No hot water in our room (not a huge problem since the weather is very warm anyway) & the water from the shower & taps was salty. The hotel could do with a general freshen up (some areas are showing their age)

Location is perfect, Staff were friendly and helpful, the facilities that are in use are well maintained, wifi was good throughout the hotel, Breakfast, lunch and dinner were good but not exceptional, price is very reasonable in comparison to other similar hotels.

Stayed in June 2024

The staff were incredibly helpful

Stayed in June 2024

The buffet offered a wide variety of delicious food. All the staff were very courteous, friendly, very helpful and kind. They went out of their way to make my daughter's birthday a memorable one. It's was a great stay at Diani Reef.

Stayed in May 2024

room should have smart tv; slow service at dinner

location at beach, quiet room, good wifi

Stayed in May 2024

The resort should be upgraded

The staff and location to the beach

Stayed in April 2024

Lunch options limited,paying for drinks even when it's full board ,children's coco rooms urgently need repairs ,children's swim pools very limited

Beach front ,rooms really nice ,buffet breakfast and dinner

Stayed in May 2024

Nothing

1. The food was great with a wide variety menu to choose from. 2. Rooms were clean, comfortable, and serene. 3. The staff are amazingly beautiful humans(special shout out to Madam Saleem Operations manager and Madam Purity guest relations officer)..

Stayed in April 2024

Services

The beach and hotel

Stayed in April 2024

It was not pristine clean

It gave a feel of a holiday experience.

Stayed in April 2024

In two nights we needed maintenance 3 times. The sink was clogged, the toilet flash was broken and the TV didn’t work. Lots of rusting in the bathroom.

Overall it was good! Beach access was excellent!! Breakfast was very good as well. We appreciated the extra bed they brought in for us which made our stay very comfortable.

Stayed in April 2024

Breakfast - the bread variety could include more whole grain bread. Would like to have had honey available. Special coffees such as Cappucinos, Americano's etc. For people who like there coffee stronger, there is room for improvement here. The piano in the lounge needs fixing and tuning. (: Some live music would be great on certain days.

Breakfast - Liked the fresh fruits, the bacon and the fact that we could ask for stronger brewed coffee which was served to us at the table. Excellent service with respect to the latter. Dinner - Finns A la Carte restaurant. We had some really good dishes at Finns. The asian options as well as the meditteranean burger was really good. My daughter (and we) loved the Fish fingers which is more like fish goujons - made with fresh fish. Overall we were very happy with the fact that the resort offered a programme of activities and that the staff were very attentive and proactive in making our stay enjoyable for all of us. Great resort if you are a party of people with a range of ages.

Stayed in April 2024

The rooms are a bit dated could be upgraded. Also the TV is not working very well.

Friendly staff, clean rooms and facilities, excellent pool and beach.

Stayed in April 2024

The hotel needs to modernise the rooms. They are abit old school.

The food was spectacular!

Stayed in January 2024

my room doesnt have the best site

beach and pool

Stayed in April 2024

The salt water in the room. At least the water out of the tap should have come from reverse osmosys filter so it is drinkable

The food, the staff, the pool, the location at the beach

Stayed in April 2024

The facilities in the room are quiet old and shower water was salty

Excellent pools and out doors facilities, friendly staff, food was very good too. The pool and beach are so clean and decent breakfast offered. Rooms are big with great ocean view.

Stayed in March 2024

Very nice area around the beach.

Stayed in March 2024

Showering water was salty😞

I loved that they had activities to entertain their guests. It's a lively resort and will definitely come back.

Stayed in January 2024

the fridge and the safe box were not working

Nice hotel and location. Lots of services. Kind staff. Clean room.

Stayed in February 2024

The nearest lift was broken and the main restaurant was 2 floors up. For the elderly or infirm, this was challenging. We reported a smell exuding from a drain cover in the bathroom. The hotel was a great stay apart from my comments. The hotel had a health spa with massage and I treated my wife to massages in the spa almost daily, she was happy.

The bedroom and bed was very comfortable and the A/C, refrigerator, kettle, TV worked. The bed was clean and clean sheets were offered daily. Our room was sea level and a short walk from the beach. 4 bottles of free drinking water was replenished daily. The hotel food was excellent and in abundance. It did not make me sick or have the runs.

Stayed in February 2024

It would be Nice if there was supermarked very closeby to buy water and frugt etc.

I would like to send a special thanks to Mohamed at the reception, who was helping us a lot to make our stay so wonderful even though we missed our luggage because of British Airways. Mohamed and Lewala at reception were fixing our problems because the missed luggage and especially Mohamed was always helpfull with everything and made us feel good. Thank you so much. For sure we Will come back!

Stayed in February 2024

There was no mosquitiers in the windows so you could not open it during the night

Good buffet breakfast, suitable for vegetarians, so many varieties. Large swimming pool, great for swimming when low tides. Beach was very clean, many lounges.

Stayed in February 2024

The beach, not enough sunbed and umbrella It’s a fight each morning to have a sit around the beach because people from the hotel keep it

The suite room was amazing Food is okey

Stayed in January 2024

Breakfast very poor

Pool bedrooms

Stayed in February 2024