Viale Belfiore 58, Santa Maria Novella, 50144 Florence, Italy
#545 of 687 B&Bs and Inns in Florence
Guests' ChoiceBased on 59 B&B reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.1
Facilities
7.8
Staff
8.4
Value for money
7.9
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 14 September 2024
Valdass
LithuaniaOutside the window there are renovations, a train, rubbish bins, so it is very noisy at night. The TV didn't work ( although I didn't need it)
The apartment is clean, plenty of space, the bed is comfortable, the shower is ok.
Stayed in September 2024
Reviewed: 22 August 2024
Emin
TurkeyThere is a good coffee machine in the entrance hall and If you want to have a coffee it’s not free. The bath is not large enough but it’s ok ✅
Location, reasonable price, the owner is very helpful and interested in your coming and check in process. He/she gives you understandable instructions. Special thanks goes to him/her
Stayed in August 2024
Reviewed: 19 April 2024
Alexandrustoica90
RomaniaThe location is near the central station, clean and cozy, can't complain everything was in order.
Stayed in April 2024
Reviewed: 28 September 2023
Karen
United KingdomThe bathroom was quite small and some would find the toilet uncomfortable to use as the bidet was extremely close. Shower compact but ok although the shower head didn't fit the attachment so had to use it handheld. Directions for walking to the property were ok but would've been helpful to be told that the tram from outside the station would stop directly opposite the building.
Liked the location once we discovered the tram stop to the main centre was right opposite the property. Check in was easy, the lady was friendly and helpful. Room a good size, good air con and comfy beds. Tea and coffee facilities in the room. Fridge useful to have.
Stayed in September 2023
Reviewed: 24 September 2023
Daniel
United StatesUnfortunately, the location also was in a run down area so the streets were not lit very well and smelled bad. But that’s most of Florence anyway.
It was a 5-10min walk to the train station.
Stayed in September 2023
Reviewed: 20 September 2023
Jennifer
United KingdomIt was all lovely overall, but it could do with a lick of paint.
Spacious, very clean and comfortable bed. Convenient location, within walking distance from all landmarks. Great communication with the hosts. They sent all the information about how to get in and made it very easy and stress-free :)
Stayed in September 2023
Reviewed: 20 August 2023
Alima
United KingdomThe surrounding area is somewhat ugly. Also disliked the way payment was handled via an external payment link which was sent via WhatsApp as opposed to through this site. Also, bed sheets were dirty.
Location was not far from the main attractions of Florence. Shower water pressure was great. AC.
Stayed in August 2023
Reviewed: 18 August 2023
Vidarshani
Sri LankaWe had a comfortable stay here, the host provided us with information required.
Stayed in August 2023
Reviewed: 5 July 2023
Wanda
NetherlandsFantastic location! Good price. The Atencion of the check in was so easy and really fast answer. The room need some things to repair ( some renovation) but in general was good.
Stayed in June 2023
Reviewed: 12 May 2023
Alexis
AustraliaThere was a slight smell in the bathroom from the plumbing, soundproofing could be better. But overall these were minor things in what was a great place to stay.
Super friendly staff, room tidied daily, snacks available for free and restocked daily, very large room with balcony, extra pillows and blankets, a number of places to sit within the apartment, air conditioning, easy walk to train station, toiletries provided. We really loved our stay here! Thank you to the hosts Chiara and Domenico - you made our stay very comfortable.
Stayed in May 2023
Reviewed: 6 May 2023
Mutiara
IndonesiaExcellent hospitality
Stayed in May 2023
Reviewed: 20 March 2023
Ahmid
AlgeriaBathroom small
Clean and beautiful design room, only 8 min to train station, tram close to hotel
Stayed in March 2023
Reviewed: 24 October 2022
Cathy
Canadagreat location, it was a simple room that suited our needs.
Stayed in October 2022
Reviewed: 9 September 2022
Victoria
FranceGood location, comfy beds, spacious room and bathroom, everything you need is provided, the staff available and friendly!
Stayed in September 2022
Reviewed: 12 May 2022
Mark
NetherlandsA missing fridge, no free parking spaces. The shower head was at 1.50m and could not be adjusted. Some outlets were broken.
Quick answers on questions by WhatsApp, everything was set up for our arrival, dinner was booked in an excellent restaurant on our name. City center is at a long, but walkable distance, or just take the tram.
