3 flights of stairs, no elevator

Location on the Grand Canal. Antique furniture and tapestries in the room, 400 years old.

Stayed in October 2024

Our aircon didn’t work but it was fixed.

The restaurant and bar (balcony drinks) were wonderful.

Stayed in October 2024

Bed was uncomfortable and there was a very distinct sewer smell in our room for the entire length of our stay

Breakfast was delicious, all staff were very friendly and helpful

Stayed in November 2024

There was no Bath Robe in our room and when I asked for bathrobe they told me that I have to pay an extra of 35 Euro per bath robe so they asked for an additional of 70 Euro for the bathrobe's and told us that it was not included in our room charge. This is the first time that I heard something like this!! Than when I checked my Booking there was the bathrobe included in the room price. So this is something that I didnt like at all...

The Location and the room were nice, We stayed at a junior executive suite which looked over the Grand Canal and it was really nice.

Stayed in November 2024

For older people difficult to go with stairs to 2 floor,were dining rooms.No lift… Can be better selection for breakfast.

Was very nice staying!Possible to catch with water taxi,direct exit to hotel reception.Big rooms,very clean,good mini bar for drinks! Direct view to canale Grande.

Stayed in October 2024

Breakfast can be with more selection!

Was very comfortable staying!Old interior,antique furniture,direct on canal grande!Big rooms,very clean.Friendly staff!Animal friendly And direct exit for water taxi

Stayed in October 2024

Layout of hotel not explained. Foyer gets crowded with 4 people inside.

Location, view and decor

Stayed in September 2024

Stairs were steep and not a solid rail to hold on main staircase or up to the breakfast room.

Room was fantastic, spacious, comfortable bed, quiet, great amenities e.g. fridge, tea and coffee, hairdryer, view of the canal.

Stayed in September 2024

The entrance. Difficult to see from the entry area where the hotel is.

Breakfast was nutritious and varied. Coffee was great and all served in a welcoming manner. Reception was supportive, accommodating and informative. All that one could wish for. The upstairs bookroom evoked a sense of the history of the building.

Stayed in September 2024

No air conditioning, we were on an upper floor and it was very warm in the room. The staff did provide a fan. The front desk staff told us the air conditioning was turned off for the season.

Location

Stayed in October 2024

Room was a little bit underwhelming, and charging extra (per night, not a one off) for a metal bed for an infant seems a bit cheap for such a grand hotel.

Amazing location, beautiful building.

Stayed in September 2024

For me it wasn’t a problem but the palace is old and some rooms like suites are up and there’s no elevator. For the luggage no problem since the staff manage it but if you don’t like steps it might be a bother.

The palace is sumptuous, the suites well furnished and clean. Staff is friendly and helpful. Location is great too.

Stayed in September 2024

Stairs

It’s location.. the staff were exceptional

Stayed in September 2024

All the stairs to room . No elevator so beware if you have bad knees.

The view from the bar area of the grand canal was fantastic.

Stayed in September 2024

No elevators may be an issue for people who don't like to climb stairs

Beautiful and grand historic building right on the Grand Canal with views of the Basilica from the dining room balcony.

Stayed in September 2024

this remains a blank space as everything was perfect.

Breakfast perfectly presented and served in a magnificent room. Same goes for the hotel restaurant that, with only five tables in an historical room overlooking Canal Grande, gave us one amazing experience in quality of food and service. Worth the trip!

Stayed in September 2024

Hard to find the entrance after being dropped off at taxi stops. Had to carry luggage over numerous bridges to get to hotel.

Charming building. Excellent desk staff

Stayed in August 2024

no courtesy water in the room

Stunning old palace in front of the Grand Canal. Very old though very authentic room. Wonderful balcony and dining room, friendly staff. Not for those who understand luxury as perfection but for those who can apreciate the charm of an old palazzo

Stayed in September 2024

Nothing it was all a great experience for our first visit

Loads of character and quite beautiful 😍

Stayed in September 2024

Shower door opening was ridiculously small and uncomfortable

Helpful staff, good location, comfortable room

Stayed in September 2024

I can’t think of anything

Very good

Stayed in September 2024

The air conditioning was limited but understandable within the older building of Venice. The main room was comfortable for sleeping but the living spaces only had fans which helped but couldn't keep up with the hot humid days.

It was like stepping back in time from the moment you enter through a drawbridge entry when arriving by water taxi. This gorgeous 600 year Venice Palace was well maintained with a few modern amenities. Don't look for a lift here, the amazing porters help with your luggage up the many flights of stairs to your period inspired rooms with updated bathrooms and WiFi. The staff was very friendly and helpful with all my questions and even helped me find my way when I was lost in the confusing streets of Venice.

Stayed in September 2024

Terrible Coffee

Location View Room Design Architecture

Stayed in August 2024

shower not working properly, unable to change from hand shower to main shower

Stayed in September 2024