Overall, the hotel needs a big renovation. It is an old 5-star hotel, that probably used to look amazing when it was first built, but now we could clearly see the age of it. Also, we had an unfortunate incident: we booked the sunrise tour with the hotel and requested packed breakfast, as this is a very common practice and we had already paid for it. There was probably a miscommunication between the evening and morning staff and they did not have breakfast for us. So instead of following the schedule, we had to drive around to find breakfast, which of course we paid. Mistakes like this do happen, but the issue was how they handled it. Normally, in such situations a 5-star hotel will offer some compensation, however, in our case (1) we had to request for it and (2) the staff were initially not offering anything, then some ridiculous options (like give us the breakfast for dinner) and only when we insisted they offered an appropriate compensation (got a discount on another tour that we booked). It was a very unpleasant back and forth with the reception staff as they were quite ironic and unwilling to help. This type of behavior is not acceptable in a 5-star hotel.

The location was really good and the breakfast buffet had quite a few options, majority local but some international too. The room and the balcony were super spacious and very clean.

Stayed in April 2024

Friendly & helpful staff. Great value for money. Fantastic swimming pool. Good location.

Stayed in May 2024

It is now the off season, so not many people staying, so not much atmosphere to the place. But I enjoyed it.

Room was lovely and quiet. A little dated but it is so central that I don't think it matters. Comfy bed, good towels and bedding, clean. More power points than other hotels I have stayed in, so easily able to charge gadgets. Staff very kind and helpful. Happy to help with bookings, transport, etc. They organised my car to the airport. Massage was not expensive and very good - Khmer Traditional Massage. Cocktails are good and not expensive. I always appreciate a hotel that makes omelettes to order in the morning.

Stayed in May 2024

NONE

The room is not new but very clean and the staffs are all very friendly, so I feel comfortable and like very much

Stayed in April 2024

Bed was on the firm side

Great breakfast. Staff always friendly. Pool was lovely great place to enjoy a cocktail!

Stayed in April 2024

Super expensive laundry service, just under 2 kgs of the usual t shirts socks underwear for a couple cost $US 40.. !! In Hanoi 5 star hotel this same service was $US 7 ….

Stayed in April 2024

Not much that we didn't like.

Facilities and Staff were very good and the bed was super comfortable.

Stayed in April 2024

Hotel is a little dated and would perhaps benefit from a little make over but without losing it's charm.

Everything, the location is fantastic, just a short walk to night market and pub street, slightly longer to stagger back.

Stayed in April 2024

The hotel is fantastic! We loved the pool area and the super friendly staff! The staff helped us a lot to organise the tours and transportation. We were received with cold towels and tea. The breakfast was good and plenty of options.

Stayed in April 2024

The drain in the shower didn't work and wasn't fixed even after asking twice. Although not a huge issue (we had to remove the drain cover ourselves after each shower) for the money you pay you wouldn't expect this.

The pool was really nice and the room was big and cool. The staff were very friendly. Breakfast buffet was nice and we were given a good packed breakfast for angkor wat even when asking at short notice! This was really appreciated

Stayed in April 2024

Having to leave and come home

everything was 1st class from arriving and checking in, all the staff make you feel very welcome , always smiling always very polite, and willing to go that extra step to make your stay a great one. Also the location was fantastic for me, only a 10 minute straight line walk , to the main strip of pub street and cheers street. Must say a big thank you to the young man who worked on the pool bar, had many long enjoyable conversations with, while having a long cool drink, and food before leaving for the night life..

Stayed in March 2024

Well equipped gym & great pools

Stayed in February 2024

Because of the garden setting, we encountered a few mosquitos on certain nights inside our room and on the balcony. Maybe a mosquito repellant would be a good idea to offer guests.

