Via Etnea 218, 95131 Catania, Italy
#12 of 71 hotels in Catania
Guests' ChoiceBased on 788 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.3
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 14 June 2024
Rosetta
AustraliaExcellent customer service Will return back to this hotel next time when I’m in catania
Stayed in June 2024
Reviewed: 10 June 2024
Knut
SwitzerlandNothing
All perfect, very pleasant staff, excellent breakfast and lunches on the roof top. Roof top perfect!
Stayed in June 2024
Reviewed: 9 June 2024
Anne
AustraliaThe menu for the rooftop restaurant was not appealing
Very large room and comfortable bed. Great view of Mt Etna
Stayed in June 2024
Reviewed: 6 June 2024
Abdul
AustraliaNil
Staff and fsco
Stayed in May 2024
Reviewed: 2 June 2024
Gloria
AustraliaNothing
Great position. Friendly staff.
Stayed in May 2024
Reviewed: 2 June 2024
Rita
MaltaGood
Stayed in June 2024
Reviewed: 28 May 2024
Svetlana
United KingdomBreakfast was nice, but nothing special. We were expecting at least fresh orange juice for breakfast and perhaps a better choice of fruits. Otherwise, it was fine.
Rooms were nice, clean and large. The location is excellent. The restaurant on top has a very nice view, so we will recommend it if not for full dinner, but at least for a cup of coffee with a cannoli.
Stayed in May 2024
Reviewed: 20 May 2024
Peter
AustraliaNo complaints prefect hotel fir city
Location was incredible.
Stayed in May 2024
Reviewed: 14 May 2024
Keven
United KingdomCentral location
Stayed in May 2024
Reviewed: 13 May 2024
Karen
AustraliaNothing
Perfect location very clean. The most welcoming hotel it felt like we were at home surrounded by family
Stayed in May 2024
Reviewed: 12 May 2024
Patrick
United KingdomNothing. I could not find fault
Very central location. Excellent breakfast options. Exceptionally helpful and friendly staff. A fantastic hotel.
Stayed in May 2024
Reviewed: 11 May 2024
Tamar
GeorgiaParking, location great, friendly staff, great view from restaurant.
Stayed in May 2024
Reviewed: 7 May 2024
Tania
BulgariaLocation, service, facilities
Stayed in May 2024
Reviewed: 4 May 2024
Mark
New ZealandHotel doesn't have in house laundry. Hotel sends it offsite..... Is also expensive and just so happened was a public holiday when I needed some done ...
Good location ... easy to get around Room very quiet at night Staff very friendly Big Bath ... After 20 thousand steps , there's nothing can beat a good soak in a bath..
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United KingdomOne of the biggest drawbacks was that the TV (even though it was quite large - about 42") wasn't a 'smart TV'. We stayed in a hotel in Syracuse 5 months earlier and their TV was an up-to-date model supporting everything from YouTube to Netflix. That was like being home from home. We did miss the home comforts of being able to catch up on things relaxing after a day walking around Catania and watching our favourite stuff on Netflix and YouTube.
Breakfast was superb, and the morning restaurant staff were brilliant! The bar staff at the rooftop bar and restaurant were also superb, so hard working and yet still courteous. Not forgetting the lobby staff, they were also fantastic, especially Rita M with her gorgeous smile. The location was just north of the main hub but within an easy walk to the centre. Our room staff were spot-on cleaning the room every day, so professional! The views from the rooftop bar were great with Etna in the distance.
Stayed in April 2024
Reviewed: 25 April 2024
Gregory
United StatesLack of electrical outlets at the sides of the bed in our room. I realize that it's a very old building in a very old city, but this is something in desperate need of an upgrade.
We only spent one night there, transitioning from Taormina area toward our flight out of Catania airport the next day. The Palace Catania staff were very accommodating though. We had a 6 am flight out the next morning, so the front desk prebooked us a taxi for very early the next morning, and they arranged to breakfast bags to be ready for us. Truly, and wonderful staff!
Stayed in April 2024
Reviewed: 20 April 2024
Anne
United StatesAir conditioning should go to lower temp Take away breakfast could have fruit and/or yogurt
Stayed in April 2024
Reviewed: 18 April 2024
Ramon
SpainAll ok
Location, room size and really clean.
Stayed in April 2024
Reviewed: 14 April 2024
Peter
BelgiumVery friendly reception, clean comfortable room. Very efficient valet service.
Stayed in April 2024
Reviewed: 9 April 2024
David
United KingdomNothing remotely negative.
A great luxury hotel where everything is top quality, including accommodation, food, service and staff. Spacious room, very comfortable bed, coffee facilities, bath - everything I look for. The location is on the City's main street just a minute's walk from the Cathedral. The rooftop restaurant /bar has unobstructed views of Mount Etna and is impeccably run by the welcoming Luca (aka Yuri Chechi). Both he and Rita on reception epitomise the values of the hotel - friendly, thoughtful and nothing is too much trouble. We had a 4-night stay and were sorry to leave. I have stayed in many hotels and almost never leave a review but this hotel was exceptional.
Stayed in April 2024
Reviewed: 8 April 2024
Nicola
United KingdomSmall point, staff were exceptional overall but service in bar on rooftop not so good. We waited a long time to be served, and servers were not overly friendly. Prices high on rooftop-drinks and food.
Fantastic welcome from staff, we were able to leave our case 24 hours ahead and it went very smoothly. We had an upgrade to a room with Etna view and balcony. It was gorgeous! Welcome flute of Prosecco in the rooftop bar too. Lovely facilities, fantastic breakfast.
Stayed in April 2024
Reviewed: 7 April 2024
Chris
United StatesVery nice, centrally located, clean room, great staff.
Stayed in April 2024
Reviewed: 3 April 2024
Nicholas
United StatesStaff were amazing. They went out of their way to ensure our stay was amazing. Location was great as well. Right in the heart of the cit center.
Stayed in April 2024
Reviewed: 1 April 2024
Alec
United KingdomNothing
On arriving we received a free upgrade to a deluxe room with city view an balcony,the reception team were always helpful an very pleasant as were all the staff we met at the hotel always saying hello an good morning or good afternoon the food was excellent an rooftop restaurant fantastic.The Palace hotel has prime position on the best street with the very best picture postcard views of the magnificent mount Etna and of any busy city views that include Cathedrals an piazza’s an garden squares you just step out of the hotel an turn right or left an join everybody else strolling up an down this great stretch of architecture everywhere you look With pattisseries an restaurants all around also the many different shops ,a really great city to visit.
Stayed in March 2024
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