they charge to use the pool

nice view from the balcony

Stayed in July 2024

PAYING 10EURO PER DAY, PER PERSON TO USE THE POOL, PLUS 4 EURO COMPULSORY PURCHASE OF A SWIM CAP WAS A BIT RIDICULOUS. Food staff at breakfast a little rude. Coffee not great. Quite dated. Would have been a fabulous hotel in its day. The beach volleyball court lights are on very late and did impact on the sunset.

Nice ocean view. Good free AC. Spacious room. View of sunset. Direct moon to water. Breakfast good. Receptions and manager staff helpful. Parking great and seemed safe. Safe to stay in. If I was alone I would feel okay. Retro vibe.

Stayed in August 2024

Very dated and run down

Location

Stayed in June 2024

Transport links to town almost non existent. No shuttle bus, buses didn’t come at time they should have on the timetable and taxis almost impossible to get.

Nice view

Stayed in April 2024

Breakfast, location, people.

Sea, interior, Dinner.

Stayed in September 2023

Needs some repairs , and the towels are probably more suited to a child.

Location

Stayed in August 2023

Standard of decor and maintenance

Views

Stayed in August 2023

No real aircon Poor beds Old rooms Bugs in rooms No lifts to some rooms Swimming pool dirty and closed

Location and views Staff

Stayed in July 2023

Mercur need to invest in their property. The property hasn't got 'character', it is just tired. Doors stick, plumbing is poor, bathroom fittings broken.

The staff try hard to make your stay comfortable.

Stayed in July 2023

Far from city. Had to pay for pool use

Very cold old hotel. Staff were lovely. Breakfast not bad

Stayed in July 2023

the staff

not much really, nice view of the balcony

Stayed in June 2023

It was ok decor pleasant, but tired. no tea or coffee making facilities in room. No local information in reception about buses etc. Bedroom door tight fit and needed to be slammed

Stayed in January 2023

Limited options near hotel and distance from the main downtown and port.

View of the ocean.

Stayed in November 2022

Not many food options. Breakfast is not hygienic due to no way of preserving food from 6:30am - 10:30am and mainly cake. Some of the staff members.were very rude and not many spoke English or Spanish which caused a lot of issues. There were hidden and ridiculous daily prices for the swimming pool (per person) plus mandatory swimming hats at 4€ each, hidden prices at the restaurant; including high service charge, charge for tap water, high cab rates and per person rates that didn't make sense, 10€ per person one way, meaning 40€ return for a short journey. Fortunately, we got a kind cab driver who gave us 10€ off for a return journey. The shower leaked into the hallway and bedroom. We mentioned this to the staff twice and they said they'd get the "technician" to come but no one did. Only one light worked in the bedroom. The wires were coming out of the lamps. I ordered a coffee one morning for breakfast and forgot to say "soya" milk, by the time I corrected the order, the coffee was made with dairy milk already.. The staff member, arched his back and made a sound of frustration that I can only describe as a toddlers' tantrum. I was in complete shock and would have taken this behaviour up with the manager had I not been so emotional due to such mistreatment during our stay at Sunbay Park Hotel. Also the language barrier didn't help! Furthermore, when asking for coffee during breakfast, staff treated my partner and I, as if we were stealing from them. Even though we're paying customers and breakfast was included in our stay. My Italian skills are very minimal but I tried as much as I could. I speak English and Spanish and used Google translate, however communicating with the staff was still very difficult. Overall customer service was zero and we are seeking compensation.

The view of the sea and the wine. Sandra the room service cleaner was great.

Stayed in August 2024

This is completely misrepresented on booking.com There was only 1 pool, not 2, and it was green with algae and not swimmable. They wanted to charge 10euro a person to use it and it was disgusting. They also say they have private beach access but when asked the staff said there is no beach access at all anywhere. Completely misrepresented and ruined our vacation. We ended up spending a lot of money to use the surrounding beach clubs (which were lovely) but could have paid for a cheaper spot in town and had access to restaurants. Overall a total waste and not worth anyone's money.

The view was nice

Stayed in September 2024

The rooms were a nightmare! The curtain fall nearly on the floor, elecricty didn’t work no lamps, no glasses for water No idea how they could give this hotel 4 stars as a member of the accor group , weare travelling a lot but this was really worse 5 minus points

Alleen onze server Alberto made our day!He gave us a good feeling

Stayed in July 2024

Surcharge for the pool Building in poor state of repair Staff disinterested Poor breakfast

Nothing

Stayed in June 2024

Dirty (bath had no plug, water from bath tap had debris in it , so had to run bath from shower head), bidet had residue on it, mouldy window frames, leak from shower on to floor, evening meal was foul, we didn’t eat it and went to a petrol station for snacks, pool was closed, but when opened wanted 10euros to use it?? Absolutely not a 4star hotel. Felt like we could have been in a third world country!

Architecture

Stayed in June 2024

Very old hotel that needs a make over. I didn't found a socket to plug my charger, I had to unplug the TV.

The coffee

Stayed in May 2024

Most of all this is not a hotel, it is more of a hostel. This is not an Accord quality hotel… more like a place that time forgot. No upgrades in over a decade… still old key locks, that don’t work properly… children’s twin beds shoved together, TV that barely works on small screens, looking more like computer monitors… tiled floors in rooms, damp smelling bathroom and it looks like a kindergarten children’s group was brought in to paint the trim and woodwork…

Not much… the staff were friendly, that’s about it

Stayed in June 2024

all good

view wonderful, room very clean, breakfast excellent, dinner excellent, happy hour at the bar excellent.

Stayed in April 2024

The property is outdated and in need of refurbishment. It’s not fit for purpose and should not be rented out as an hotel as this is very unfair to have to pay for this accommodation as an hotel.

Nothing

Stayed in May 2024

Very old facilities. Went for dinner at 21:30 where reception told us it was until 23:00, ando they only had 3 options at that time. All 5 chose to eat lasagna that was clearly heated up in the microwave since some came cold and very dry. At the end impossibility to charge the room and the check Came hand written on a cut piece of paper. 82€ for a very bad meal. So expressive and incredible to believe for a mercure hotel. Rooms besides clean are sooooo out of date. Very old, lots os squeaky noises from the ver structure and curtains although are blackouts let in a lot of light.

Property was clean and receptions girls were nice.

Stayed in May 2024

It was certainly not 4 star as rated by Booking.com. Would not have rated 1 star.

The view. However without a car the location was not good.

Stayed in May 2024