Some of the room's furniture is a bit old, for example the faucets in my shower were of an old manufacturing style and at least in my room barely working: The rooms could do with a small renovation.

Unfortunately, I got sick while being in Nairobi. The hotel staff and especially the hotel nurse were going above and beyond to help me, for example guiding me to see a doctor in the city. The rooms are very clean, and the restaurant bar has a decent variety of food for acceptable prices.

Stayed in September 2024

Linens need replacement

Good full buffet breakfast

Stayed in September 2024

The price is too high for the value offered

The staff very very kind and the location is optimal for any safari adventures

Stayed in September 2024

Property is quite old and rooms are dated/ need renovation. The staff saved the day by attending to all our problems in our room promptly.

Very helpful staff and convenient location

Stayed in August 2024

The wifi sometimes was not very good

The food was delicious 😋!Hats off to the chefs!The staff were very friendly and always available to help.When I had a problem with the wifi in the room,they sent an IT technician immediately to resolve the issue 😀 .There was always hot water in the bathrooms.It was a good starting point to discover Nairobi.The location is great!

Stayed in August 2024

Nothing that I didn't like

Perfect location near the University Towers Wonderful and helpful staff Nice buffet breakfast although there are many places around the hotel where you can get better coffee

Stayed in August 2024

The attendant on my floor was too tentative it was over the top. He was always there which was a bit creepy once he invited himself to straighten up my curtains? Which was very odd, had to order him out and explain that everything was fine please leave

The food and security

Stayed in July 2024

Deteriorating amenities

Location

Stayed in May 2024

Electricity outage

N/A

Stayed in June 2024

Nothing

The staff was very friendly and super helpful. It was in a great location with many restaurants and markets nearby. The rooms were very decent and clean. The beds were comfy.

Stayed in May 2024

The prices are quite high for both drinks at the bar and food compared to other hotels in Nrb. That means i cant invite my friends to dine thea or for a drink. Its just too expensive

The location is perfect. Rooms are spacious. I was lucky to get a renovated room because the other rooms are outdated. Services offered are good at reception and dining. Accomodating staff. Thank you

Stayed in May 2024

Nothing at all

The food was very good....with good attention from the staff and the chef

Stayed in March 2024

Air conditioning not working in lounge area. Furniture in lounge aging.

Breakfast was excellent. Very good array of fresh food. Staff were very professional and customer friendly. Front desk staff have a good flair for hispitality. Restaurant and Lobby Bar staff outstanding. Special mention to room cleaning staff Ms Ruth. Irreproachable work commitment. Very good snack menu👍

Stayed in February 2024

The breakfast was okay

Stayed in January 2024

The rooms are too old. Showers were broke. So many Roaches in the bathroom

Stayed in December 2023

The room had no functional air condition and yet Nairobi is very hot at the moment. Efforts to have it rectified yielded nothing.

Breakfast was very good although the US $ 30 charged for it seems on a high side.

Stayed in October 2023

Too expensive

Stayed in September 2023

Room initially was rather dark, even it had a lovely old style beaudoir type decor. Staff were very obliging in moving to another

Staff were very welcoming and service-minded, and were also very obliging in moving to another room. Enjoyed the use of the swimming pool, as well as the fitness centre, where staff and users were really friendly. Special thanks to the in-situ coach Patrick for a good workout.

Stayed in September 2023

Food from bar in evening. Stayed there 20 years ago and not much has changed.

Convenient location. Great buffet breakfast.

Stayed in September 2023

Place is dated,

Location is good staff is great.

Stayed in August 2023

Some of the hotel staff were very impolite. The food at the restaurant took about 4 business days to arrive and you'll have to remortgage your house to afford the laundry. The hot water also didn't work at times. This is definitely not a 4 star hotel.

The room was nice and big

Stayed in June 2023

Hotel is a bit old but however has everything you need and is clean.

Location and very helpful staff. Large rooms.

Stayed in April 2023

Your restaurant for lunch and dinner is not attractive. Hence I had my midday and evening meals outside the hotel.

The breakfast was really excellent. And your location is perfect especially so after my former favourite Hilton Hotel was closed.

Stayed in February 2023

Rooms facing the University are noisy so peaceful nights not possible Linen and furniture rather tired, replacements would be nice TV.. stations/channels listed but not there Being picked from the airport by a taxi not Hotel's own like before, I guess this function has been outsourced but........?

I regularly stay here due to the location Separate bedroom, separate lounge Staff who are welcoming and willing to go an extra mile Fruit platter on arrival a nice touch

Stayed in February 2023