890-0051 Kagoshima, Kagoshima, 43 - 15 Koraicho, Japan
#1 of 65 hotels in Kagoshima
Guests' ChoiceBased on 80 hotel reviews
9.1Cleanliness
9.6
Comfort
9.7
Location
8.6
Facilities
9.5
Staff
9.3
Value for money
8.5
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End of dialog contentReviewed: 10 September 2024
Yu
NetherlandsThere are too few shuttle buses from Central Station to the hotel, and the location of the shuttle bus is not obvious. It would be perfect if this part could be adjusted.
The accommodation is a room with a view facing Sakurajima. It has a great environment and the service staff are also very friendly.
Stayed in September 2024
Reviewed: 14 August 2024
Alexandra
JapanNothing! Everything was perfect.
The facilities were exceptionally clean and tidy. The buffet breakfast was amazing with lots of variety (including an ice cream section!). The foot onsen was lovely and a nice addition to the hotel. I didn't try the gym or the actual onsen, but they looked amazing too!
Stayed in August 2024
Reviewed: 27 July 2024
Yi
Hong Kongno
good service. help us to book a birthday cake and make birthday decoration. nice onsen and foot bath look forward to coming back again
Stayed in May 2024
Reviewed: 24 July 2024
Riana
TaiwanAbsolutely loved our stay in this hotel! It was perfect - very clean, very friendly staff and helpful, the view of the Sakurajima was beautiful.
Stayed in July 2024
Reviewed: 14 July 2024
Graham
AustraliaThe restaurants were very expensive
Rooms are fantastic and hotel location is perfect
Stayed in July 2024
Reviewed: 6 July 2024
Steffi
GermanyRoom with volcano view was amazing, Good breakfast and evening buffets, Kind help of staff in case of questions
Stayed in July 2024
Reviewed: 30 June 2024
Ryupa
JapanI didn't dislike anything. Everything was perfect.
Gorgeous, enormous room (king) which was more like an apartment. Wonderful staff.
Stayed in June 2024
Reviewed: 23 June 2024
Shook
SingaporeBedding (pillow & comforter) had a bit of odour although bed linen was good
Great staff and service
Stayed in June 2024
Reviewed: 16 June 2024
Orel
Israelמלון מדהים, נקי ויפה! Awesome hotel, clean, nice staff, beautiful place.
Stayed in May 2024
Reviewed: 3 June 2024
Mateusz
PolandThis place is fully up to it, modern, luxury hotel, with great, dedicated staff. Food and drinks are local, delicious and well-served.
Stayed in June 2024
Reviewed: 29 May 2024
Yuki
FranceNothing
Beautiful property Excellent staff
Stayed in May 2024
Reviewed: 24 May 2024
Richard
SingaporeThey need to liven up the dreary music in the bar at sunset but this is a minor point.
Great staff, great views of Mt Sakurajima, nice onsen, very comfortable and sizeable rooms.
Stayed in May 2024
Reviewed: 17 May 2024
Chris
SingaporeCity view room instead of a view of Sakurajima. Regret not taking the Volcano view option especially with the beautiful weather we had. Parking fee. Pillows were too large for my head.
Everything you'd expect from Sheraton plus Japanese attention to detail and courtesy. They were so accomodating and willing to please. Late checkout at noon. Excellent service
Stayed in May 2024
Reviewed: 14 May 2024
Scottcameron
United StatesThis is a new hotel in Kagoshima. it is a great facility with beautiful view of Sakarujima and has onsite onsen. Good breakfasts too
Stayed in April 2024
Reviewed: 14 May 2024
Eitan
DenmarkGreat hotel And for my birthday they upgraded us to a room with sakuragyma view Thanks 🙏
Stayed in May 2024
Reviewed: 7 May 2024
Andrea
United StatesThe veiw when we woke up in the morning of the volcano was spectacular! Our room was beautiful and the bed was comfortable.
Stayed in May 2024
Reviewed: 1 May 2024
Carmen
Hong KongNot exactly a 'dislike' but would like the hotel to offer shower gown or yukata for us to go to the spring bath. Location isn't the most convenient (although it certainly offers a great view of Sakurajuma).
We book 2 rooms for our family and I'm elated to find they offered us a connecting room, which makes things much more convenient for us. The staff are exceedingly helpful. Every one I met has good command of English. The buffet breakfast was amazing. Just a reminder though, one better be early to go for breakfast so you don't need to wait in line for entry. Rooms, facilities, footpath, spring bath, everything is so good!
Stayed in March 2024
Reviewed: 1 May 2024
Sarah
United KingdomNothing
So new and beautifully designed. Room was amazing. Every little detail thought of. Onsen was wonderful. Spa and massage was the best I’ve had in a long time. Staff so helpful and friendly
Stayed in April 2024
Reviewed: 27 April 2024
Kwon
Hong KongDusty room
Friendly staffs
Stayed in April 2024
Reviewed: 21 April 2024
June
United StatesThe room was large, the bed and pillows were perfect, the shower and toilet were awesome and we really enjoyed the diverse breakfast buffet! Location was also amazing!
Stayed in March 2024
Reviewed: 20 April 2024
Deborah
United StatesBeautiful hotel in excellent location
Stayed in April 2024
Reviewed: 19 April 2024
Connie
LuxembourgNo coin laundry on site
The view of the volcano 🌋 The foot bath Good location, supermarket next door
Stayed in April 2024
Reviewed: 19 April 2024
Olivier
LuxembourgLocation could be a bit more central, not that many restaurants around.
Ver new and modern hotel. Spacious rooms. Very helpful staff (went out of their way to help me booking ferries to Yakushima).
Stayed in April 2024
Reviewed: 13 April 2024
Goh
SingaporeValue for money can be better, to include breakfast for a small fee since guests are already staying there.
Love the newness of the hotel, and also the friendly services of the staff.
Stayed in April 2024
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