Can't think of a thing except maybe late checkout but oh well.

What a gem! The location was perfect, close to shopping, restaurants, nightlife but quiet right around the hotel. Rooms are comfortable and clean. But the staff are what makes the experience: friendly and attentive, and always ready to help meet your needs. The extra touches like cold cloths when returning from sightseeing and the gingery iced tea on arrival make this a special place at an unbeatable price. Oh, the restaurant is great, too!

Stayed in September 2024

The shower

The staff was wonderful and very good location.

Stayed in September 2024

Very friendly staff and easy check-in with refreshing welcome drinks. Loved the vibes of the hotel. Would stay again.

Stayed in September 2024

Nothing all good

The hotel is really nice, and it is really peaceful to rest near by the pool. The staff is lovely and especially, Ms Eang who was taking care of us. She was there for all our requests (laundry, extend the stay)! She is really helpful and has a wonderful energy! We had the breakfast once, the food (mostly western food) was fresh and tasty. We recommend the place !

Stayed in September 2024

That we only stayed 3 days.

The hotel was outstanding. The location was brilliant and the pool was fantastic. The staff were so friendly and welcoming, we also loved the hotel’s philosophy of supporting nature and the environment. The reception Sreynith was really helpful and her English was excellent. Tommy the manager was also extremely helpful.

Stayed in September 2024

Nothing

This was one of our best stays anywhere. Massive props to the whole staff and special mention to Ms. An who checked us in, even early as we arrived a few hours earlier than their check-in time. The welcome is the best I've received at any hotel before. The facilities and amazing and spotless. So many lovely surprises await you here.the waitresses are all very friendly and helpful. We stayed here during the rainy season but honestly had no problem staying inside the hotel when it started to pour. Well done Urban!

Stayed in September 2024

Nothing

Really nice, customer service is really top notch, the room is great and the price is affordable.

Stayed in September 2024

Nothing

Amazing pool, very clean rooms and incredible staff. Extremely kind and accommodating.

Stayed in September 2024

N/a

Cleanliness, location, great staff and good selection of choices for breakfast at great prices

Stayed in September 2024

Perfect location, good food, sophisticated facillty, and friendly staff. Especially Sreynith was always helpful to make everything goes well.

Stayed in September 2024

The toilet door was Kind of not giving a lot of privacy LOL

Our stay was Perfect, super rooms, wonderful massages, and great food. The staff is super friendly, especially Ms Ra and Ms Rina were sooo nice and helped with everything. All Perfect.

Stayed in September 2024

The only thing we didn’t like is that there was a small lizard in my friends’ room. Not sure how it got in, the staff helped get it out and the next day there was one more which we saw inside. The hotel is surrounded with greenery so this might be expected to some extend buy not very pleasant for someone not used to these animals.

The staff was amazing, Ms. Eang and her team were very attentive - always asking if we need anything, handling our luggage, keeping it for the day after we checked out as our flight was in the evening. The hotel is comfortable, my friends used the swimming pool and massage and were happy with them. The hotel serves free afternoon tea with snacks which was amazing.

Stayed in September 2024

After a long train ride and flight, arriving at the hotel felt like a warm embrace. The staff greeted us in the most welcoming way possible, with big smiles and genuine kindness, instantly making us feel at home. Throughout our stay, they took care of us so well, always approaching us with positivity and offering help with the best attitudes. We booked a tour to visit Angkor Wat and the temples through the hotel, and it was a fantastic experience. Our guide, Sarah, was incredible! Her passion for her job and the rich history of the country shone through every word she spoke. She truly made the experience special and memorable. The hotel itself was spotless, with an attention to cleanliness that did not go unnoticed. It smelled amazing, and the atmosphere was always calm and pleasant. We also really enjoyed the food – it was delicious and beautifully presented. A huge thank you to the entire staff for making our stay so wonderful. Your kindness and professionalism really made all the difference! And specially for Lily that received us so well and took care of us from the beginning!

Stayed in September 2024

Please repair the Pool, is really danger with the loose tiles/stones

Very friendly Staffs, flexible Kirchen/ nice Spa, great plants- garden

Stayed in September 2024

Nothing

Fantastic location, Ms.Eang has been provided a fantastic service to us 😊 and we have been able to participate to the Tour at Angkor wat initiative. Nicest staff ever! We felt at home. 😊

Stayed in September 2024

The location and pool are great, Eang looked after us very well making it an enjoyable stay.

Stayed in September 2024

I really enjoyed my stay in the Urban, the staff was very kind and friendly, I was always welcomed with a cold towel and a delicious cold cinnamon tea, the room was clean and big enough, fast WiFi and nice swimming pool too, the location is very convenient near the main street and restaurants but no too close to hear all the noise from pub street, just perfect. Can’t talk enough about the staff always with a big smile, ready to help if I need transportation or something else, I felt like home. Highly recommend it.

Stayed in September 2024

Actually, as we arrived at The Urban for checking in, the manager took us to another different hotel, about 100 m down the street named The Jungle! It was nice, but while reserving on Booking.com, they just mentioned it under type of the room as" Deluxe Family Room at The Jungle," although The Jungle was nice enough to mention it clearly a separate hotel. Anyway it was nice and beautiful enough to earn our satisfaction. There was not also a telephone inside the room .You need to walk all the way to reception yourself in case you need something

natural atmosphere. nice staff . nice swimming pool. unlimited drinking water supply. nice room. Good and convenient location.

Stayed in September 2024

The location is excellent

Stayed in September 2024

Great location

Stayed in September 2024

Nothing. Happy to come back 😊

Fantastic location, Lily has been provided a fantastic service to us 😊 and we have been able to participate to the tree planting initiative. Nicest staff ever! We felt at home.

Stayed in September 2024

Everything was good

Ms. Eang and Ms Ra gave a very good customer service, it was a splendid stay!

Stayed in September 2024

I stayed from sep 5th-9th 2024. I was impressed by all of the stuff within the hotel, especially Ms lily and Ms Ra were so kind and friendly. She kindly served me tea when I was in the lobby at noon. They also greeted us with a smile every time we returned to the hotel. And also the room was comfortable and clean. We could have a great time while staying in the hotel. We will certainly be staying here again when we go to siem reap.

Stayed in September 2024

The Urban is quite new hence everything is very clean. Staff is amazing and in particular Ms RA and Ms LILY. During the first two days of our stay we used one of the tuk tuk of the structure and had the pleasure to be driven by Mr ART. We would strongly recommend this place as it is an excellent value for money.

Stayed in September 2024