The property is tired and could do with a renovation. However, this did not deter us from loving our stay. I had read such negative reviews which were not warranted. We had a wonderful experience.

Great location directly on Lake Kawaguchiko and great views of Mt Fuji. We loved our superior Japanese room with private outdoor bath facing out to Mt Fuji. This short stay was the highlight of our trip to Japan.

Stayed in September 2024

A little far from town, only a couple of restaurants within walking distance

Nice hotel - excellent breakfast and dinner- good onsen

Stayed in September 2024

I wish I booked 2 nights stay to explore the area. Being a non-Japanese visitor, I struggle to communicate with staff. And would be very grateful to offer more coffee in breakfast for coffee-addicted people like me.

Location, great staff, onsen, excellent meals (the best Japanese food I had), highly recommend to couples, perfect honey moon-ers

Stayed in September 2024

Everything is dated and needs renovation

Amazing view and exceptional staff

Stayed in September 2024

Hotel looks run down and dated

Hotel outdated, still have the 70s look about it on the inside. Outside looks run down Difficult to locate the public onsen. Too far from the train station, shuttle service only for the morning. No shop nearby to get essential items Room & service perfect

Stayed in September 2024

Repairs on the wood work refurbishing some of the walls and furniture pieces. Otherwise we had a great stay loved the 70-80's vibe.

We had a spectacular lake view and loved the tatami mats in our room. We had some small tables and kimonos to use as well. The Onsen on the property was great and loved the view of Mt. Fuji from the Onsen and the rooftop.

Stayed in August 2024

The room rate should include dinner or state very clear about it.

Staffs have very good manner and able to speak English very well. Onsen service also excellent and they allow guest with tattoo to enjoy the onsen as well. That's is great.

Stayed in September 2024

The rooms could’ve been cleaner and more updated.

Beautiful location, very romantic

Stayed in August 2024

A little bit dated. Needs a refresh and a spring clean. The strict one coffee rule at breakfast was a little strange

The Onsen was fantastic - not to be missed and the overall experience was unforgettable

Stayed in August 2024

Some of the hotel was slightly warm, likely due to the onsens throughout the hotel, that made traversing throughout it sometimes slightly less comfortable.

Fantastic, phenomenal, and tasteful dinner and breakfast food service that would be at home in a 5 star hotel. The private Onsen with a view of Fuji really gave me a sense of peace and comfort - especially after a hard hike up Mt. Fuji.

Stayed in August 2024

The hotel boasts an excellent location with beautiful views right in front. The onsen is fantastic, and the breakfast is delightful. The room is comfortable, and the staff are both professional and patient

Stayed in August 2024

Facilities are a bit old and dated

A great ryokan stay with breakfast and dinner included. Lake views from the room are really beautiful.

Stayed in August 2024

However, this place is still a short walk away from town so we have to walk a bit to Lake Kawaguichiko or to look for food in the town area.

We booked the room with Mt Fuji view + dinner/breakfast and it was an excellent choice. The hotel is in a lovely location with pretty views of the lake and Mt Fuji. Dinner/breakfast was well done and very filling. We had exceptional service from their staff, especially Hein who shuttle us to/from Kawaguichiko station and carried our bags/luggages to our rooms. He was polite and helpful. We love the rustic and authentic charm of the whole ryokan experience.

Stayed in August 2024

Very old, needs to be renovated

Spacious rooms, nice views

Stayed in August 2024

Very expensive per person rates

Location near the lake

Stayed in August 2024

Location is very convenient , walking distance to the Lake, dinner and breakfast are both satisfied. Staffs are all very friendly and helpful. This hotel is very very traditional style. It is a good experience with a tatami style room and semi open bath with facing Mt Fuji mountain. We just parked the car in front of the hotel. Overall experience was 8/10.

Stayed in July 2024

The rooms are a bit old and could benefit renovation. Very low flexibility of staff, like only 1 coffee for breakfast included. The private onsen is very small.

Very typical Japanese style hotel with nice view on the lake and roof terras to view mount Fuji. Typical Japanese dinner and breakfast.

Stayed in July 2024

I asked to change the room because it was big but a little plain.

We can see mt.Fuji from room very nicely. Onsen was very close to our room.

Stayed in June 2024

The meals are not very impressive

Amazing Fuji mountain view from the deck

Stayed in April 2024

The only thing I didn't like is no fault of theirs, but mine for not booking more than one night!

We really enjoyed the facilities available, particularly the public bath. I'd never been in a public bath before, so I was quite nervous, but eventually felt safe and comfortable. After enjoying the jacuzzi and the other baths, there are sections where you can shower supplied with body soap and hair wash products, and they also provide skincare products for you to use as well when you are done! Breakfast and dinner was wonderful; clean foods and quite a lot of it too! We had the perfect view of Mount Fuji from our private ryokan and would highly recommend! The transport provided made the journey stress free too! I also really appreciate how great the communication was from start to finish.

Stayed in May 2024

Stayed for 3 nights in the lake view room with hot bath and it was absolutely wonderful! Facilities are clean and staff are very friendly and accommodating. The interiors are slightly dated but well maintained and honestly very charming and vintage looking. We drove around Kawaguchiko and this hotel was just a few mins drive away from the main attractions. The area itself is quiet and slightly away from the tourist crowds which was really nice too.

Stayed in June 2024

Hotel is a little worn and could be incredible with a refurbish

Room size, helpful staff, onsen, view of the lake and location

Stayed in May 2024

Property is getting old but well kept.Need to walk a bit to nearest bus stop and shops.

Location had nice lake view. To see Mt Fuji ,one has to go to terrace to view. Staff was great

Stayed in May 2024

We were splurging on this and expected excellence. The food was not as good as some we'd already had. Half of the onsen window was fogged up and you couldn't see Fuji very well from there. The "terrace" did have a good view of Fuji but it was a tiny deck with standing room only. The place seemed a little shabby. For example, my spoon at dinner was chipped. No big deal, but not the quality I'd expect for the price. The front desk kept trying to deter us from our itinerary because we probably wouldn't be able to see Fuji with the weather. They also tried to deter us from taking a taxi because they said it would be too expensive. We had our own priorities, and they were a little pushy with their opinions.

The staff seemed really friendly and helpful at first. When we lost a passport, we emailed them and they looked for us. They even called the train station info desk when we asked them to.

Stayed in May 2024