Somewhat worn equipment. We did not have a nice view.

A very traditional ryokan - a unique, authentic experience. Very friendly staff and excellent food. Service excellent, a real art of plate decoration. Onsen was pleasant, not crowded. The water is about 41 degrees. A must visit in Japan!

Stayed in September 2024

The kaiseki dinner was incredibly delicious but VERY generous, almost more than I could handle! I'd suggest to make individual courses a bit smaller, I'd hate to waste wonderful food and leave anything on the table. I guess it is a good problem to have!

Overall hospitality of the staff, kaiseki dinners and breakfasts and onsen facilities were simply outstanding! It is conveniently located not too far away from Snow Monkey park.

Stayed in August 2024

The water of the onsen was too hot, but it is a personal opinion

The futon was really nice. We felt nicely welcomed by the workers. The room was fantastic, very traditional. Breakfast was amazing, everything was so delicious!

Stayed in July 2024

The airco seemed to be switched off / turned low in the middle of the night. It was briefly hot in the room (it had been a very hot day). By morning it was switched on again.

Beautiful ryokan. Superb meals, Relaxing atmosphere. Very friendly people.

Stayed in August 2024

The bed and pillow were a little too hard for me

Nice and well-kept traditional room. Very friendly and accommodating staff. The tea service (with delicious green tea) in the room gives it a personal touch. Lovely private onsen.

Stayed in July 2024

If you want to feel like an emperer, this is the place for you. Staff is great, we had only breakfast and it was perfect, local and well served, room was very nice, not new, but with perfect flavour.

Stayed in July 2024

Nothing

Everything! The staff were friendly and so helpful. The experience was exceptional and memorable. I’m looking forward to my next visit.

Stayed in July 2024

none

Clean, comfortable, staff was amazing, wonderful ONSEN, excellent food (both breakfast and dinner).

Stayed in April 2024

everything perfect

Super friendly staff, explained everything and is always around. Rooms are japanese style and very spacious. Excellent dinner and brekkie. The private Onsen is also nice and cozy. We liked the typical atmospher of the small Ryokan.

Stayed in May 2024

N/A

Me and my friends stayed at this ryokan for one night. The welcome by the staff was incredible. Everyone was very attentive and tried to make our stay as pleasant as possible. The rooms are beautiful and clean. The kaiseki is the best we had on our trip so far and the Japanese breakfast did not disappoint. It’s important to note that this property is right next to Shibu Onsen so you’re not allowed to use the 9 public baths. However, this does not make the experience any less magnificent. The baths in the property are beautiful. They switch between male and female visitors during different times of day. Apart from that one does have access to two public baths in the beautifully traditional back alley leading to Shibu Onsen. We can only recommend staying at this Ryokan.

Stayed in May 2024

They close down the lobby space early - about 9-9.30 pm, so not much to do in the evening except retire to your room.

Beautiful bath areas. Great food, friendly helpful staff.

Stayed in May 2024

Room is a little small relatively.

Quiet place along the river and part of the small onsen town. Feels like recently upgraded. Facilities looks and feels new. Both diner and breakfast were excellent. Very careful about our allergies as well.

Stayed in May 2024

Excellent Ryiokan with great Onsen, inside and outside. Large open space and clean Staff was great. Always smiling and paying attention to every detail. They even went out to the street to say bye when we left the hotel. Was a nice gesture

Stayed in May 2024

Wonderful wonderful stay! From the moment you enter this beautiful place you enter another world to immerse yourself in a traditional Japanese setting. Leave your shoes at the door and slip on provided slippers. Escorted to your room and given your sized Yukata robe for wearing around the hotel and meals and Onsen. You absolutely must sign up for the half board meals. We were met at the floor 2 elevator stop by our personal waiter. He showed us to our private dining room and brought course after course of delightful foods (artfully presented and many delightful tastes). Some things we recognized but most we did not, but it as all good. We reserved a private Onsen each evening at 10pm that was the perfect ending of the day. We’re in our 70s so we opted for the traditional bedroom and the beds were comfortable and we slept well. We decided to walk to and from the Monkey park but could have taken the hotel shuttle. On our arrival and departed the hotel transported us from/to the train station. (Hint, the little coffee shop (Tea Salon Milano) directly across the major street from the little train station has excellent coffee and cheese cake). We can’t wait to go back to Wafu-no-Yado MASULA! We really hated to leave this wonderful place where we felt pampered by the staff.

Stayed in May 2024

One improvement comment: The outside-onsen had a little too much dirt in it (it was too much for us to pick out ourselves). And the little blue special onsen (like a small round pool) inside had some kind of old dirt/dust swimming in it. But both is easily adjustable. It was overall great and we would always stay again in this hotel, if our paths cross again.

On request a vegetarian breakfast and dinner was prepared, very delicious and much appreciated - thank you very much! The owner also welcomed all guests during dinner, which was very classy and polite, which we liked. Room and view were beautiful. Own free of charge parking made the arrival very convenient. All stuff members were outstandingly kind and helpful. Thank you for having us and for your hospitality!

Stayed in May 2024

We couldn't not fault any aspect this place

This place is incredible! The staff are amazingly polite and informative making you feel at home. The accommodation itself is of a surpurb standard being appoint with every luxury required, yet maintaining the Ryokan history. Onsens are delightful and access to onsen alley is literally on your door step. Cannot reccoment highly enough, this place is perfection.

Stayed in May 2024

Nothing

Very clean and spacious rooms, food is absolutely delicious! Bathrooms are really clean and updated. Staff is polite and makes sure that guests are comfortable.

Stayed in May 2024

Nothing. This is a great place to stay.

A fantastic traditional Japanese hotel. Ryokan room was spacious and comfortable. Food was exceptional. The staff were very attentive and friendly. Facilities were great. A great option in this area.

Stayed in April 2024

The “onsen village” is not worth visiting - not much going on but this is expected given you go there to relax. It is quite expensive, although you do get 2 meals included.

Nice stay. Good onsens. Large Japanese style rooms. Food good and staff attentive and very friendly. Worth a visit/stay. Good place to relax and walking distance from monkey park (2-3k gentle stroll).

Stayed in April 2024

Location a bit far from Yudanaka station but they provide a free shuttle.

We stayed at a regular room and a one with the private onsen. I recommend spluring for the private onsen. It's a night a day difference between the two. The regular room was still great tho. Very roomy by Janpanese standards.

Stayed in April 2024

Location a bit far from Yudanaka station but they do have a free shuttle.

Both the dinner and breakfast were exceptional and far exceeded my expectations. Private rooms for meals was unexpected and we enjoyed it very much! Portion size was perfect for my appetite.

Stayed in April 2024

The onsens! Delicious Japanese style breakfast.

Stayed in April 2024

This ryokan does not provide access to the "public" onsens in town, so if you are looking to complete the "Shibu Onsen public onsen tour" you my have to pay or gain access through another ryokan. The onsens at the hotel are fantastic though and we did not mind missing out on the "public onsens".

The ryokan is spotless and all the facilities are very well maintained. The onsens are very clean and well appointed. The staff at Wafu-no-Yado Masuya is top notch. They were very attentive and patient with us as we spoke no Japanese and it was only our second day in Japan. The breakfasts and dinners are works of art and were delicious.

Stayed in February 2024

The ambience of the hotel is one of comfort and tranquil, a perfect hotel for a onsen hotel.

Stayed in April 2024