Wifi not very powerful.

Great Onsen, spacious room, friendly service.

Stayed in September 2024

None

The dinner (buffet) is excellent and the staffs always keep attention on the meals refilling.

Stayed in September 2024

Requested for more pillows but was only given one.

View from the room was awesome. Coming back to a hot onsen after hiking the mountains was a treat!

Stayed in September 2024

Nil.

Good room size, nice mountain view, good hot spring, good food quality & choice in breakfast & dinner.

Stayed in August 2024

The check out time is early.

The meals are delicious. The room is spacious.

Stayed in August 2024

The staff is very nice and helpful. The room is big, clean and comfortable.

Stayed in August 2024

There were no proper walking paths around the hotel.

The front desk staff were excellent. In particular, one of the ladies (from Nepal) spoke excellent English and went out of her way to help us make a car ferry reservation. Breakfast and dinner buffets were good. As were the onsen facilities.

Stayed in July 2024

Breakfast was hardcore Japanese. Zero options for Western tastes

Excellent hotel/staff/room cleanliness and size

Stayed in May 2024

A bit far from restaurants

Clean and comfortable

Stayed in June 2024

Breakfast is served very early and ends at 9am

Clean, new, big and comfortable, easy access to the onsen and really love the amenities provided. The view is magnificent and peaceful at the same time.

Stayed in June 2024

good location, nice hotel

Stayed in May 2024

Very helpful frontdesk staff and friendly service staff

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Pillows are hard. More amenities like facial wash/milk and lotion would be nice. Restaurants only serve buffet which is quite expensive for small eaters.

Clean, spacious, nice onsen. Located in a quiet and peaceful area.

Stayed in May 2024

-

Superb buffet-style dinner and breakfast - everything fresh and incredibly tasty, with a great variety of the most popular Japanese and Western foods. On top of that, kind and helpful staff. I also loved the public bath - quite spacious, clean and with quite a nice view of the mountains. I could see Aso-san from my room as well, and it made my day <3 I strongly recommend this hotel, great value for a fraction of the price of other good local hotels.

Stayed in May 2024

It is buffet dinner and breakfast. Spread is ok for the price.

Free parking. Nice room and good mountain view from hotel room.

Stayed in April 2024

Beautiful scenery nearby. Clean room, nice onsen.

Stayed in April 2024

Alternative meal options are far away requiring own transportation, however, Uchinomaki…about 15 mins drive provides wide arrays of restaurants To satisfy every needs.

Fresh new property set-in exclusive quiet plot next to main roadway surrounded by vast green fields. Large indoor onsen provides excellent access to rejuvenate every tiring soul.

Stayed in April 2024

Comfy bed

Stayed in April 2024

Nothing.

Love the openness of the whole hotel compound, and the onsen. And the room is huge. Service is great too. Great view of Mt Aso.

Stayed in April 2024

Need outdoor Onsen

Location near Aso mountain and keep very clean and variety food

Stayed in April 2024

This is not necessarily the hotel’s fault but many large international tour groups like to stay at this hotel. So sometimes, the buffet line for dinner and breakfast can get quite busy! The eating area also gets very chaotic and loud. As an international guest myself, I always try to respect local customs and follow the onsen rules. However, I noticed that several guests were not following the onsen rules, which greatly impacted the experience. Thus, if you are seeking a boutique onsen experience, this is not your place to stay. Otherwise, it was excellent!

Great location at the base of Mt Aso just minutes away! New facilities, very clean, amazing recliner chairs, and beautifully designed indoor onsen area. Very comfortable and large room. Plentiful buffet. Had all the amenities of an onsen hotel.

Stayed in April 2024

Their is a complimentary shuttle to and from the Akamizu train station, Aso and beyond, but communication reserving it through the desk and the driver never worked for us. They never confirmed our message request sent a few days in advance for pick up. We just got lucky that the driver happened to be picking up a large group from the station when we arrived at the Akimizu train station and got on the shuttle with them. The day before check out, I asked the receptionist what time could the shuttle be reserved for our 10:20 train at Akimizu the next morning and she said 10:00 and wrote down our reservation. We waited next morning. At 10:05 we saw the shuttle bus arrive, but it bypassed us at the front door and parked along the side of the building. Fortunately there was another couple waiting and we all started to walk to the shuttle. As the driver came out, he looked quite surprised to see us. I explained that we had reserved the shuttle for 10:00 for Akimizu, but he said he was going to Aso first. It was now 10:10 and I had to insist that we would miss our 10:20 train if he did not take us to Akamizu right away. It was a stressful way to leave after a wonderful stay.

Was pleasantly surprised at how nice and new the room was. Very comfortable cotton samue two piece cotton casual wear that can be worn to onsen baths, diningroom and as sleep wear. Nice to have choice of sizes in the lobby. Our room had comfortable lounging chairs to gaze at our mountain view during a rainy day. Comfortable twin beds with nice bedding. Breakfast and dinner buffets were lavish. It was nice to have many choices to fit our moods or tastes. The fresh local vegetables were excellent with some of the most amazing cherry tomatoes we've ever eaten. Lobster Thermidor and sashimi offered nightly, as well as some Western options. The ice cream bar held amazing flavors the cut fresh fruits were delicious.

Stayed in March 2024

spacious dining hall although pricey dinner

Lots of parking, clean, friendly staff.

Stayed in April 2024