Nothing

I loved staying here - everything about it. The ambiance, the art and decor, the location on the river, the pool, the spa, the food. I loved the entire complex. It's such a relaxing place. The restaurant and bar were fantastic, and their negrois were especially good.

Stayed in September 2024

I didn't dislike a thing.

Everything! But the view of the river was stunning.

Stayed in September 2024

Great service, amazing staff, nice rooms, possibility to reserve the spa area to yourself, nice pool area. It's a really nice hotel that I can recommend

I was a bit disappointed in the shuttle service. It only goes 6 times a day, at times that weren't convenient for us plus it only drops you off a 25 min walk away from the city center. At that drop off location are also good and cheap parking spaces that are even for free on Sundays. That's why I have to deduct one star, but the hotel is still great!

Stayed in September 2024

The air conditioning couldn’t cope with the heatwave in one of our rooms. The staff provided a fan which helped a bit.

Wonderful staff, beautiful hotel and location. Relaxing spot away from the centre of Florence and regular shuttle buses into centre.

Stayed in August 2024

The fact that it looked remote and the peace that surrounds you is unique makes it a truly special place.

The entire location is special. It’s situated on the hills of Florence with a view of the Arno River. It’s the oldest and only remaining mill, and it’s very charming.

Stayed in August 2024

Not much to complain about here really .

We had a wonderful stay at the Hotel Mulino di Firenze. Set by the river with beautiful views, the rooms are beautiful with everything you need. We had a jacuzzi bath with a lovely view of the river. The terrace restaurant is lovely with delicious food and great service. The staff are amazing ! Andrea and Walter in particular. We stayed with our two small dogs who we welcomed very well. They also have a very helpful guy (unfortunately we don't remember his name ) who comes to the garage where you park your car and carries your luggage for you to and from your room. That was such a nice touch ! The lady who dies the massages at the hotel is very good and very sweet, ensuring a lovely experience. After we left the hotel ( a few days later ) we realised we had left our passports and credit cards with a sizeable amount of cash in the room. We phoned the hotel , they looked in the room, as it had not been handed in and found everything . They handled everything very professionally and the communication was brilliant. They kept it all safe until we drove back and collected everything a couple of days later. We highly recommend this great hotel .

Stayed in July 2024

Amazing staff, beautiful facilities. Looking forward to a return in the future!

Stayed in July 2024

Whilst we loved the experience, it would perhaps benefit from - a) poolside drinks and snacks b) more regular trips to and from Florence, to a more cental location (the 20 minute walk from the shuttle drop off was a lot in the heat) c) some of the rooms, particularly upstairs, the air conditioning was not sufficient

Lovely hotel, with friendly very engaged staff. The feel was very true to Tuscan Italy, the food in the restaurant was excellent, and the wines too. We loved relaxing by the pool too, which was a nice relief from the heat of central Florence, which was only 15 minutes away.

Stayed in July 2024

All was perfect for us

I asked for a quiet room and we got one. Just so easy to nip into Florence and yet have a peaceful week, away from the city, and down time at the pool . Located right by the Arno makes this a very special place. The sound of running water is so relaxing. Delicious food.

Stayed in June 2024

Bed was hard Air conditioner not cool enough

Ambiance, close to city,

Stayed in July 2024

The breakfast seemed average.

Being away from the busy city and relaxing with views.

Stayed in July 2024

Shuttle service drop should be more towards the city centre

Hotel was not in the busy city centre

Stayed in July 2024

It’s a little oasis outside of the hustle and bustle of the city. There is a shuttle bus too meaning you can go and explore the city too.

Stayed in July 2024

Phone in the room wasn't working so had to use my mobile to call for room service / other services.

Beautiful hotel, I had a river-view room with two large windows which was lovely and very comfortable. The breakfast was good, I chose to have it served in the room and the service was great.

Stayed in June 2024

There was obviously a loose manhole cover on the road alongside the hotel which made a huge regular noise every time a vehicle went over it. We got used to it but could've done without it! The hotel couldn't be blamed for this but it did initially impact our sleep.

The hotel was very authentically Tuscan & had a lovely pool with plenty of sunbeds. We chose the location as it was outside of Florence but only a 15 minute drive away. Staff were friendly & attentive and helped with any questions we had. Food was very good, plenty of choice at breakfast and a great taster menu for dinner in the evening. Room very clean & bed extremely comfortable.

Stayed in June 2024

The location was perfect! After spending 4 days in Rome, we were ready for some peace and quite. We got it at the Mulino Hotel

Stayed in June 2024

Breakfast was good, rooms comfortable

Stayed in June 2024

The food at the resturant is very expensive and not great. I had a Ceaser salad that was almost inedible.

Very friendly staff and luxurious interiors. My partner and i love this hotel! Especially the spa!

Stayed in May 2024

Nothing - it couldn't have been any better.

Incredible hotel in a beautiful location. Out of the hustle and bustle of the centre next to the tranquility of the river. It was lovely watching the wildlife along the river whilst drinking a coffee at breakfast. The hotel itself has so much history and character and the staff keep it so clean. The staff are fantastic, very welcoming and knowledgeable. Our taxi driver told us the hotel was 'famous' amongst colleagues as it's so well spoken of by all who stay there.

Stayed in May 2024

Very nice hotel made in old water mill , super service and nice rooms. Very good restaurant with suberb service.

Stayed in April 2024

notting

Restaurant , bar

Stayed in April 2024

The shuttle into town didn’t really drop you anywhere near the tourist attractions. It was about a 1.5 mile or 35 min walk. Very tiring for kids & at the end of the day.

Lovely hotel in a gorgeous spot. Very well staffed & good food. Staff tried hard to make the stay special.

Stayed in April 2024

The staff is amazing, the rooms are clean and comfortable, breakfast, restaurant, and bar are exceptional, highly recommend staying in this hotel, we'll definitely come back!

Stayed in April 2024

Poor communication around restaurant closure / reservation change

Pretty river setting, comfortable room, free e-charge parking

Stayed in September 2023