A bit of old style of facilities

Comfy bedding, nice open view to see namsan tower, restaurant Teppan, friendly staffs

Stayed in July 2022

The outdoor pool was closed the evening I arrived and it was the whole reason I booked this hotel.

The best was fantastic!

Stayed in June 2022

Staffs do not speak English, only Korea. Difficult to communicate

Stayed in June 2022

The walls between the rooms are too thin.

Stayed in May 2022

nothing

Perfect location for a Namsan walk. Second year in a row that we came here for the last weekend of April to enjoy a spring walk in between the flowers. The walking bridge that allows you to cross from the hotel directly to the park is very. nice and makes you forget how busy the traffic can be. This year we also walked down to the iconic Leeum museum to complete a perfect weekend. As for the hotel itself…world class and the only reason for not scoring it a 10/10 is because of the awkward parking situation…no physical connection to the hotel itself.

Stayed in May 2022

Pricey, but we can't complain.

Have been to the lounge before but it's first time staying. Expected a very small room but it was more than adequate. The view was fantastic, the room decoration and furniture were of top quality. A short walk to Gyungridan-gil with a lot of cafés, bars and restaurants. Breakfast was excellent!!!

Stayed in November 2021

Noise from the another room

Great cleaniness

Stayed in January 2022

Room is rather small and crampedand bathroom particular so

Great location overlooking the river and panoramic views across southern Seoul

Stayed in December 2021

The elevators are a disaster. If you’re travelling at a busy time of the year, there simply aren’t enough elevators for the size of the property. Over the summer, wait times easily took as long as 5 minutes, and on bad days, you might not even catch an elevator - a staff member fetched a bunch of us from the 19th floor and took us to a cargo lift. The suites are small for a property of this stature. I would be very wary booking a normal room considering how small a suite is already. This is huge staycation spot for Korean locals. That’s where they’re making their money. Be mindful of Korean holidays, because it was unbearable how packed the property was. This contributed to the bad elevator situation, surely, and good luck using the pool. Speaking of the pool, since it’s a lot of local staycationers and weekenders with families, it does end up feeling like a family resort as opposed to a luxury hotel. The elevators are wet from people not towelling off properly from the pool, as they opt to dry off and shower back in their rooms instead. At the end of the day, it comes down to your expectations. If you’re thinking you’re booking a luxury hotel in the mountains away from the riff raff, you definitely are not. It’s obviously a nice property, and it’s obviously a 5 star, but, to no fault of the staff, the experience might not feel 5 star is all.

The views from the suites over the Han River were spectacular. Also, the food in the Club Lounge was very good value and great for kids in the morning. They were accommodating for kids’ dinner sets too, preparing takeout orders for mine, as kids aren’t allowed in the Club Lounge after 6pm.

Stayed in July 2024

Mattress was too stiff and wasn't really comfortable

Staff are friendly, hotel facilities are clean, room service options

Stayed in August 2024

The limited access to the swimming pools (outdoor and indoor) because of the season, and I fully understand but still I was a bit disappointed.

the staff was very attentive about our needs, even the small ones.

Stayed in August 2024

The elevator ride can get tricky during rush hours. When it happens, the hotel does have staff on the lobby level and pool level to manage the waiting line, but do expect extra long wait time.

The service was superb. The hotel staff is very attentive from concierge, front desk to dining service, really all the way around. The outdoor pool is amazing. It gets busy during holiday time, and the hotel has divided whole day into 4 session system to manage the crowd, which seems to be quite effective. However, the pool can still get busy in the afternoon, especially during and before the weekend. The room size is smaller than usual, but you get everything you’d need. I have a teenager, a tweenager, and a smaller boy. We were able to fit in comfortably in a king-size bed room with a sofa that can be converted to an extra bed. The hotel is situated on the top of a mountain in a nice neighborhood, right above Itaewon. The view is spectacular, and I enjoyed quietness from being away from the crowd. It’s an easy taxi ride to Itaewon, Myeong-dong, Dongdaemum etc, the usual tourist area. There are many restaurants along a short hill walk from the hotel. If you want to stay, the hotel has many restaurant options and the deli can be the convenient option as well.

Stayed in August 2024

The prices of breakfast and sauna usage is way too expensive.

Loved the view and the comfort of the hotel.

Stayed in May 2024

Staff spoke limited English, room wasn’t properly cleaned and organized (they never made the baby cot bed for example). Most restaurants do not accept kids which we only found out there. Very expensive for what it delivers.

Great view and restaurants

Stayed in May 2024

The food took forever to arrive in the café in the lobby. It’s also quite pricy for what it is.

Amazing location with beautiful views on Namsan hill. The rooms are comfortable. The breakfast is ace. The pools are great. The service is good.

Stayed in May 2024

The hotel is on the hills and it took us a bit longer time to get to the hotel.

The facility was really nice and clean, the view was excellent.

Stayed in April 2024

Walking uphill may be a challenge for people with limited mobility. But there is no problem with ordering a taxi, there is a bus stop nearby.

Great care for guests at every step. Beautiful view from the window of Namsan Tower. The hotel is in a quiet area, although close to bars serving local dishes.

Stayed in April 2024

Welcoming staff and very helpful

Stayed in April 2024

The room was cold and even after the reporting nothing changed, pictures on web are different from the reality, the price is too much compare to the comfort.

The staff is very kind

Stayed in March 2024

Loved it-service was excellent and it was incredibly comfortable. I loved the view from my room. I would stay here again.

Stayed in February 2024

Nothing, it was fabulous

Amazing view from the river view room, helpful staff... very professional, very respectful.

Stayed in March 2024

To pay for seating despite the fact that complimentary drinks were given. To use the pool one has to have a swimming cap. Swimming cap has to be bought not complimentary if one doesn’t have it. No free shuttle service to the end of the slope which is a good 20minutes walk. There’s no shuttle from airport to hotel as well.

Staff very pleasant and helpful

Stayed in January 2024

Bed , bed . Bed. They need to change the bed its kinda dated. 720 the mattress are sagging. I felt the pain in my lumbar area after 3 nights of stay . I moved to sofa bed much better but it’s to hard . No bidet. Positive side magnificent view on both sides, river view and namsan view.

Location

Stayed in January 2024

This was the wrong type of property for me personally. It’s also just very busy. I was not expecting to have to wait in line or buy food or drink just to sit in some of the lobby. Of course the views were amazing! And the staff super helpful. It’s also very scented in the lobby hotel which is hard for people with chemical sensitivities.

This was the wrong type of property and location for the nature of my visit.

Stayed in November 2023

Phenomenal hotel in a great location with comfortable, well designed rooms and polite, attentive staff. The Gallery is a great place to relax and have a light meal with a view overlooking the city. Breakfast is superb. The hotel is located next to Namsan Park with a direct connection, so you can go for a walk and pretend you aren't in the world's 3rd largest city.

Stayed in December 2023