Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
Politically sensitive comments
Promotional content
Illegal activities
Personal or sensitive information (e.g. emails, phone numbers or credit card info)
Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake content
Animal cruelty
Impersonation (e.g. if the writer is claiming to be someone else)
Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing
1 – 6
Reviewed: 2 August 2023
Polina
Ireland
2 reviews
9.0
Superb
• Leisure trip
• Family with young children
• Suite
• Stayed 9 nights
everything was great, i felt very safe yet there were no rigid rules to follow and it felt like i was in the comfort of my own home. The staff was very helpful too. Cant wait to go back.
Stayed in July 2023
Reviewed: 7 August 2023
Lukas
Czech Republic
10 reviews
1 helpful vote
5.0
Passable
• Leisure trip
• Family with young children
• Suite
• Stayed 7 nights
• Submitted via mobile
Room very small - on the pictures looks much bigger. Not well cleaned - dirty bathroom with hairs of previous guests, dirty dish with rests of old food on it. The street is quite loud, every evening you jave to listen drunk peiple crying under your windows till 1 AM. Aircon is blocked, you have to ask in the receptuon for temperature change - possible only during working hours. Parking extremely difficult. Only 5 places available for the while hotel, very small, difficult to get the car in and out without damage - for 15 EUR per night!
Friendly personal aleays ready to help.
Stayed in July 2023
Reviewed: 15 July 2023
Tatyana
Switzerland
5 reviews
3 helpful votes
6.0
“recommendation for the administration - the rules of evening silence.”
• Leisure trip
• Family with young children
• One-Bedroom Suite (4 Adults)
• Stayed 3 nights
• Submitted via mobile
The only thing I didn't like was that it was very noisy at night. when we were, a party was held on the floor below, noise, din. impossible to sleep.
convenient location, 3 minutes to the sea. Near small shops, coffee shop. the pool is clean. there is everything you need for living.
Stayed in July 2023
Reviewed: 8 August 2022
Michael
Finland
4 reviews
1 helpful vote
4.0
“Would not recommend”
• Leisure trip
• Couple
• Junior Suite (2 Adults)
• Stayed 5 nights
• Submitted via mobile
Walls are like paper. Very noisy place to try and sleep. There was some misunderstanding where security stormed the room during the night. Place is much smaller than in the pictures. No view like promised. Not even a seat on the balcony.
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
