The Point,Lucea- (Hanover), Lucea, Jamaica
#11 of 15 hotels in Lucea
Guests' ChoiceBased on 359 hotel reviews
7.4Cleanliness
8.3
Comfort
8.2
Location
8.1
Facilities
8.0
Staff
8.0
Value for money
7.5
Free WiFi
8.9
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End of dialog contentReviewed: 15 June 2024
Natasha
United StatesThe staff was too lax like they too were on vacation. Kept leaving only 1 wash cloth instead of 2 for 2 adults. Left the patio door cracked/unlocked after cleaning on one of the days, skipped a day of cleaning on another. It might have been understaffed. Private pool & view of the ocean is what saved the whole trip. Found a roach in the bathroom on 2 separate occasions. Just weird customer service, unlike when I stayed at the Secrets in Montego Bay, where the staff was on point.
The room's view of the ocean was gorgeous.
Stayed in June 2024
Reviewed: 3 June 2024
O'neil
United KingdomTheir was alot of people spoking cannabis, tobacco and cigarettes during the night time entertainment and at pool side which affected my breathing. The other people who were in the room next door also smoked cannabis which interrupted our stay. The hotel needs to ensure that they stick to their rules and ask people not to smoke in the indoor places and during the night entertainment as their were children present also. Although their were signs that stayed no smoking, staff did not seem to do anything about it. For me who is a non smoker this was very poor.
The room with private pool was great and staff were friendly.
Stayed in May 2024
Reviewed: 25 April 2024
Flowers
JamaicaStairs
Entertainment
Stayed in April 2024
Reviewed: 18 April 2024
Stefansky
United StatesNo privacy very noisy Beach isn’t as good as others
Nice big rooms
Stayed in April 2024
Reviewed: 27 February 2024
Jennifer
United StatesMy shower door was broken and made the floor wet each time we showered.
The staff was courteous and friendly.
Stayed in February 2024
Reviewed: 22 February 2024
Gusaran
Jamaicastaff
Most things was good. room service was poor asked for beer and did not get it until the other day very poor
Stayed in February 2024
Reviewed: 14 February 2024
Chris
United KingdomFood was terrible, really bad
facilities were good
Stayed in February 2024
Reviewed: 2 February 2024
Marco
ItalyThe specialty restaurants weren't good at all (the Indian restaurant was good tho) The staff were a bit impatient and sometimes not very friendly (not all of them of course)
The cove, breakfast and the hot tub were amazing
Stayed in January 2024
Reviewed: 20 January 2024
Betty-ann
United KingdomSafe wasn't working in the bed room. Bed sheets looks worn out and wasn't very clean.
Spacious, clean and tidy, good entertainment and friendly staff.
Stayed in January 2024
Reviewed: 1 January 2024
Kathleen
United KingdomThe Italian restaurant was absolutely awful. How could they serve such disgusting food. The staff said it comes pre frozen. The hotel overall was very nice. Disappointing that they had no elevator, and the shuttle service appeared short on the Shuttles. Staff had miserable expressions on their face, had to gauge before approaching.
Stayed in December 2023
Reviewed: 1 January 2024
Kathleen
JamaicaStaff have a very unpleasant expression, made us feel we could not approach. It's seems a pre requisite to the job to have a vex expression
Stayed in December 2023
Reviewed: 19 December 2023
Survalarie
United StatesThere are a lot of restaurants but The food is just ok
Beautiful property
Stayed in December 2023
Reviewed: 11 December 2023
Anita
JamaicaDidn't like the fact that there was no elevator and the choice of food for Jamaican was not enough. Also, no entertainment for Christians.
The location was relaxing giving a feel of nature. The corridor walk way help us to explore the property.
Stayed in December 2023
Reviewed: 3 December 2023
Chilita
United StatesI didn’t know like all the walking and the unavailability of the shuttles.
The property was clean with plenty to do
Stayed in November 2023
Reviewed: 15 November 2023
Sylvie
Dominican RepublicThe staff is horrible and the service
Rooms are amazing beautiful
Stayed in November 2023
Reviewed: 11 November 2023
Tina
United StatesBed was not comfortable. Was way to soft and had dents in it.
Food was good . But it was even better when we stayed 2 years earlier. staff was Mush friendlier the first time I stayed
Stayed in November 2023
Reviewed: 26 October 2023
Perony
United StatesThe lights in my room weren’t working for two nights and maintenance never made it to assist.
The resort is beautiful, the views and the staff are very friendly. Great variety of foods.
Stayed in October 2023
Reviewed: 24 October 2023
Tiffany
United KingdomLength of time waiting on shuttle.
Resort was nice, clean and spacious Food was great. Staff were friendly and helpful.
Stayed in October 2023
Reviewed: 4 October 2023
Rayan
JamaicaDinner
Stayed in September 2023
Reviewed: 30 September 2023
Sawaya
United StatesI’m allergic to nuts, and they did a good asking about this, but for some reason, every-time they brought snacks to the room, they all had nuts in them or they were just straight up nuts.
The room was clean and the food wasn’t that bad.
Stayed in September 2023
Reviewed: 11 September 2023
Kennadi
United StatesThe staff were welcoming and the rooms were a great size
Stayed in August 2023
Reviewed: 4 September 2023
Marshall
JamaicaThe lines to the food court and the distance from the kiddies pool to there. The walk from the room is good but the bell hops needs to be more constant. It took 16 rings before a service provider picked up room service, front desk and bell hop. I called using my cell as when I use the room phone ot was exhausting
The ambience was great, the room was cool and inviting, the pools were ok. Maybe a suggestion a second food court nearer the kids pool as the sun was intense with long lines for food it's draining from there to the food
Stayed in August 2023
Reviewed: 3 September 2023
Your
JamaicaFront desk customer service was very much poor. Also I saw two roaches in my room that made me very much uncomfortable.
It's a family friendly resort ,fun and activities all day
Stayed in September 2023
Reviewed: 15 August 2023
Harris
Jamaicathe check in process was horrible as their point of sale machine was not working and there was a break down in the system as such i had to pay twice and i have yet to receive my money as i have to wait on bank for a refund.
the mobay buffet was best
Stayed in July 2023
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