Nothing

Great location, ample breakfast, plenty of choice. An earlier breakfast time is an option on request

Stayed in September 2024

Great location and friendly staff.

Stayed in August 2024

There wasn't warm food at breakfast, but toaster was available.

The hotel location, comfortable bed, room interior.

Stayed in September 2024

The steps accessing and exiting the building were a little bit difficult to traverse due to slight drop offs, which might lead to tripping. It would be helpful to have caution tape placed in front of them.

The property was location with proximity to all activities. The staff was polite and friendly. The rooms were clean and promptly tidied up each day for us.

Stayed in August 2024

Nothing to not like

Great location, comfortable rooms

Stayed in July 2024

Fantastic location, clean, delightful staff, delish breakfast

Stayed in August 2024

Great place, great breakfast, great location.

Stayed in August 2024

Basically nothing. Just that they left a note asking us not to hang up laundry . But hotel room usually has laundry line so it is so common for travellers to do laundry in the bathroom.

Good location Helpful staff . V spacious n nicely decorated room. V clean with air con . Breakfast variety is not much but good enough for us.quiet as other guests were the quiet type. But note that it is a small operation bnb like which mean no 24 hour reception only a few rooms in total .

Stayed in August 2024

Location. Family suite was exceptional, breakfast was very good

Stayed in August 2024

Nothing, everything was absolutely perfect!

The location and staff - fabulous!

Stayed in July 2024

Central location.

Stayed in July 2024

It was a bit confusing to figure out how to get into the hotel at first. The hotel is on the 2nd floor and a housekeeper helped buzz us in. There were also a lot of steps to get into your room. A key fab let you through the main door and metal gate. Then you got a key to let you into the main hotel door. And then you got another key for your own room. The multiple layers of security was nice but was a bit confusing at first.

The room was absolutely massive. We weren't quite sure what to expect but when we walked in we thought that they messed up and upgraded our room. The breakfast was amazing with lots of options. The location was very nice as well, about a 10 minute walk to the train station and maybe a 15 minute walk to all the other main tourist locations in Florence.

Stayed in July 2024

Clean and spacious room, good breakfast and friendly staff

Stayed in July 2024

The staff is sometimes rude, like they told us off for keeping our own beer in the fridge (even though we mostly kept baby food inside it, anyway it’s none of their business what we keep in the fridge in our room).

We had three rooms, two were basic double rooms but they were very different, one was nice and spacious and the other with not much space, the third one was a superior room and it was like in the pictures, very nice with a lot of space. The location is great and WiFi and ac work well. The rooms are also very clean.

Stayed in July 2024

I wish I had been able to identify the room I was booking via the website. I would have chosen a different room or another property.

The staff and the common areas were wonderful.

Stayed in June 2024

Location

Stayed in June 2024

Breakfast wasn't cheap but I think it's pretty standard these days.

So convenient, great location, and very nice accommodations. The staff was friendly and helpful

Stayed in June 2024

The place was super central, the staff was very friendly and the room with the frescoes was amazing! It has been an incredible journey.

Stayed in May 2024

Busy street, noisy on weekends

Excellent location, beautiful room, very nice breakfast

Stayed in May 2024

Not sure if there is AC inside the rooms.

Clean and not noisy, no problem getting in if coming back late.

Stayed in May 2024

Bathroom could use more towel bars or hooks

Clean, convenient, comfortable with friendly staff

Stayed in May 2024

Nothing I can think of.

This was an excellent place to stay in Firenze. In my mind, its strongest feature is its location. It is a 5 minute walk from the train station and the last stop of the tram from the airport, where you are likely to enter or leave Firenze, and a 5 to 10 minute walk to most of the tourist attractions in Firenze. For example, the Duomo is very nearby. My room, a single, was small but comfortable. The breakfast was excellent. The staff were friendly and helpful. Good restaurants are nearby.

Stayed in April 2024

The staff were very helpful and friendly. The room was pretty and the bed was ver comfortable. The bathroom was spacious and clean

Stayed in May 2024

Absolutely nothing. Very well run hotel.

All the staff are friendly, helpful and happy to help with anything. There is a lovely atmosphere when you walk into the reception area where you are always greeted with a lovely smile. The room we were in was traditional, clean and immaculate. Plenty of space in the room. Beds are very comfortable and slept really well. There was some street noise, but that is to be expected and it didn't disturb us. The bathroom is spacious and beautifully decorated. The breakfast was great, which set us up for the day ahead. We will definitely stay here again next time we visit Firenze. The photos are accurate.

Stayed in May 2024