Borgo degli Albizi 18, Duomo, 50122 Florence, Italy
#128 of 677 B&Bs and Inns in Florence
Guests' ChoiceBased on 155 B&B reviews
9.2Cleanliness
9.4
Comfort
9.3
Location
9.9
Facilities
9.1
Staff
9.8
Value for money
8.9
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 June 2024
Jennifer
United KingdomA gorgeous guest house with the most friendly staff. Donatella has a beautiful place with the most spectacular view of the Duomo from the terrace. A modern, immaculate accommodation with everything you need. A fridge stocked with drinks and goodies and even an espresso machine for your morning caffe gazing at the Duomo. Highly recommend this stay as it is completely central to the bustle of Florence, yet quiet at night for a peaceful stay. Residenza d’Epoca Visacci holds a special place in mine and my partner’s heart. Enjoy your stay here ♥️
Stayed in June 2024
Reviewed: 18 June 2024
Hayley
AustraliaIt was a bit difficult to find the apartments but the staff were great and came to help us quickly. It would be even better if there were clear instructions and photos of the building entrance.
Our apartment was in such a central location to get around Florence. Close to lots of bars and restaurants you'll have plenty of choices about where to eat. The staff were lovely and accommodating during our stay, offering help when needed and going above and beyond to make our stay special. There were lots of personal touches like local lollies on the towels, and snacks in the mini bar to try. The bed was memory foam and soft but very comfortable. We also loved the view from the top balcony. It was a beautiful place to go and have a drink in the sunshine.
Stayed in June 2024
Reviewed: 17 June 2024
Jan
Switzerland–
Recommend 10/10! First of all, the location is just perfect! The residence is literally in a historic building, a couple hundred meters away from the dome. We even had a spectacular view on the dome from our balcony. The rooms are quite big and very modern with a very nice bathroom (even rain shower heads). The high ceilings were a nice extra too. The staff lady was very friendly and helpful. Overall very good value for money – will come back!
Stayed in June 2024
Reviewed: 16 June 2024
Andre'
United StatesOur host couldn’t possibly have been more welcoming and patient with the questions during our stay. The room itself was wonderful with an incredible balcony view that we’ll never forget.
Stayed in June 2024
Reviewed: 6 June 2024
Nigel
AustraliaNothing.
Probably one of the best views in the world.
Stayed in June 2024
Reviewed: 5 June 2024
Kristen
United StatesIt was difficult to find upon arrival, but the staff was responsive and got us settled.
Great location, friendly staff, and terrace with a beautiful view.
Stayed in May 2024
Reviewed: 23 May 2024
Scott
United KingdomI can’t find anything to criticise. If I come back to Florence I will stay here
The view was outstanding, rooms nice and super clean, Donatella and the other staff were so welcoming and willing to offer advice.
Stayed in May 2024
Reviewed: 19 May 2024
Carl
SpainIf am being super picky, the breakfast wasn’t great and I had to ask for plates and knives but there was a great cafe down the street. Also. Could do with a towel rail in the room or bathroom to hang wet towels.
Historic building, with a lovely room and a view to die for. Donatella & Naomi were wonderful hosts and so welcoming and helpful.
Stayed in May 2024
Reviewed: 18 May 2024
Rhyan
United StatesOur A/C unit wasn’t working while we were there. We could use the fan feature but found ourselves getting hot in the night. We are used to cold rooms though so for those that don’t typically use A/C when they sleep, there would be no issues!
Donatella was a fantastic host and was so kind and helpful! The property was in a great location and we felt very safe.
Stayed in May 2024
Reviewed: 17 May 2024
John
United KingdomThere was a mistake in the booking for our requested forth night which had been confirmed by email. This resulted in a move to alternative apartment which was much more expensive .
