381-0401 Nagano, Yamanouchi, Hirao 2219, Japan
#26 of 74 hotels in Yamanouchi
Guests' ChoiceBased on 15 hotel reviews
9.5Cleanliness
9.9
Comfort
9.9
Location
9.3
Facilities
9.6
Staff
9.9
Value for money
8.8
Free WiFi
7.5
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Showing 1 – 15
Reviewed: 9 August 2024
Valerio
AustriaIf you want to stay in the village for a longer time, there isn't really a lot to do or see there. It's great for the Onsen and it's a cute village, but if you're looking for a lively place this village could not be your first choice.
The staff was incredibly nice. We got a free bag as a present and they even personally drove us to the nearby station. The Japanese style is very beautiful and the breakfast and dinner were great. It is all seasonall, traditional, Japanese food, so you need to be prepared for all sort of dishes. We loved every single one! Additionally, with the key you get from the Ryokan, you can enter 9 different Onsens. They are all believed to heal different things.
Stayed in August 2024
Reviewed: 5 March 2024
Tu
SingaporeOutstanding experience! The staffs were incredibly kind and accommodating, and the facilities were very new and well kept. Despite our late arrival at 8 pm due to a missed train, they went above and beyond by arranging a private pickup for us and keeping our dinner warm in a private room until we arrived. They even noticed that my yukata was too big and kindly assisted me in finding a better fit. The onsen is impeccably clean and stocked with all the necessary accessories. The outdoor onsen is definitely my personal favorite.
Stayed in January 2024
Reviewed: 26 November 2023
David
United KingdomNothing
Everything. From pick up at the train station to arrival with our names on the board outside. The room was wonderful and the staff were so helpful. Getting dressed in the traditional clothes with the guidance of the staff made us feel special. The evening meal was a treat and the following mornings breakfast was great.
Stayed in November 2023
Reviewed: 21 September 2023
Ooyama-searls
United StatesNo complaints
The staff was friendly and helpful. The town was what you would want from a hot springs town experience. The shuttle service offered was very nice as they drove us to the snow monkey park the day we arrived and also drove us to the train stain when we checked out.
Stayed in September 2023
Reviewed: 4 June 2023
Sarah
United StatesReally wracking my brain here, but I really can’t think of anything! Would absolutely stay again.
Staying here was one of the highlights of our entire trip. The staff were so kind and personable (spoke English well) and really went out of their way to make us feel welcome. They patiently helped us to understand new aspects of Japanese culture. We loved the light Kimono the hotel provided for us to wear around and it was such a unique experience getting to walk around to the different Onsen. The meal service is worth paying for if you really want to experience many different Japanese foods. It is served as small “Tapas” and we got to try sooo many things. It changes every day on what they offer. One of the soups served was one of my favorite meals of the entire trip. Please note: this was our first time in Asia and we learned breakfast is not the same concept as in the U.S. They did provide espresso, but really the breakfast is another full meal that Americans would traditionally eat more for a late lunch or dinner. This was not a problem, but worth noting if you are ignorant like us! Another point worth mentioning, this was probably the cleanest hotel we have ever stayed at. They clearly take so much pride in their business and I could not recommend it enough. Although different from a western style bed of course the Japanese futons in the room were very comfortable. Lastly, the hotel provided a shuttle service to/from the train station and it was very easy to get to the Monkey Park. We stayed in Spring and it was an absolutely incredible experience to see all of the monkeys with their babies.
Stayed in May 2023
Reviewed: 27 May 2023
Crosby
United StatesAuthentic Japanese experience.
Stayed in May 2023
Reviewed: 25 April 2023
Jack
United StatesOur host picked us up at the station upon arrival and upon departure, dropped us off at the Monkey Park and delivered our luggage to the station. Nice!
Stayed in April 2023
Reviewed: 7 January 2023
Karen
JapanThe rooms did not have black out shades so it was a bit bright at night with street lighting coming into the room. while the street was very quiet, it could still keep light sleepers up.
Quaint location on a picturesque street full of people walking in yukatas and going to baths. The food was delicious and the staff were very friendly.
Stayed in January 2023
Reviewed: 20 February 2024
Marianne
AustraliaThere are no comments available for this review
Stayed in February 2024
Reviewed: 13 March 2023
Nichole
United StatesThere are no comments available for this review
Stayed in March 2023
Reviewed: 10 January 2023
Gleeson
AustraliaThere are no comments available for this review
Stayed in January 2023
Reviewed: 1 November 2022
Eugenio
MexicoThere are no comments available for this review
Stayed in October 2022
Reviewed: 8 June 2022
Raja
JapanThere are no comments available for this review
Stayed in May 2022
Reviewed: 27 December 2023
Anonymous
United StatesThere are no comments available for this review
Stayed in December 2023
Showing 1 – 15
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