605-0825 Kyoto, Kyoto, Higashiyama-ku Shimokawaracho 463-10, Japan
#15 of 664 hotels in Kyoto
Guests' ChoiceBased on 160 hotel reviews
9.6Cleanliness
9.8
Comfort
9.8
Location
9.8
Facilities
9.7
Staff
9.8
Value for money
9.1
Free WiFi
9.5
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End of dialog contentReviewed: 13 September 2024
Laura
United StatesThe staff was exceptional from the first minute to the last. They even walked us through the alley to get our taxi to make sure we were able to make it to our destination. It wasn’t necessary but exceptionally kind.
Stayed in September 2024
Reviewed: 10 September 2024
Kathryn
United StatesThe location of this property is INCREDIBLE! I booked our stay last minute and we were blown away by the property and amenities upon arrival. Sae (night manager) couldn’t have been more welcoming and helpful.
Stayed in September 2024
Reviewed: 25 August 2024
Carolina
SwitzerlandThe staff was amazing and very friendly. The products were top notch, from the coffee, soap or hair dryer brand, to every single detail. I would definitely recommend this ryokan.
Stayed in August 2024
Reviewed: 22 August 2024
Traveler
PolandAll was great .
Amazing quality . All is fresh and new and high quality . Great service .
Stayed in August 2024
Reviewed: 11 August 2024
Cassie
United StatesX
Gorgeous room, quaint surrounding area, and exceptional staff! Would visit again.
Stayed in August 2024
Reviewed: 9 August 2024
Aleksandr
RussiaKaiseki breakfast was good but didn’t reach the expectations of overall experience.
This was the most amazing experience in a very long time. The location is superb and at night you can enjoy the surroundings without anyone but yourself. Amenities are top notch and service is impeccable. If you have time, stay here longer, it will pay off.
Stayed in August 2024
Reviewed: 30 July 2024
Ira
United StatesNothing!
Beautiful property. Excellent service.
Stayed in July 2024
Reviewed: 24 July 2024
Florentina
CanadaVery friendly and accommodating staff. High quality and authentic experience. Very nice rooms as shown all with luxury products.
Stayed in July 2024
Reviewed: 24 July 2024
Lynn
United StatesIt is a beautiful ryokan on a walking street, so super quiet.
Stayed in July 2024
Reviewed: 21 July 2024
Ponsky
United StatesNothing
3 rooms. Amazing staff. Rooms are simple, as contemporary but paid homage to tradition of a Ryocan. Great location.
Stayed in July 2024
Reviewed: 11 July 2024
Roxana
RomaniaThere is no such thing.
I loved this property, everything was so nice, clean, and modern, while still keeping the traditional vibe of Kyoto. I can’t recommend enough this place. The girls at the reception were so nice and helped us with everything that we needed. We even got a bottle of wine as a gift for our honeymoon. I will definitely choose this place again next time. I know it is on the pricy side, but the value you get is simply amazing. You will not be disappointed.
Stayed in June 2024
Reviewed: 10 July 2024
Claudia
United Statesphysically so very comfortable. spacious rooms , wonderful service. I would return to stay again
Stayed in July 2024
Reviewed: 9 July 2024
Hui
AustraliaThe staircase is quite steep so will be good to bring smaller luggage instead of medium size luggage. Going up the stair to get to the room can be challenging.
My family and I want to experience staying in a ryokan or Japanese home type of setup, so I booked this place near Gion. We enjoy staying there for 4 days. Walking distance to Kiyomizu-dera. Sherrie and Shin take very good care of us. The room is clean and beds are comfortable. There is no TV in the room so we are able to stay there and enjoy the zen and calm environment during our Kyoto trip. Absolutely loving it.
Stayed in July 2024
Reviewed: 5 June 2024
Matthew
United StatesAC was poor
Location is excellent. Exceptionally clean and high quality.
Stayed in June 2024
Reviewed: 3 June 2024
Xdd
SingaporeNo proper chair so hard to get up due to my weak knees
Friendly and attentive staff
Stayed in June 2024
Reviewed: 3 June 2024
Penny
United StatesWe tried the Japanese and Westerm breakfasts. Both were lovely. Staff is friendly and helpful. Rooms are beautiful and clean. The location is perfect … and quiet!
Stayed in June 2024
Reviewed: 1 June 2024
Sebastian
United StatesNothing comes to mind— absolutely great experience!
Location, service, breakfast, and our experience were all great! Absolutely great experience, from start to finish. The staff took care of everything and were very helpful and knowledgeable. We stayed in Hangetsu.
Stayed in May 2024
Reviewed: 31 May 2024
Bonia
United KingdomNothing! I didn't like that we have to leave so soon. I cannot wait to go back to Kyoto and stay at Muan. I would specifically make a trip to Kyoto just to stay there again. The entrance was a little hard to find at first because it was located on a private road and it doesn't show on google map. However, it was really convenient once you found it.
EVERYTHING WAS AMAZING!!! We enjoyed our stay at Muan so much. It was beautifully decorated, the rooms were so spacious with excellent bathrooms and toilets. The staff were extremely friendly and made us feel so welcomed. The breakfast was delicious. Location was excellent.
Stayed in April 2024
Reviewed: 27 May 2024
Karen
United StatesEverything was wonderful. I would recommend asking them to show you how to turn on the hot water for the bath when you arrive. Also if you have difficulty with mobility, keep in mind that you have to climb stairs to get to the front door.
It was in a great location, it was very traditional looking, the room was very spacious, and the bath was nice. The bathroom floors were heated. Everyone there was so nice. They all took such great care of us. Kana-san was especially kind and helpful. She was able to help us book activities that were sold out online. We were having trouble finding a cab and we were running late and she ran out to the street to flag down a cab for us.
Stayed in March 2024
Reviewed: 25 May 2024
Pedro
MexicoGreat vibe, staff and experience as a ryokan
Stayed in April 2024
Reviewed: 20 May 2024
Francine
United StatesSae, Sherri and Rachel were extremely helpful and their English was exceptional. A beautiful ryokan in a lively location.
Stayed in May 2024
Reviewed: 13 May 2024
Mach
United StatesNothing
Great
Stayed in May 2024
Reviewed: 11 May 2024
Martin
GermanyVery attentive and friendly staff, gorgeous rooms and building and excellent location. I will definitely stay there again.
Stayed in May 2024
Reviewed: 9 May 2024
Robert
United StatesAs is typical for all Japanese buildings, the walls are paper thin, so you can hear everything, so you must keep in mind to be quiet in your rooms and in the surrounding areas to remain respectful.
The staff was friendly and knowledgeable always engaging and extremely helpful and clear with instructions. The establishment was GORGEOUS and located in a perfect spot near the tourist point and a VERY quiet side street.
Stayed in May 2024
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