Via Ghibellina 87, Santa Croce, 50122 Florence, Italy
#28 of 378 hotels in Florence
Guests' ChoiceBased on 118 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.4
Facilities
9.0
Staff
9.7
Value for money
8.5
Free WiFi
8.9
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End of dialog contentReviewed: 24 June 2024
Stuart
United KingdomWe paid 1000 euros per night and had were asked to pay a supplement for certain breakfast items
Great staff , a balcony room, clean and comfortable
Stayed in June 2024
Reviewed: 13 May 2024
Abdullah
Saudi ArabiaNothing really.
The warmth of their hospitality.
Stayed in May 2024
Reviewed: 9 May 2024
Robert
United StatesThe staff
Stayed in May 2024
Reviewed: 21 April 2024
Michael
United KingdomNothing
The service
Stayed in April 2024
Reviewed: 27 March 2024
Nicos
GreeceAverage breakfast for a 5 star hotel. Good service; breakfast served until 11.00 which is an advantage
Stayed in March 2024
Reviewed: 25 March 2024
Bengt
Swedenreception
Stayed in February 2024
Reviewed: 13 March 2024
Rodrigo
United KingdomThe staff was very kind. Overall, we had a very nice time. I recommend this hotel.
Stayed in December 2023
Reviewed: 13 January 2024
Julie
AustraliaThe pillows.
Excellent buffet breakfast in a beautiful room. Service by Elena was 10/10. Service was exceptional overall. Special mention also to Danisa who checked us in and looked after us during our stay. Nothing was too much trouble.
Stayed in January 2024
Reviewed: 13 January 2024
Margaret
United StatesLocation was off the track for a winter vacation.. couldn’t really venture far at night
Very interesting and well appointed…wonderful staff
Stayed in January 2024
Reviewed: 1 January 2024
Sean
United KingdomNot much at all really. As I said, we had an issue with the room but the staff resolved this quickly and even put us into a larger room. Fantastic service.
Location was excellent. Staff were very friendly. We had a minor issue with our room but the staff were absolutely fantastic and changed us to a larger room, free off charge. Beautiful dining area. The decor all round was very good indeed.
Stayed in November 2023
Reviewed: 27 December 2023
Anil
IndiaNothing
Location, staff, public areas room
Stayed in November 2023
Reviewed: 25 December 2023
Jassem
KuwaitAmazing property and location, very clean, but the staff who made it great, all of them were helpful and friendly.
Stayed in December 2023
Reviewed: 13 December 2023
Armato
United StatesI’d say a little further away from the center than I would like but I am being nit picky. Florence isn’t very big. This is ~ a 12 minute walk to the Duomo.
Grand and historic property very unique. The main sitting area/music room and breakfast rooms were very beautiful.
Stayed in December 2023
Reviewed: 29 November 2023
Kevork
United StatesAbsolutely beautiful hotel with great staff. All staff members ensured we had a wonderful stay, starting from the concierge who is always present (morning and night) at the entrance of the hotel to the reception desk and restaurant staff members. We received a free upgrade for our 2 night stay and the room was gorgeous. Breakfast was delicious and when asked to buy their own baked cookies, they offered the recipe to make some at home! We received multiple personal notes from hotel manager along with complementary goodies throughout the stay. Very friendly and professional staff. The hotel is walking distance to all the major attractions within Florence city center.
Stayed in November 2023
Reviewed: 3 November 2023
Marina
United Arab EmiratesNothing
Building and room beautiful. Staff extremely friendly and helpful . Overall 10
Stayed in October 2023
Reviewed: 23 October 2023
Lina
Saudi ArabiaToo expensive
Location was very good. A very short walk to the city center Staff went above and beyond to help us and make our trip as memorable as possible.
Stayed in October 2023
Reviewed: 10 October 2023
Jeff
United StatesTruly excellent in all respects
Stayed in October 2023
Reviewed: 24 September 2023
Pradeep
IndiaNone
Clean
Stayed in September 2023
Reviewed: 9 September 2023
Danièle
SwitzerlandIntimate and cosy place, boutique style hotel
Stayed in September 2023
Reviewed: 26 July 2023
Aly
United StatesAir conditioning blows right into face of sleeping guests and mattresses on king bed could be better
Great atmosphere
Stayed in July 2023
Reviewed: 22 July 2023
Kylie
United StatesNothing we did not like!
Perfectly situated to walk everywhere. Very clean & inviting. The staff were very friendly & helpful with everything we needed. We loved our stay and would recommend this place highly to all.
Stayed in July 2023
Reviewed: 21 May 2023
Denise
United Statesbeautiful old Palazzo with refined decoration, spacious room, beautiful view of Santa Croce, peaceful
Stayed in May 2023
Reviewed: 13 May 2023
Nick
United Statesstaff were fabulous. Julia in the bar was wonderful. Concierge great too.
Stayed in May 2023
Reviewed: 13 May 2023
John
United KingdomThere was no outside space, or if there was it wasn’t disclosed.
The property was a 17th century building that has been restored to an excellent standard and continues to be well maintained.
Stayed in May 2023
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