Shanzu, 00100 Mombasa, Kenya
#8 of 47 hotels in Mombasa
Guests' ChoiceBased on 179 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.3
Staff
8.9
Value for money
8.0
Free WiFi
7.2
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End of dialog contentReviewed: 24 June 2024
Juls
United Arab EmiratesWe had our late lunch at the restaurant and the food was so delicious. Thank you to Ruth who was very professional, polite and always smiling .
Stayed in June 2024
Reviewed: 20 June 2024
Mohammed
United Arab EmiratesNo thing.
The staff were so friendly and helpful. The location and views were nice. Food was very good. Tiger the cat and grey parrots are lovely 😍.
Stayed in June 2024
Reviewed: 12 June 2024
Alexandru
RomaniaThe hotel allows corporate parties/events during some days which can be annoying in case you want a quiet day at the pool. I did not like the fact that the hotel is more oriented towards business (people/activities) than towards tourists and the opportunity to offer them a pleasant vacation.
The hotel has a beautiful garden overlooking the ocean where you can spend the whole day either enjoying the pool or the sun. It also has access to the beach, but it is a public beach. There are also a few restaurants inside the hotel, one being close to the beach. The hotel organize night events. The room was big and very clean. The stuff is very kind and allow me to do a late check-out (extra-season).
Stayed in April 2024
Reviewed: 25 May 2024
Tara
CanadaLoved the layout especially near the beach with all the lounge chairs. The staff were friendly and warmly welcoming. The food was WONDERFUL at the buffet as the food selection was great every time. Gibson did a great job with my room and asking me if there were any other requests I had.
Stayed in May 2024
Reviewed: 20 May 2024
Houd
OmanDespite being old facilities cleanness and maintenance was excellent. Response speed was wonderful for all our requests.
We had very good 6 nights at the Hotel. Our initial plan was to try other hotels in Mombasa, but we couldn't find anything better than Serena. Staff where extremely helpful ensuring our stay was memorable. We got upgrade to sea view room and late check out.
Stayed in May 2024
Reviewed: 17 May 2024
Ricky
United KingdomI think location a bit far from everything
Was lovely lay out
Stayed in April 2024
Reviewed: 22 April 2024
Margot
United KingdomThe room was rather small. It was very windy although I realise this isn’t the hotel’s fault.
Good location right on the beach. Beautiful surroundings laid out like a Swahili village.
Stayed in April 2024
Reviewed: 20 April 2024
Yvan
Kenya-
Everything. Very attentive staff, clean facilities and seafood at Jahazi was a 10/10, always!!
Stayed in April 2024
Reviewed: 18 April 2024
Karl
United KingdomNot all of the restaurants had good food
Loved the room and the beach ,Jahazi grill was amazing but the other restaurants I would rate more 4 star
Stayed in April 2024
Reviewed: 16 April 2024
Aika
NetherlandsBills came to quickly to sign. You weren't able to enjoy your sunset drink at ease because the bill was asked to be signed while you hadn't decided whether you wanted a second drink.
Food was good. Vegetarian options available. Huge bed. Very comfy. Nicely maintained grounds.
Stayed in April 2024
Reviewed: 14 April 2024
Ruth
United Arab EmiratesThe tennis court needs to be resurfaced
The location and architectural style
Stayed in April 2024
Reviewed: 13 April 2024
Gary
United StatesCrows
Very clean and beautiful
Stayed in April 2024
Reviewed: 13 April 2024
Ryan
KenyaBreakfast could have been better. Poor choice and not enough stations. Service for drinks like tea and coffee at breakfast was slow.
Jahazi Grill was amazing. Solid seafood. Beach was great but a bit crowded. Sea breeze was magnificent.
Stayed in April 2024
Reviewed: 5 April 2024
Sikolia
KenyaSlow breakfast service
Quiet and relaxed
Stayed in February 2024
Reviewed: 2 April 2024
Antony
KenyaNo sea view room.
Good breakfast selection and dinner.
Stayed in March 2024
Reviewed: 25 March 2024
James
RwandaThere is no complimentary dental kid No flat iron
Beach walks
Stayed in March 2024
Reviewed: 25 February 2024
Otieno
South AfricaOld and out dated amenities
Beautiful environment, friendly staff
Stayed in February 2024
Reviewed: 23 February 2024
Colmcille
United KingdomDidn’t like buffet dinner every night. Entertainment could be improved.
Excellent staff, nothing was too much trouble
Stayed in February 2024
Reviewed: 17 February 2024
Alexander
UgandaThe rooms are small compared to modern standards, but the main issues are with the infrastructure and personnel: 1/ The air conditioning is noisy and requires cleaning, and the mattresses need to be replaced; 2/ The personnel require more training, as they did not inform guests that tables needed to be reserved for dinner, resulting in a negative atmosphere. The kitchen staff in the morning were unfriendly, which also affected the breakfast experience.
In a delightful locale, boasting a distinct allure, I kindly request your attention to the child club and its supportive services. I'm grateful for the two remarkable ladies who have been instrumental in this endeavor. To enhance the child room and activities, I suggest exploring ways to expand and enrich the offerings, as they currently have limited scope.
Stayed in February 2024
Reviewed: 16 February 2024
Michael
SwitzerlandMain restaurant dinner - poor service and quality of a la carte menu - Fortunately the beachside grill restaurant was in operation !
Buffet breakfast excellent Beachside grill restaurant
Stayed in January 2024
Reviewed: 14 January 2024
Valerie
KenyaBooking overcharged. Our friend paid less. We invited him over and booked directly.
Stayed in January 2024
Reviewed: 28 December 2023
Jackie
KenyaBeach experience could be better
The food and the beds
Stayed in December 2023
Reviewed: 28 December 2023
Daniel
Tanzaniaamazing customer service and good activities/programs for the kids. ideal location for a family vacation
Stayed in December 2023
Reviewed: 20 December 2023
Katlego
South AfricaThe food isn’t great. Please improve beef carpaccio and shrimp salad.
Perfect views Super instagrammable
Stayed in December 2023
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