Skip to main content
  1. Hotel reviews homepage
  2. Italy hotel reviews
  3. Tuscany hotel reviews
  4. Lucca hotel reviews
  5. Reviews of Hotel Palazzo Alexander

Reviews of Hotel Palazzo Alexander 4 stars

Via Santa Giustina 48, 55100 Lucca, Italy

#6 of 41 hotels in Lucca

Guests' Choice

Review score

Based on 417 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.7

  • Facilities

    8.9

  • Staff

    9.8

  • Value for money

    8.9

  • Free WiFi

    9.4

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 22 June 2024

    10
    Nice boutique hotel inside the wall in a lovely city
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Ed Sheeran concert in the city first night had 40,000 extra people in town! No cabs available anywhere.

    Quaint smaller boutique style hotel with a simply outstanding and accommodating staff. Great full breakfast every day!

    Stayed in June 2024

  • Reviewed: 21 June 2024

    10
    So charming! I would definitely stay there again.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was amazing and I loved the vibe of the place. The desk staff were wonderful and so welcoming. It was so lovely that we wished we had stayed longer.

    Stayed in May 2024

  • Reviewed: 19 June 2024

    9.0
    Charming comfortable friendly hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Very friendly hotel, everything was done with a smile! Comfortable, good shower, good location, quiet, lovely breakfast. Kettle in my room and they very kindly gave me a small jug of milk to take upstairs for my afternoon tea (there was a fridge in the room too). Easy access to the city walls for mornings walks.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    10
    Relax!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Unbelievably friendly staff. Mario was a real pleasure and helped in a couple of ways. His recommendation of Ristorante All’Olivo was a great tip in a fantastic city.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Not exactly cheap

    Perfect location, nice building and furniture, very helpful staff and owner exceptionally friendly

    Stayed in June 2024

  • Reviewed: 8 June 2024

    10
    Lovely place
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Magnificent residence, family run, great frienly service, very child friendly. Amazing location. Definitely reserve their parking if driving. At least 3 nights i would recommend.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Excellent service and very comfortable accommodation
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 2 nights

    To stay longer

    Historic hotel with great glimpses of many ages ago

    Stayed in May 2024

  • Reviewed: 2 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Exceptional hotel and service! Highly recommend!

    Stayed in June 2024

  • Reviewed: 30 May 2024

    10
    Great stay, highly recommend
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great :)

    One of the best stays in Italy thanks to wonderful team of staff. You really feel welcomed in the hotel. Beautiful room. Great location and very nice place for breakfast/coffee.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    10
    Excellent hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The smart TV could not connect to the wifi

    Super service, very kind Great room

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel, friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, room cleaned and they take care of their guests with whatever need arises

    Great staff!

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Perfection with our Puccini
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    It was all good except one small weirdness. The rooms don’t have numbers but names of operas. No one pointed that out so it was a comedy of errors trying to get our key back at night when we returned from dinner from the night manager who didn’t speak English.

    What’s not to like about an elegant small hotel such as this in the heart of Lucca. On check in we got a great briefing of what to do in town and took the manager’s advice and attended the Puccini and Verde opera in a 1600 era cathedral. A high point. We also walked along the medieval walls of the town. The hotel was great. Breakfast was yummy, with pancakes and eggs and all of the continental goodies. We did book one room for each of us. Two tall people in these small European rooms wears thin on long trips (snoring included). So that made this stay pricey for us.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    A beautiful hotel in an excellent location with very friendly and helpful staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower and bathroom could have been bigger and the lights for bathroom hard to access inside bathroom especially of a night.

    Excellent location. Very friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Great value for money hotel in a good location.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great welcome, good location. Very comfortable bed - bathroom good. Nice breakfasts

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Old world charm with exceptional service and a can do attitude.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We loved its old world charm along with its total can do attitude. From the ease of arriving to a smiling, welcoming face and the feeling of a warm embrace whilst our car was taken away. We were helped with our baggage into the hotel and up to our wonderful spacious room. Nothing was too much trouble. We had great recommendations for dinner. The breakfast and service was exceptional.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Character place with great staff
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    We liked the location as it is near to car parking outside the walls and is in a quiet part of the walled town. Although that means you are slightly further away from the main sights the distances are short. The hotel has lots of character although some of the fixtures look a little tired. We had a suite on the top floor which was very spacious. The bathroom was well equipped but there was no shower ( either separate or over the bath). There was a reasonable choice for breakfast with eggs freshly cooked. The staff were very welcoming, friendly and helpful which made it a delightful place to stay.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Lovely hotel, great staff, fantastic breakfast!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room a bit on the small side.

    Very friendly staff. Fantastic breakfast - cooked eggs and bacon. usb connection in rooms for phone charging.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Beautiful hotel but thin walls
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The neighbors could be heard very clearly. I mean we really heard everything, we heard when they walked in their room, when they coughed, flushed the toilet, their conversations, everything! Luckily, we had earplugs with us, otherwise we wouldn't have been able to sleep. Rooms were connected by a door in between and most likely therefore it was so noisy.

    The room and the hotel was just like pictured, very beautiful! Staff were friendly and the location of the hotel was great, walking distance to everything.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Staff were very friendly and helpful. Very welcoming hotel. Beautiful room with excellent decoration. Location perfect. No complaints. Would book again

    Stayed in April 2024

  • Reviewed: 3 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Cozy and comfortable Extremely friendly staff Lovely breakfast included

    Stayed in May 2024

  • Reviewed: 17 April 2024

    10
    Beautiful hotel in Lucca
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Absolutely beautiful traditional Italian hotel. Very clean, excellent breakfast and the staff were lovely. Roberto in particular was so friendly and attentive. The hotel is in a great location and very close to the central streets and piazzas in Lucca. We'd definitely stay here again.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    there is a very dangerous step, totaly not in standart, at the entrance to the hotel. My wife fell and hurt her hand.

    everything

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Perfect place for visiting Lucca
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    We thoroughly enjoyed Mario's and his team's hospitality. We have been coming to Lucca for years and feel this place is home from home. Thank you. Highly recommended.

    Stayed in March 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties:

gogless