Via dei Chiavari 20, Pantheon, 00186 Rome, Italy
#103 of 935 hotels in Rome
Guests' ChoiceBased on 1187 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
9.7
Facilities
8.9
Staff
9.6
Value for money
8.7
Free WiFi
5.0
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End of dialog contentReviewed: 16 June 2024
Attef
EgyptNothing
The location and staff. Especially Leonardo
Stayed in June 2024
Reviewed: 14 June 2024
Buchanan
United StatesThe bed was a little firm/hard for us - but it was such a nice room - everything was clean and the bedding was very nice. Also it was our first night after our long flight from the US, so we were very tired - the bed didn't matter much. The room is a little small - especially with big suitcases, but it was fine for us - especially since we're not in the room much except to sleep. The bathroom was very clean and plenty big - but more mirrors outside the bathroom would be nice.
The location was incredible - all of the staff were amazing and so helpful - the breakfast was so good and totally unexpected (we were thinking maybe some pastries and coffee, but there was so much more & it was soooo good!). The staff helped us get car transports which were so helpful. We wanted to rebook for our return from our cruise, but they were already booked up - we see why! Also - they have an elevator - and the two other hotels we stayed at nearby did not. We needed the exercise, but the elevator is definitely a plus for luggage! Thank you Smeraldo!!
Stayed in May 2024
Reviewed: 14 June 2024
Oliver
United KingdomLocation and staff were fantastic. The room was perfect for our family.
Stayed in June 2024
Reviewed: 12 June 2024
Kimberly
United StatesLoved the location. Staff. Cleanliness. Food
Stayed in June 2024
Reviewed: 12 June 2024
Margaret
AustraliaNothing.
Great location and helpful staff. Leonardo deserves a special mention for being welcoming and helpful. Room was small but very comfortable and clean with everything you needed. The rooftop bar was a lovely place for an evening drink.
Stayed in June 2024
Reviewed: 11 June 2024
Sabrina
AustraliaRoom was a little small, but expected in Rome.
Stunning property, amazing staff and great location. Breakfast was so lovely. There is a lift.
Stayed in June 2024
Reviewed: 10 June 2024
Peter
United StatesMy single room was small. Being a solo traveler I didn’t need much space, but even for 1 person, the room I had was small. I didn’t see the double room but it may be fine.
Best location. Walkable to any part of centro and trastevere within 15-20 minutes. A lot of food, drink and nightlife options within immediate vicinity.
Stayed in June 2024
Reviewed: 8 June 2024
Nicola
United KingdomCouldn’t think of anything we didn’t like .Was perfect for what we wanted .
Breakfast was very good .Staff very friendly.Location was perfect.
Stayed in June 2024
Reviewed: 6 June 2024
Julie
AustraliaRooms were very small. Much smaller than anticipated
Location Very clean Super friendly and helpful staff
Stayed in June 2024
Reviewed: 4 June 2024
Karen
New ZealandThe lift was small
Great location and staff. Great breakfast
Stayed in May 2024
Reviewed: 2 June 2024
William
United Statesno seats with comfortable backed seats.
staff
Stayed in June 2024
Reviewed: 1 June 2024
Marlene
AustraliaExcellent location walking distance to major attractions. Welcoming reception staff eager to assist and help.
Stayed in May 2024
Reviewed: 30 May 2024
Lester
United KingdomRoof top bar.
Stayed in May 2024
Reviewed: 28 May 2024
Jennifer
United KingdomNothing
Great location could walk everywhere. Friendly and helpful staff. Clean and comfortable rooms Good breakfast selection
Stayed in May 2024
Reviewed: 28 May 2024
Glabe
United StatesRoom was a little small.
Huge breakfast selection. Super yummy!
Stayed in May 2024
Reviewed: 28 May 2024
Pamela
United StatesThe Smeraldo is a surprisingly comfortable and quiet hotel in a very busy part of Rome. My overnight stay was perfect.
Stayed in May 2024
Reviewed: 27 May 2024
Rachel
United StatesRooms are a bit small but that is to be expected
Excellent location, friendly staff, adorable rooftop! Would stay here again, rooms are a bit small but that's expected in Italy.
Stayed in May 2024
Reviewed: 26 May 2024
Nicholas
AustraliaOur double room whilst comfortable could have been a bit larger
Breakfast was excellent great variety and very good coffee Location very convenient to many restaurants Also very safe
Stayed in May 2024
Reviewed: 24 May 2024
Josie
United KingdomNothing
All of it
Stayed in May 2024
Reviewed: 23 May 2024
Carol
United KingdomAll was great
Great location. We were upgraded to am amazing suite on arrival...Free of charge and so welcome. Will recommend this hotel to everyone. Lovely breakfast , super clean hotel
Stayed in April 2024
Reviewed: 22 May 2024
Ann
United StatesIt’s clean, well located to many sites and the staff are very friendly and helpful. The breakfast is very good too. There is a good selection of food.
Stayed in April 2024
Reviewed: 22 May 2024
Mihailo
SerbiaVery small room, air conditioning swithed to cooling and couldnt work as heating (it was relatively cold during my stay during night). Reception stuff very polite, they let me having online meeting after check-out.
Location
Stayed in April 2024
Reviewed: 20 May 2024
Raymond
United StatesNo complains
The hotel is newly remodeled with a very tasteful design. Th breakfast buffet was exceptional with a lot of options and the cappuccino was delightful. the staff was very accommodating and helpful with answering questions about the city, making arrangements and even loading suitcases into the taxi!
Stayed in May 2024
Reviewed: 20 May 2024
Janet
United StatesRoom was very small but was not in it much so it wouldn’t stop me from returning!
Service,cleanliness,staff,location was excellent!!!
Stayed in May 2024
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