Very good location. The hotel has a restaurant with a beautiful view.

Stayed in April 2024

I had booked a room with a view of the Grand Canal but was given a room with a small side canal with obstructed or no view. There is no lift available and I was having some trouble with climbing a lot of steps. The Gentleman at checkin noticed my issue and suggested a room on a lower level than we had booked to better accommodate us. The room we were given did not appear to be the same size,decor and obvious view we had hoped for. Also the cost of the room was the same price as the room I had booked and paid for. I feel short changed after thinking about it afterwards. However our dinner was wonderful and staff were very helpful.

A very delightful hotel and staff. A reasonable walk to the cities main attraction's, dining and shopping.

Stayed in April 2024

First bedroom was terrible. Main hotel does not have a lift. Stairs are hard going.

Good location. Beautiful old building on the Grand Canal. You need a room in the main hotel, our first room was in the annex. It was not worth the money we had paid. Complained and we were moved to a better room. All staff were very helpful apart from one. Evenings were made amazing by Andrea who runs the bar at night. If you’re lucky he will seat you on the balcony (there are only two, seating just two people) he’s very entertaining and lovely man. The female reception staff are so helpful. Also you can arrive at the hotel by water taxi. It’s very special.

Stayed in April 2024

Not the best comfort

Great location, great ambiance

Stayed in April 2024

Nothing

Our room was large, charming in an oldy worldly kind of way. We were overlooking the grand canal which was fabulous. The location was wonderful,only moments from the Academia Bridge and a short stroll to St Marks Square. We didn't eat breakfast in the hotel so can't comment on that. Staff were friendly and helpful. When we checked into our room the history of the hotel was explained to us.

Stayed in March 2024

Too far out, about 15 min from St Marks Sq. Hardly on the canal, the restaurant isn’t really on a terrace there is a small balcony for 2 to have a drink, not more. The room was extremely basic, nothing like the rest of the hotel

Staff were super friendly and helpful. Hotel is older style and white special for that

Stayed in April 2024

There had a wedding at the hotel and we could go up to have any meals and we could not use any of the rooms upstairs . Our bedroom was right under the wedding room and the noise was very loud

Great location and the dining room looks amazing

Stayed in March 2024

The newer part had a common area that needed a little more effort. The light needs a dimmer and the art on the walls needs to be properly arranged and the old nails taken down. But it was still a nice extra place to sit and read/look out the window.

It was amazing to stay in such a beautiful and historic palace!

Stayed in March 2024

History of the hotel, room, location, restaurant and very friendly staff

Stayed in March 2024

It was all lovely

Very stylish accommodation in a quiet location

Stayed in March 2024

Water pressure in the shower was a little wonky, but that's a frequent occurance in Venice. At the same time this wasn't bad to a point where it was difficult showering or getting clean, so it was not a big issue and certainly won't stop me from visiting again!

Friendly and helpful staff - personal, knowledgeable, and very welcoming. Perfect location for exploring Venice and the San Marco island by the Accademia. Beautiful and atmospheric hotel. Clean and surprisingly spacious room Bed was long! Much appreciated as a tall person in particular!

Stayed in March 2024

Bed was like rock No extra pillows

Size of suite Location

Stayed in March 2024

The description from Booking.com of the room reserved was for a bigger Deluxe room with a balcony. The room we had was very small with not balcony.

Whilst the Deluxe room which we had booked was much smaller than the Booking.com description, we were very happy with the building, décor and particularly the very helpful and friendly staff.

Stayed in March 2024

No a/c in the room . We could not turn the heating off ! We paid extra for a canal view room . This was not what we got .

The balcony in the restaurant that ivernlooked the grand canal - the waiter brought us prosecco and nibbles - it was phenomenal.

Stayed in March 2024

The facilities were not so good as in the shower didn’t work. But that’s old fashioned Venetian plumbing for you.

The location was spectacular and the atmosphere of the hotel was beautiful. It was quiet yet central but hidden away from the crowds.

Stayed in February 2024

Slightly strange bathroom arrangement. I could see my roommate on the loo or in the shower while sitting at the dressing table.

Stunning public rooms. Where we ate breakfast was exceptional. Lovely selection of food too. The staff were all delightful and very helpful.

Stayed in February 2024

A little bit noisy, because of trafic on Grande Canal.

Location with view to Grande Canall.

Stayed in February 2024

No complaints really, though there was some kind of filming and/or other event happening on our last day and it would have been interesting to know what was going on - it didn't disrupt our stay in any way though.

Location perfect for us - central but quiet, great views, near many attractions without being too close to anywhere crowded or noisy. We booked at the price point of room allocation upon arrival and we were totally satisfied with our experience. The staff were welcoming, friendly, and knowledgable. The common areas such as the lounge, bar, restaurant, breakfast room etc. were a significant part of what attracted me to this hotel, and these were just as I expected or even better. Highly recommend both the hotel breakfast, as well as the restaurant and bar in the evening.

Stayed in February 2024

bed

Stayed in February 2024

The directions to the hotel can be improved from the nearest ferry terminal like introducing more boards or signs as there was only one which I was able to notice. Initially, my wife was worried while following me in the chilly and foggy evening where no was there after taking right from the square.

The breakfast was fantastic. I really like the old style concept of this hotel considering it was built on an old building. It feels like you are having a royal breakfast in the morning. The rooms and hallways are being furnished to support the theme. Overall stay was comfortable. Location was good for us: near to ferry terminal, local market and key monuments. Every key place was at walkable distance or accessible through waterbus.

Stayed in February 2024

Beautiful view , great location, beautiful building , helpful staff

Stayed in February 2024

It can be challenging to find at 1st but so was everything else in Venice. This got easier towards the end of our stay.

The staff were very friendly and helpful. There where a few minor inconveniences on arrival but they were willing and able to fix the issues quickly with a room change and assistance to get coffee machine working. We really appreciate how much they cared about us having the best experience on our visit

Stayed in February 2024

Water pressure not stable.

Great location. Beautiful interior, comfortable bed. Helpful staff.

Stayed in February 2024

The public space is quite palace, worth to have a breakfast or dinner there. The staff is professional. The only problem is I feel strange about the room floor.

Stayed in February 2024

No view of canal from our room. Bathroom small and had an unpleasant smell. Construction workers noisey early in the morning.

Location was good. Had a very large main bedroom.

Stayed in January 2024