Nothing! It’s perfect

the atmosphere, the decor is lovely! The staff are so accommodating and go above and beyond to help you.

Stayed in June 2024

N/A

This place is great. Clean, comfortable, good food, good wifi. Everyone’s nice and helpful—they gave me a free massage because I booked an extended stay.

Stayed in June 2024

Everything's great no problems

Pool is very nice everything is great. Lovely staff very thoughtful attentive.

Stayed in June 2024

The hotel was very clean, quiet and gives me a comfortable feeling like going home, with friendly and helpful staff, I had a great 2 nights stay here!

Stayed in June 2024

Nothing

Team Members are very friendly and always willing to assist on anything.

Stayed in June 2024

Nothing

Excellent facilities and location. it’s located in the night market area, which is a vibrant place for partying. Rooms were very spacious and most importantly staff is very friendly and helpful. Special mention about Mr Phat, who made our stay really great

Stayed in June 2024

Only just cool enough in the room with the air on, but we were on the top floor so probably better elsewhere.

A peaceful haven in a great location, my daughter and I enjoyed our stay. A tropical feel, even close to the road. Very friendly and helpful staff, always smiling. The food was excellent at the restaurant and reasonably priced. Lovely pool to relax in. Used the laundry and it was done by early afternoon to ensure we got it before we left.

Stayed in June 2024

Extremely warm welcome from the staff since our arrival. The staff was also very helpful to organise tours and bookings, and provide recommendations. The hotel is cosy, chic, calm, and very clean. The swimming pool is a great bonus. Quiet and relaxing place with spacious and well-air conditioned rooms (we opted for suite with terrace).

Stayed in June 2024

Nothing

Everything about our stay at the urban was fantastic. What really stood out for us was the people. They were so welcoming and accommodating even when tourists werent around as much they always seemed happy and smiling. The addition of the tree planting and afternoon tea free of charge with a Chan and Ra who were so personable and had great English. Pi, our assistant at the urban went above and beyond to help us with everything. We couldnt have asked for a better experience with him.

Stayed in June 2024

A reading lamp should have made our stay perfect. An electrical outlet or extension cord near the coffee table would have made our coffee and tea break great. I hope this concern will be addressed by Management.

The ambience of the gardens and serenity of the place. The customer service was top notch.

Stayed in June 2024

Good thing is that they have a restaurant at the ground floor.

Location and staff was very nice, welcoming. They have a swimming pool too.

Stayed in June 2024

I like this hotel! That’s so good! Friendly manager, good property!

Stayed in June 2024

Gorgeous boutique hotel with amazing staff. Highly recommended

Stayed in June 2024

Good location, very happy staff, clean facilities

Stayed in June 2024

the food is not great, the bathroom door was not closing, the prices are high for all facilities (spa, alcohol, tours etc) compared with what you can find in the city.

it was mostly clean and everybody was smiling all the time

Stayed in June 2024

Hotel is absolutely amazing. It’s clean, luxurious and the staff are amazingly sweet and nice. Would definitely recommend, especially for this price! Thanks for making our stay so lovely :)

Stayed in June 2024

Really friendly staff and perfect location. Clean and spacious room and the swimming pool is very relaxing after a day in the sun.

Stayed in June 2024

Every thing great staff were fantastic very helpful and friendly recommend to anyone coming to Siam reap

Stayed in June 2024

We stayed on the 3 rd floor on June (Begin raining season here ) On a hot day the room hardly get cold by the air conditioning but this room has wall fan that help . Night time is cooler .

Like plants at the Urban ,Center location ,walk to Pub street 3-4 mins ,lots of restaurants around ,great drinks ,food .Services are the best by far . Had a massage at the hotel was great .Clear rooms ,comfy beds ,quite at night ,Had happy hours was great , swimming a bit small but great .

Stayed in June 2024

Excellent welcome, lovely staff. A quiet oasis near to the vibrant centre of town. Friendly atmosphere and a very enjoyable stay. I extended my reservation - which is a recommendation in itself.

Stayed in June 2024

The swimming pool and entrance area are stunning

Stayed in June 2024

everyone everyone are amazing

comfortable friendly and happy environment I loved it

Stayed in May 2024

Nothing

Centrally located - away from the sounds of pub street yet very walkable to the heartbeat of the city. Well connected to enable pickup from the hotel for Angkor tours. Very friendly and efficient staff. Mr. Tom (Sophea) the hotel manager is fantastic - we had missed our charger and started for the airport. He reached out to us in less than 10 mins since we left and ensured that the charger reached us. Loved the pool and the lotus decor in the walkways to the rooms - made the stay feel serene and calm.

Stayed in June 2024

The locality is very central within walking distance to restaurants and Pub Street The staff are very helpful.

Stayed in June 2024