Stayed in May 2022
Reviewed: 27 September 2024
Zeina
NetherlandsIt has no parking so we had to park at the nearest underground parking and unfortunately someone broke into our car broke two windows and stole our bikes and all the stuff was left in the car, we had to stay extra night in Florence to fix the glass. Park somewhere safe and not in this underground parking ( no cameras, completely open to anyone)
Great room has everything we needed and extra fridge,, very clean very comfy and the location is very good walking distance to all attractions and away from the crowds,, we will stay here again ..highly recommended
Stayed in September 2024
Reviewed: 23 June 2024
Jp
Irelandn/a
Really good location in a quiet area . Tram right across the road 2 stops to train station and 3 stops to Unita [ centre ) walking distance to all attractons . Clean , comfortable accomadation . I cannot fault this plac :-)
Stayed in June 2024
Reviewed: 14 October 2023
Wendy
United KingdomWell this is a bit of a mixed one. I had my phone stolen in Viterbo so when we were on our way to this hotel I was unable to contadt the hotel or receive any messages - especially as I was driving. However when we contacted the owner on our arrival to find out how to check in he was rude and abrupt. We finally got into our rooms we found they were rather 'quirky'. My travelling companion had a room whereby the bathroom mirror would have been great for someone 6'5" or so and in my room not only was there a leak from the bidet, there was barely enough room for my 5'1" size to use the facilities comfortably without banging my knees on the bidet. The edge of the shower surround was grubby and the number of things plugged into one of the sockets looked like a fire hazard. I say this is a mixed one, because after my car was broken into right in front of the hotel, the owner messaged me details of a glass repair place and let us keep our luggage in their reception until we could sort out my car. He remained surly throughout although his wife was friendlier. Our two rooms seemed expensive for what they were and the 15 or so minute walk into the centre of the tourist area (albeit a dodgy walk at night) may have some redeeming features but all in all I'd say give this one a miss.
We left.
Stayed in October 2023
Reviewed: 10 October 2023
Praziouti
GreeceThe B&B is located on the 2nd floor of an old, which has been converted into five separate studios, each with its own bathroom and toilet. While the bed mattress, linens, and pillows were exceptionally comfortable, the facilities themselves appeared a bit dated. One issue we encountered was the noise from other tenants in the B&B. Unfortunately, the lack of soundproofing in the main corridor made us more aware of the comings and goings of fellow guests. For instance, on all three mornings of our stay, we were unintentionally roused from our sleep at 6 AM due to the early morning activities of other tenants. The sound of showers running and guests preparing for their day did disrupt our plans for a relaxed holiday. Additionally, the absence of carpeting in the main corridor made it challenging to escape the noise of other guests leaving the B&B. Their footsteps, along with the clatter of shoes and luggage, was a rather unwelcome early morning wake-up call, especially for those of us who were looking forward to a more peaceful start to our day. Furthermore, the advertisement had indicated the presence of a window nest or mosquito net in the room. However, regrettably, our room lacked such a feature. It was disappointing to encounter these discrepancies between the advertised amenities and the actual offerings during our stay.
Spotless cleanliness, Location-wise. It's just a leisurely 20-minute stroll away from the historical center of Florence. The comfort of the bed deserves special mention. We experienced quite good communication throughout our stay. The hosts were friendly, attentive, and always ready to provide helpful recommendations and assistance when needed except the noise issues.
Stayed in October 2023
Reviewed: 28 September 2023
Rafael
United KingdomFelt the room was made to look well on the pictures but not to be used, even something as simple as taking a shower or opening a bin was clunky. Staff cleaned the rooms every day which is great, but did so by opening all the windows and allowing mosquitoes into the room by the time we would be back, causing a very horrible sleeping situation. AC Is right next to the bed and under a window, you need to pick between ac on or curtains closed and even then you'll most likely get cold air blown in your face the whole night. Shower glass is too small leading you to spray water everywhere, there is no place to place your soap or shampo bottles aside from the floor.
Location is great, right in front of a coffee shop and tram giving you quick access into the city. Staff was kind and allowed us to check in our bags early.
Stayed in September 2023
Reviewed: 27 September 2023
Annette
Costa RicaNone
Everything
Stayed in September 2023
Reviewed: 22 September 2023
Dafydd
United KingdomCheck-in process wasn't as clear as I would have liked, but after phoning the hosts, all was resolved. City tax is payable in cash on departure.
Fantastic location next to the tram line from the airport into the city. Very comfortable beds. Mini-fridge also in room, along with tea and coffee making facilities. Property has a front gate to enter the apartment complex, then a dedicated door to the property, and then separate rooms that can be booked. The entrance hall within the property has great touches such as local maps and extra refreshments.
Stayed in September 2023
Reviewed: 25 June 2023
George
United StatesI stopped at the room only less than 5 minutes to drop luggage. How dare you charge me €25?! That is outrageous! This is extortion to customers. All hotels and apartments I stayed treat customers so friendly and let them deposit luggage without any problems. You are the only one such bad, the worst. You ruined my vacations mentally and physically. When I checked in the bed sheet was dirty with blood on. Lamps do not works at all due to no power outlets available. The AC temperature can not be changed. The widow curtain hook is off. The shower head can not be hung steadily. The coffee machine ate my money without coffee out. Additionally there are mosquitoes in room that caused us unsleeping well. A lot of problems! I have photos for all above problems. Based on above facts I hereby officially request my payment refunded! I am considering to take legal action depending on your responding. I will tell my ordeal on social media……
Stayed in June 2023
Reviewed: 19 September 2022
Laura
Australiathe location was great, close to the station and central florence to explore
Stayed in September 2022
Showing 1 – 25
Absecon, USA
Tallahassee, USA
Lucca, Italy
Kilkee, Ireland
Castelfiorentino, Italy
Lignano Sabbiadoro, Italy
Southport, Australia
Seoul, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content