Mugs for making coffee in the room would have been nice, as the tea cups provided were rather small.

We stayed in an old-fashioned but very spacious tatami room with a beautiful lake view. The breakfast both mornings was excellent, featuring 10+ traditional dishes

Stayed in August 2024

Breakfast could start a tiny bit earlier

Everything exceeded our expectations from the stuff to the facilities. I mentioned in a message that we'll be arriving around 6pm via bus and they were waiting to pick us up from the bus stop. 100% recommended.

Stayed in July 2024

The hotel was dated and looked somewhat aged from the outside. Even though I am a Japanese speaking Australian, young staff at reception were extremely hesitant to approach me, thinking I couldn't speak Japanese. They need to be confident in interacting with international guests and making eye contact.

The breakfast was the most memorable experience during my stay in Japan this trip (2.5 weeks) I wasn't even sure you could get a kaiseki breakfast, but it sure felt like it. The quality of the food was next level and was accompanied by a serene and tranquil garden setting looking toward the lake. I have travelled to Japan 9 times and I was gobsmacked by this breakfast experience.

Stayed in May 2024

Very nice place, very goid meals and some surprises. Thanks !

Stayed in May 2024

Be aware that the front desk may not be staffed 24/7 and that there are limited facilities for food and drink if you don’t book your meals with them. They set your meal time, and you cannot change it.

We had a fantastic time at this hotel. The staff was friendly, and the facilities were clean. We had a wonderful breakfast each morning.

Stayed in March 2024

The location is superb - watching the sun set from our room was spectacular. The room was vast by Japanese standards. The hotel is quite dated but in a charming way.

Stayed in March 2024

just a slight communication issue, not a big deal. In general, it's fine.

the location and the view are quiet. The breakfast is great. The spa area is clean.

Stayed in December 2023

Had to leave early in the morning and they offered me right away a bento box for breakfast. Loved the pond view. Welcome drink green tea. Great dinner and friendly staff.

Stayed in December 2023

There was quite some confusion upon our arrival. The receptionist that welcomed us and introduced us to the facilities had difficulties in communicating in English. When you arrive, you are presented with a paper written only in Japanese that turns out to be your drink order for the evening, which you pay for upon departure. However, because of the language barrier, we felt that it was unclear whether dinner was included for us or an additional charge and it took quite some time before we could clarify everything. Ultimately, everything went smoothly but there was an initial worry. Since there is an information sheet in English for the public bath/spa, simply adding an information sheet in English for all the rest would take care of this issue.

The look of the hotel and the traditional-styled rooms is fabulous. The spa areas are very nice and relaxing, with hot baths overlooking the lake. There is also a shop in the hotel where you can buy your own yukata. The food in the restaurant and the restaurant manager are spectacular! We notified in advance that there are two vegetarians in our company, and they composed a lovely multi-course dinner and breakfast for us in place of the standard menu (which also received the greatest of praise from the meat eater in our company). All in all, a very memorable stay!

Stayed in October 2023

I stayed on the second floor, which offers the simplest tatami room. It is a out of date looking but I’d assume that’s why the price is reasonable and nothing was broken nor dirty.

They’re spot on with all the things that you’d want from a highly reputable hotel. The cleanness, great location with incredible scenery, amazing food and not to mention the ‘out-of-this-world’ service quality. For the price, I was very satisfied with the Ryokan experience at Azumaen. I certainly would recommend to others.

Stayed in September 2023

Very nice onsen with a beautiful view on the lake. The futons were super comfortable and the chamber was spacious!

Stayed in August 2023

A bit old for the hotel room and its facilities unless you are staying at the newly decorated rooms.

The hotel is a bit old and the quality of food is just so so. Of course, the food served had a lot of vegetables, which is good. The view of this hotel should be very nice but it was a foggy and the visibility is so low just 20M to 30M.

Stayed in July 2023

the onsen water temperature is not as hot as I expected. but it’s very personal to be honest.

the property is very beautiful and it is right next to the lake, our rooms are facing the lake and the view is spectacular! star gazing is amazing in the room too! the breakfast is very delicious and is very large in portion. overall we are very satisfied!

Stayed in April 2023

bathroom wasn’t sparkling clean and a little outdated, some mosquitoes because of pond, expensive dinner.

room was big and comfortable. nice view of the pond and a nice hot onsen on property.

Stayed in April 2023

The hotel is a bit outdated. If you haven’t booked for the meals, you can’t buy the food in the hotel , they didn’t provide other options for the customers.

The staff are friendly

Stayed in May 2024

Due to a misunderstanding about reservations for breakfast, my wife received a surprise phone call in our room which left her in tears and never wanting to visit this hotel again. We had booked a room with 6x Futons and made a reservation for 2 for breakfast in the morning. Apparently the hotel wanted to charge us additional money for our small children (despite the policy listing on Booking.com which claimed that only Children over 13 were charged as adults). We were embarrassed and treated like we had done something wrong, then charged extra fees upon checkout for our kids (over $50). Overall, we were very disappointed with the experience, the misunderstanding, and how it was handled. We were so upset, we didn't even try to use their Onsen (Hot Spring) facilities and just stayed in our room the entire time. The breakfast in the morning was very Japanese and very local without many options. It could be seen as exceptional to some, but the lack of options left us feeling like it was probably the worst of our entire 10 day trip in Kyushu, Japan. Overall, the value for the total cost was just not there. Would not recommend others to stay here.

Nice view of the lake.

Stayed in March 2024

Japanese style room is really dated Kaiseki dinner was a mixture of hits and misses. The jigoku mushi version of the beef was a let down.

The lake view from the room

Stayed in March 2024

The room and especially the bathroom were not clean, there was a bad mouldy smell in the bedroom, everything was worn down and old. The onsen was not very clean and very old looking as well. The relaxing room is a joke and even though it said online they offer massages, there where none on offer at the hotel when I asked. Definitely not what you expect for this prize.

The dinner was overprized but good with the only english speaking person explaining the dishes.

Stayed in September 2023

Location was out of the way. Too much steep slopes to tackle and was very difficult with wheelchair bound mom. Not accessible for disabled. Onsen was not hot at all. Very disappointed Property is quite old, and the toilet of the room looked not too clean. Rooms also looks a little run down. Air con in the room not working., Informed the front desk but the staff could not do much. We had to suffer stuffy room throughout the night. Restaurant is not available for dinner if never book in advance and no eateries nearby, we had to settle dinner with some biscuits bought at the hotel souvenir shop and coffee at the lobby. Breakfast was totally Japanese, and no bread or other things offered. Not even coffee. But restaurant staff was kind to change one of the beef dishes to seafood when we informed, we can't eat beef. Staff tried hard to accommodate but facility itself did not help much.

Very friendly and helpful staff. Both at front desk and restaurant. Beautiful view and environment. Hotel has transport to send us out to bus stop on our departure.

Stayed in June 2023

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Stayed in July 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in February 2024