Castello 4423, Castello, 30122 Venice, Italy
#167 of 299 hotels in Venice
Guests' ChoiceBased on 599 hotel reviews
8.4Cleanliness
8.6
Comfort
8.4
Location
9.6
Facilities
8.1
Staff
9.5
Value for money
8.4
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Marie
IrelandNothing
Location was fantastic and the staff so helpful. Great breakfast and would definitely recommend.
Stayed in May 2024
Reviewed: 26 May 2024
Virginia
NetherlandsIt is an old building it could be renovated
The location, the staff and the breakfast service great. Our dog was very well treated and this is one of the most important things for us
Stayed in May 2024
Reviewed: 25 May 2024
Leonardo
BrazilIn Venice there is a law that regulates the air conditioner. Which was off all the time. Forcing us to sleep with the windows open. The outside noises and bugs sometimes bothered us. The hotel provided bug repellents.
The room was big. Great shower pressure. The breakfast was great. Katia was very helpful and made sure we had everything
Stayed in May 2024
Reviewed: 21 May 2024
Mariann
HungaryBreakfast was very nice.
Stayed in May 2024
Reviewed: 15 May 2024
Kim
United KingdomReally welcoming and great location. Excellent breakfast and clean rooms.
Stayed in May 2024
Reviewed: 6 May 2024
Dianne
United StatesNo elevator.
Breakfast was wonderful and the entire staff was great and very helpful!
Stayed in April 2024
Reviewed: 2 May 2024
Gert
Singaporebedroom and bathroom looked tired and could do with a spruce up
breakfast was excellent - so was the location
Stayed in April 2024
Reviewed: 30 April 2024
Valentin
Francebreakfast staff
location bed
Stayed in April 2024
Reviewed: 29 April 2024
Kadir
NetherlandsNo elevators
Good breakfast, good location.
Stayed in April 2024
Reviewed: 26 April 2024
Maksims
Germanyinterior is outdated
amazing location, 3 minutes from San Marco square. Friendly staff. Breakfast can have more variety, but still very good.
Stayed in April 2024
Reviewed: 25 April 2024
Adrian
IrelandWe were travel with small girl and we miss a table the place in the room that we could do some painting - drawing.
Perfect localization with close distance to main touristic locations. Personel very nice and helpful. Clean and tidy rooms every day.
Stayed in April 2024
Reviewed: 15 April 2024
Dominik
PolandN/A
Very good location. Nice room, decent breakfast.
Stayed in March 2024
Reviewed: 12 April 2024
Sinda
FranceBreakfast is not good
comfy beds and a clean room
Stayed in April 2024
Reviewed: 8 April 2024
Mariia
UkraineI definitely should have taken more things for bathing, because there's no (or I just didn't notice) options of renting slippers or a bathrobe. Shampoo and shower gel are provided, but there wasn't much of them. I am not sure, if a conditioner worked, there wasn't a remote control for it.
It has a great location, so I didn't have to take public transport to go sightseeing. Breakfasts were tasty and the staff was really nice. The room was clean.
Stayed in April 2024
Reviewed: 4 April 2024
Wei
GermanyWhat I am writing here is probably a common problem with all hotels in Venice not just this one. Because the buildings here are relatively ancient, the soundproofing of the room was not very good and the sound of the guests next room slamming the door on their way in and out would disturb me. But like I said, this problem is probably the same with all hotels here.
The location is superb, few minutes walk and you are in the city center, it's very close to St Marco Plaza. The staff is super nice, both from reception and from the restaurant, I would definitely recommend my friends to choose this hotel when they ask for my opinion.
Stayed in March 2024
Reviewed: 3 April 2024
Marek
NorwayWe have expected one double bed and two single beds, and we have got one bunk bed instead of individual beds.
Location was great, staff very kind and good breakfast.
Stayed in March 2024
Reviewed: 17 March 2024
Dale
United StatesThe hotel put us on the fourth floor though we are in our seventies and there were many stairs, no elevator.
We liked the location and the hotel’s neatness; it was economical and has a well-kept appearance. Breakfast was included and enjoyable.
Stayed in March 2024
Reviewed: 15 March 2024
Karolina
IrelandFantastic place! Wonderful location, 5 minutes away from Piazza San Marco and 7 minutes from Rialto, very peaceful and beautiful area. The room was very spacious for a single room, the shared bathroom was clean and I’ve no issues with it. I could even see the campanile from my window. The staff was exceptional, especially la signora who served breakfast! Most friendly and welcoming. Highly recommended!
Stayed in March 2024
Reviewed: 14 March 2024
Lori
United StatesNothing. It’s a little older but did not bother us
Great staff, free breakfast with very attentive staff. Close to everything
Stayed in March 2024
Reviewed: 9 March 2024
Keko2000
FinlandGood breakfast service. Good location for siteseeings.
Stayed in March 2024
Reviewed: 7 March 2024
Akkad
United KingdomBathroom was a little small
Very friendly staff, good breakfast included Amazing location
Stayed in March 2024
Reviewed: 26 February 2024
Luiz
BrazilThe bathroom is shared, but it’s super clean and didn’t have any issues.
The location is great and the staff is really helpful. They messaged me on WhatsApp to help me in how to get in to the hotel properly. I would advise you to research on how to get there also since only boats can get there
Stayed in February 2024
Reviewed: 20 February 2024
Magdaléna
Czech Republicno hairdryer, breakfast was poor, it was fine for us, but for older people there may be too many stairs to the rooms
great location, friendly service, rooms were alright
Stayed in February 2024
Reviewed: 18 February 2024
Frischherz
AustriaYou can hear in the room the people from outsife (in the corridor) Beside / under the bed the floor was not clean
Very friendly stuff Near to Duomo San Marco
Stayed in February 2024
Brisbane, Australia
Phnom Penh, Cambodia
Kala Nera, Greece
Mossel Bay, South Africa
Épernay, France
Druva, Latvia
Jimbaran, Indonesia
Perth, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content