Very minimal rooms which made it feel less homely and only had 1 power socket

Great location and friendly staff

Stayed in June 2024

Location, staff are friendly and breakfast is awesome.

Stayed in May 2024

Location

Room was clean and staff was helpful and friendly

Stayed in May 2024

mosquito net for window is a must.

good location, clean, comfortable

Stayed in May 2024

It’s a specific smell, like in any other hotels.

I stayed one night; it's decent accommodation. You can leave your luggage during the day, which is a big plus. The staff is very nice, and the breakfast is quite good.

Stayed in May 2024

The breakfast is not at the level of a four star hotel. The check out time (10 am) is too early.

Location

Stayed in May 2024

Despite having been refurbished, the hotel room was tired. Furnishings were bog - standard. Basically, you get what you pay for!

Staff were extremely friendly, polite and helpful. Breakfast was much better than expected for the money we had paid. Bed linen, towels, bathroom were clean.

Stayed in May 2024

well

Stayed in April 2024

The location was very good and the site staff was very nice. Rooms were clean and comfortable.

Stayed in March 2024

Few electrical sockets, shower did not flow well, not enough shampoo, only hard soap, breakfast could be more varied

Quite cheap and clean hotel.

Stayed in February 2024

V central location and late check in availability. Room was comfortable and shower was v good. Breakfast had good selection and coffee was was great

Stayed in October 2023

The room is negatively far from the photos. It is not clean and neat. The walls are stained, the floor looks dirty, The window all around has mold from the humidity. Also the door to the room had a normal key and if you didn't lock the door it wouldn't close. Regarding the restaurant, the chairs need to be changed and the staff needs to be more polite.

Very good location. Garibaldi Central Station is 100m from the hotel and you can use the metro and trains. Regarding the hotel the reception area was beautiful and the reception staff very pleasant. We also ate at the restaurant and the food was very good and value for money. For the room I can only say about the beds which were comfortable and the bathroom which was in very good condition and renovated.

Stayed in October 2023

Only one power socket for charging devices in the room.

Great location and great value. Clean and comfortable. Good breakfast

Stayed in September 2023

Definitely not a 4 star hotel! *Not soundsproof at all, was situated on 4th floor but could hear the traffic late at night and the airplanes are crazy close to the city, also heard everything from the corridor, neighbours slamming the door, house cleaning, felt like a hostel. * No kettle with tea or coffee and mini-fridge was empty (which was filled in the pictures of my superior double room). *Pictures of the room did not match the reality. Rooms were very rigid looking with no paintings or decoration, just bare walls. *Big rainshower was broke too, too much limescale and lack off cleaning. It did not light up in purple either. *My AC started to drip water down the desk and on the minifridge so I had to take out the outlet for the fridge. I left a request via Booking.com that it's for my birthday and I would appreciate a good room. Previous hotel in Amalfi for the night before my birthday, (B&B Palazza Pisani, highly recommend) managed to accomodate and even upgraded us to higher floor and room type with bathtub. I think this hotel ignored my note totally since they didn't comment it on check-in and I didn't bother either. *Keys worked to open another guests room and another guest also opened my rooms door. Pretty scary. The keys and keyholes are so worn out so it happens after a while that it's possible to open any other door. This hotel has some upgrade to do to earn their stars. Bonus: Sketchy, dirty area, not clean, taxi drivers drive insane and roads are not good. Will not return to either Naples or here.

Breakfast was very good with variety of choices and good coffee! Staff in breakfast/restaurant is very friendly!

Stayed in August 2023

Great rooms. Very comfortable.

Stayed in August 2023

Lack of electric outlet in the room. No liquid soap which is more useful than the regular supplied soap

Very clean. Big room

Stayed in July 2023

The surrounding area is dodgy, got pickpocketed, but probably easy to avoid if you have your wits about you. Plus side - there are resturants and the train station a stones throw from the hotel

Hotel was excellent, area is a bit dodgy, but then it is good value for money.

Stayed in July 2023

Poor neighborhood/dirty Small rooms and bare (no art on the walls) Hallways are not soundproof and can hear noises all night from other rooms Not sure how they are a 4 star hotel!

Only that the staff was nice

Stayed in July 2023

The location is a little grungy and rough around the edges. We never felt unsafe but we’re very aware of the scrappiness of the neighborhood as we came and went. But we never had any issues and I think it will be fine for anyone used to a city, but there are certainly other parts of the city that are quieter and a little more inviting. But for getting the train out of town, it’s incredibly convenient and comfortable for families.

The hotel was very comfortable and welcoming. The family room offered us plenty of space—wonderful for managing jet lagged kids and having separate beds for everyone. The breakfast was amazing—lots of variety of pastries and savory options, helpful staff, delicious food. The location was very close to the train station which made it easy for us to base out of, and lots of restaurants and cafes nearby.

Stayed in July 2023

Could do with flyers offering things to do for example museum, beaches or tours

Location

Stayed in July 2023

breakfast very good and location excellent near napoli train station, also metro and Naples Port.

Stayed in June 2023

My daughter's room was a bit small, but we felt like overall we got good value for our stay.

Hotel is nice, clean, and well-located. Staff are professional and helpful.

Stayed in June 2023

cooling system

location

Stayed in June 2023

Staff/Team were amazing and very welcoming ! Team in the restaurant we’re amazing !

Stayed in May 2023