Stayed in May 2024
Reviewed: 9 May 2024
Natalya
United StatesWonderful place, very friendly staff, cleaning service and views from terrace
Stayed in April 2024
Reviewed: 5 May 2024
Cameron
United StatesWhat a beautiful little hotel. My wife and I booked a stay for her birthday. Donatella and her staff went above and beyond to make sure we were comfortable and had everything we needed. She even surprised us one evening with a bottle of wine and a lovely rose for my wife. The location is superb - right in the heart of Florence and our terrace had a beautiful view of the Duomo. The room and property was kept impeccably clean and we always had fresh towels. Would definitely come back on another visit to Florence 10/10
Stayed in May 2024
Reviewed: 2 May 2024
Mandy
United KingdomDifficult to find
Central Location and close to attractions restaurants and shops
Stayed in April 2024
Reviewed: 30 April 2024
Simon
United KingdomPerfect location, amazing staff, would definitely recommend
Stayed in April 2024
Reviewed: 24 April 2024
Paul
United StatesWe love Donatella and Niomi, our new friends!
Stayed in April 2024
Reviewed: 22 April 2024
Timothy
United StatesWe loved everything!
Donatella and Naomi were very kind and helpful! They made our stay feel extra special. Our room with a balcony and a beautiful view of the Duomo was very clean and comfortable. The location was convenient to everything. I would definitely stay there again as well as recommend to others. I do not have one single bad thing to say about our stay.
Stayed in April 2024
Reviewed: 21 April 2024
Eva
AustraliaThe location of the hotel was excellent. You could walk everywhere. The room was big and nicely furnished. The bed was very comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Angela
United StatesThere was no onsite host/receptionist. All interactions were via text, and email. Thankfullly, it worked out OK. Not very comfortable, at first, especiallly, when the box that we were to get our key from also had other keys in it. confusing. There was a restaurant on the first floor and on one night it was a bit noisy, but this did not last past 1030 at night.
Room was spacious. Facility had a good elevator, wide stairs and a locking gate at the room levels. (there were also businesses in this building).
Stayed in March 2024
Reviewed: 10 April 2024
Brisa
United Arab EmiratesThe staff was great, they were very helpful and kind. They make you feel at home. The location is excellent.
Stayed in April 2024
Reviewed: 5 April 2024
Tan
GermanyLove the window view.
Stayed in April 2024
Reviewed: 19 March 2024
Briana
AustraliaOnly small issue was the tap in the shower was broken, which meant we couldn't get the temperature very hot and the water pressure was low.
My husband and stayed for our 5-year wedding anniversary, and Donatella and the team went above and beyond to make our stay extra special. Amazing hospitality and service from the moment we arrived. The room and bathroom were small but modern, the bed was very comfortable. The view is breathtaking; every morning we woke to the church bells and opened the curtains to see the Duomo amongst the rooftops. The location is excellent, less than a 5 minute stroll to the Duomo. Thank you for a beautiful stay!
Stayed in March 2024
Reviewed: 13 March 2024
Abigail
United KingdomIt was really difficult to find. We kept walking back and forth and walked into the wrong place first as there was no sign indicating the residence and I did not receive instructions to ring the buzzer. The wrong place we walked into told us to look for the name on the buzzer which is the only way we found it
It was very close to the center and was surprisingly really quiet! The ladies working at reception were really friendly and welcoming. Beautiful view as well. Also felt very safe and secure due to the locked gates and doors to get in
Stayed in March 2024
Reviewed: 28 December 2023
Fabricio
GermanySound proofing could be better, but it’s also tricky I’m such a historical building
The view, the service, the room set-up, the small details, the location
Stayed in December 2023
Reviewed: 14 November 2023
Robert
SpainTV wasn't smart, would have been nice to access YouTube etc, no Milk in the room, that would have been a nice addition.
Location was fantastic, staff were friendly and accommodating, room was very clean.
Stayed in November 2023
Längenfeld, Austria
Cortona, Italy
Puducherry, India
Berdorf, Luxembourg
Ähtäri, Finland
San Juan, Argentina
Sulina, Romania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content