I stayed at this hotel on my previous visit to Siem Reap in 2013 and really loved it! It was livelier then because the lobby was full of guests and featured a young lady in traditional costume playing a Cambodian Xylophone. The property closed during the lockdown and reopened only in April 2023. It has very few employees and guests now, so there is a perceptible drop in the general vibe and energy. But the team is still top notch at what they do, and show admirable warmth and kindess to all guests. The rooms are generous in size with beautiful wooden floors. There is a bathtub and separate walk-in shower in the bathroom. The centerpiece of the property is its beautiful pool (the jacuzzi no longer works now - I hope they get it up and running again soon). I had a fantastic oil massage in the spa. The breakfast buffet is good now but should get better soon. The hotel arranged our temple tour and airport transfers and also has a cooking class, which we were not able to take due to time constraint. Near the hotel is the (small-ish) Made in Cambodia Market and the superb Cafe Indochine. Pub Street is about 800 meters or a short tuktuk ride. I would stay at this property again on my next visit to Siem Reap.

Stayed in February 2024

All very good. Breakfast very focussed on Asian cuisine, but that is ok...

Excellent place. Comfortable rooms and great hotel with good facilities. Big swimmingpool and modern gym. Would highly recommend this place as it is good value for money. Only 10 minute walk to pubstreet.

Stayed in February 2024

As other reviews said it is a little run down in places, lots of the sunbeds didn’t have umbrellas or didn’t work. The jacuzzi section in the spa wasn’t running - and didn’t look like it had in a while.

The staff here are excellent, very friendly and helpful! Also very responsive on their email. I booked an airport pick up and my flight was cancelled and they emailed very promptly to change. The pool here is beautiful! After I checked out I was able to shower etc in the spa area which was great as I had a late flight. My room was lovely! Great air con, hair dryer and safety deposit box. I had a pool view room with a balcony. I was only here for one night and did a sunrise Angkor Wat tour but the hotel gave me a packed breakfast which was great as well as letting me have the room until I returned so I could have a quick freshen up. Only 10 minutes walk on a main road (well lit and good footpath) to Pub Street.

Stayed in February 2024

The room was a little basic and dark but that was more the position of it being ground floor. The paving slabs are rough so dragging a case over them or even walking to the pool needed some care.

The pool is superb, long and wide so good for relaxing or lap swimming. The hotel has a good breakfast range of options for the area. Staff very friendly and helpful, nothing too much trouble. Good location - 10 min walk into town and the area felt safe so never an issue walking back at midnight or later.

Stayed in January 2024

We had three days there to visit Angcor Wat. The location is nice; it's on a central street, so it feels safe to walk even at night. If your breakfast is included, that is great, but if not, just remember that there are many options that are four times cheaper around. The property was clean, the stuff was helpful, and the massage had a good quality/price ratio.

Stayed in January 2024

Hard bed. Not enough electrical sockets. Breakfast was poor. Did not cater for European travellers.

Old fashioned charm. The staff we so lovely.

Stayed in January 2024

There were so little customers and that felt a bit in the service. Especially at the poolside bar. A single drink took ages and the staff didn't know much about what they had on the menu.

It is a big hotel with nice rooms. The breakfast was good with an egg and noodle soup station. Breakfast choice was good. The pool is big and warmer than average. The courtyard was big and had a bit of a jungle feeling. We took the local cuisine cooking class and it was well organized with a lot of people taking care of us for the private cooking which was not that expensive. They also helped us organize a taxi transfer to Kampot.

Stayed in January 2024

Bar pool wasn’t open late but I understand why

Staff were amazing and super accomodating

Stayed in January 2024

would like more fresh fruit for breakfast, and some cheeses and freshly made coffee made with a coffee machine

Stayed in January 2024

Everything was great. Room,location, service.

Stayed in January 2024

The internet isn’t very good upstairs. Didn’t work for me most of the time while I was in my room.

The place was pretty and nice and clean!! Only stayed one night.

Stayed in January 2024

Had a problem with credit card payment, but this was resolved by using a different machine. Also had a problem with the safe in the room but this was also resolved.

I had a big room with a balcony. There was a very good swimming pool, also a gym. Breakfast was good. A good location about 10 minutes walk from the centre of town.

Stayed in December 2023