - I took a Twin on my own to be able.to spread my suitcase ...). There are so many better options for this price, but not in that neighbourhood.

The location is unbeatable - my preferred neighbourhood in Seoul.

Stayed in May 2024

Room quite old (visible damages on the walls, looked not completely clean)

Professional service from Hotel Staff, good localization, everyone speak English, room quite big, there was gym

Stayed in May 2024

1. Wonderful Location in Insadong; Close Proximity to Myeongdong, Dongdaemun, Namdaemun. 2. Very helpful staff team. 3. Bed linen changed daily.

Stayed in June 2024

Staff ignored our request to have our bedding changed when our daughter had spilled food

Perfect location if you wish to stay in Insadong. So close to all the cute boutiques and very good restaurants. 5-7 min walk to train stations. Rooms are typical Ibis small but very comfortable and clean. Ask for a higher level and you won’t hear anything at night. Laundry room was very good, cheap way to get our washing done after weeks of travelling.

Stayed in May 2024

The location is brilliant with lots of restaurants bearby by and great cafe 93 just.opposite

Stayed in June 2024

Might possibly have the worst WiFi known to man when you are in your room. Borderline unusable. In addition, the rooms get pretty hot and you can not manage the temperature in your room.

The staff was amazing, understanding, and accomodating. They were the shining star of this hotel. The location was also great and the facilities were generally clean and modern.

Stayed in May 2024

Bathroom is a little small but it's still very clean. No toiletries supplied.

The rooms were very clean. Room is made & cleaned everyday when we return from outdoor. Beds are very comfortable. Albeit abit small but the rooms are still comfortable. Location is superb, near to many eateries and a local market with many restaurants, cafes & shops right opposite the hotel. Subway metro line 5 is about 5 mins walk away. 7-11 is right across the road for your convenience.

Stayed in May 2024

Room isolation was weak

Location is good,cleanless was good

Stayed in May 2024