530-0001 Osaka Prefecture, Osaka, Kita-ku Umeda 3-1-1, Japan
#251 of 705 hotels in Osaka
Guests' ChoiceBased on 1436 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.3
Staff
8.9
Value for money
8.0
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 26, 2024
Pasquale
DenmarkRoom was small. During breakfast I saw a cockroach near the coffee machine
Breakfast was good
Stayed in September 2024
Reviewed: September 26, 2024
Małgorzata
Polandroom could be bigger for 3 people
location, literally on the train station
Stayed in September 2024
Reviewed: September 19, 2024
Ng
SingaporeToo crowded..jus too many people...
At station...everything around the hotel..staff very helpful..
Stayed in August 2024
Reviewed: September 17, 2024
Mohamed
EgyptEvery thing is Perfect , the Room it was perfect , no Problem at all
Stayed in September 2024
Reviewed: September 16, 2024
Shuang
ChinaWell, I found that my blanket has kind of bad smell which is not acceptable and cause some bad experiences
1.Exceptional location right on top of the Osaka station 2.Friendly staff and real Japanese style service
Stayed in September 2024
Reviewed: September 16, 2024
Sew
AustraliaLocation was perfect as we travelled to Nara and made use of the rail system
Stayed in September 2024
Reviewed: September 15, 2024
Savi
AustraliaAir conditioning did not work properly.
Loved the location. Great staff.
Stayed in September 2024
Reviewed: September 14, 2024
John
AustraliaAn excellent hotel with location above the station being an absolute bonus. Rooms were larger than average and staff were excellent. A very enjoyable stay.
Stayed in September 2024
Reviewed: September 10, 2024
J
United States of AmericaWe loved everything
Access to the station
Stayed in August 2024
Reviewed: September 7, 2024
Kian
SingaporeIt is initially difficult to locate the hotel. And the location could be more explicit to say it is located at South Building, exactly the same building where Daimaru department store is. Because the entrance is just beside a Daimaru watch shop.
Room is big enough and comfortable for 2. Location is good.
Stayed in September 2024
Reviewed: August 30, 2024
Hiromi
SwitzerlandThe room is even too small to open a suitcase on the floor. With 2 people and luggage, there’s hardly any space left. You pay for the location but I‘d rather stay in a hotel within 5 minutes walk from the station than having such a small room for the same price.
The location is amazing, directly connected to Osaka Station!
Stayed in August 2024
Reviewed: August 25, 2024
Cindy
SingaporeA little tricky to locate
Convenient location
Stayed in June 2024
Reviewed: August 25, 2024
Regan
CanadaThe hotel reception is located on the 19th floor and the guest rooms take up 20th to 26th floor. They have a bank of elevators but these can get quite busy.
Location is excellent. The original room had broken AC but it was rectified quickly and we got moved to another room which is nicer than the first one. I believe all the family rooms are in the corner of the building with nice city view. We were able to drop off our large suitcase 4 days before our stay so we did not have to lug it around in Kyoto. We were also able to drop off our bags around noon on the day of check in so we could explore unencumbered before check-in. Checkout time is noon which is super generous. Staff are friendly and helpful.
Stayed in August 2024
Reviewed: August 17, 2024
Yuko
United States of AmericaI wish they have decaf coffee and a magnifying mirror in the bathroom.
Stayed in August 2024
Reviewed: August 11, 2024
Eddie
SingaporeGood location, spacious room
Stayed in August 2024
Reviewed: August 4, 2024
Damilola
RomaniaBreakfast was not up to expectations and sometimes had to wait a bit to be seated which isn’t ideal for someone who is in a hurry to go out.
Location was superb, right above the train station and big stores. Getting a taxi was also quick.
Stayed in August 2024
Reviewed: July 30, 2024
Kyoko
United KingdomThe room was rather small to move about especially with our suitcases inside the room.
Really good location and they are happy to keep your luggages before check-in and after checkout.
Stayed in July 2024
Reviewed: July 30, 2024
Sanketh
IndiaSmall rooms
Excellent Location
Stayed in July 2024
Reviewed: July 22, 2024
Hari
AustraliaThere was a bad smell in the corridor for sometime. Also, the reception staff did not tell us about the skin care products available for free for all hotel guests, instead of supplied by the housekeeping staff to each room, as usually done in other hotels.
Location, room and breakfast - all were excellent 👌
Stayed in July 2024
Reviewed: July 20, 2024
Li
Singaporeneed some refurbishment. JR Osaka station too big and many lines. Easily can get lost finding hotel. So look for Daimaru..
at JR Osaka station. Above Daimaru.. convenient place to stay. Paid a good price for the room.
Stayed in July 2024
Reviewed: July 20, 2024
Danilo
PhilippinesBreakfast opening at 7 AM is quite late. The double room is too small for two persons. It felt a little claustrophobic.
Conveniently located beside the train station.
Stayed in June 2024
Reviewed: July 16, 2024
Felicita
MalaysiaThe bathroom is very tight, and the bathtub is not senior friendly. It was very difficult to climb into the tub to have my shower. A shower cubicle would have been far more convenient. The plumbing of the toilet in the second room we booked was not working and we had a great difficulty getting housekeeping to see to it as language was a barrier. Very little or hardly any English is spoken.
The beds were comfortable, and the location is excellent.
Stayed in July 2024
Reviewed: July 15, 2024
Renata
BrazilLocation. Inside the department store at Osaka station
Stayed in May 2024
Reviewed: July 15, 2024
Manuel
AustraliaRooms need a refurbishment
Good location, next to Osaka main train station
Stayed in July 2024
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