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  5. Reviews of Hotel La Gemma

Reviews of Hotel La Gemma This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Dei Cavalieri, 6R, Santa Maria Novella, 50123 Florence, Italy

#2 of 379 hotels in Florence

Guests' Choice

Review Score

Based on 233 hotel reviews

9.7

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.9

  • Location

    10.0

  • Facilities

    9.7

  • Staff

    9.8

  • Value for money

    9.5

  • Free Wifi

    9.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 19, 2024

    10
    Awesome stay!!!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Early in the morning there is some noise from street workers. It does not depends of La Gemma for sure.

    The breakfast is great, a lot of choices and the food delicious! The ubication is fantastic. Most important places are walking near from La Gemma. But the best of all is the people working at La Gemma, always trying to be helpful and kind. All of us my wife and our friends felt like home. Unfortunately, we had to leave to continue our travel!

    Stayed in June 2024

  • Reviewed: June 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    😊

    Location! Cleanliness Room facilities

    Stayed in June 2024

  • Reviewed: June 11, 2024

    10
    Thank you to the whole staff
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Lobby maybe

    Everything was excellent

    Stayed in May 2024

  • Reviewed: June 10, 2024

    10
    GREAT LOCATION AND DECORATION
    • Leisure trip
    • Solo traveler
    • Deluxe Studio
    • Stayed 1 night

    LOCATION, BOTIQUE

    Stayed in June 2024

  • Reviewed: June 8, 2024

    10
    A gem in central Florence. Close to everything you need: shopping, the museums, the cathedral.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    None. Check-in took a little longer because it’s the beginning of the tourist season. We understand.

    Everything.

    Stayed in June 2024

  • Reviewed: May 25, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was amazing!

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    If we ever come to Florence we stay at this hotel :-)
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Nothing to even comment,

    Excellent and professional service by staff. Very attentive and helpful in all issues! Very clean and bright lights in the room. Fantastic location in the heart of downtown with few minutes walk to Uffizi, other museums, shopping area and many nice cafes and restaurants.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    10
    Fabulous will be back soon
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Loved the style of the property inside and everywhere was very clean and highly maintained Comfortable bed and very stylish had everything we needed Maybe just 1 feedback would have liked a coffee tea machine in the room Always feel that’s a plus Otherwise would definitely be back standard as high as Rocco Forte and the breakfast was superb .. Lovely staff too very polite but friendly

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    Great stay
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Great location and style

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Fantastic place to stay in a great location in the center of Florence. Incredible staff, very friendly and accommodating. The breakfast was outstanding! Shower was an absolute dream. Highly recommend La Gemma!

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The place, the location and the staff were absolutely fabulous

    Stayed in May 2024

  • Reviewed: May 2, 2024

    9.0
    Amazing and I would stay here again
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The was a strange odor in the bathroom, but the odor mirrored one that we smelled throughout random stores in the city.

    Location and aesthetics were amazing. The staff was very kind. The concierge that showed us to our room was very personable and friendly. He gave his personal recommendations for restaurants which we appreciated, tried and loved

    Stayed in May 2024

  • Reviewed: April 27, 2024

    10
    Wonderful stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    My husband and I really enjoyed our stay. Congratulations for the environment, infrastructure and amenities. In particular, we would like to thank Daniel for his impeccable service. We were impressed with their attention to details and support during our stay.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff were amazing. Great boutique hotel

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    Our stay was so wonderful. We loved everything about the hotel.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Staff was wonderful, especially Jean Luca. Room was beautiful.

    Stayed in April 2024

  • Reviewed: March 27, 2024

    10
    Exceptional & perfect
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We literally could not fault our stay

    The whole experience was second to none, from the moment we walked in the door. The reception staff were the most welcoming, the complimentary drink in the bar, the beautiful room and hotel, perfect turn down service, the complimentary chocolates, the amazing service at breakfast and the food itself, and a lovely greeting on our departure. Honestly the best hotel we have stayed in for quality of decor, professional yet friendly staff and location

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Exquisite.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything about the room was extremely comfortable and clean. The staff were extremely professional while also making you feel at home. The tasting menu was incredible. The attention to detail at every aspect of the stay was exceptional. Top Class.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    10
    A must stay!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Nothing

    Everything was spectacular, I can't say more good things about Hotel La Gemma, simply wonderful and we will definitely be back

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Excellent location beautiful decoration and great staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Fantastic location, staff helpful and friendly. The welcome on arrival was so welcoming with a trip to the beautiful bar for a welcome drink and little note and chocolates in the room on arrival.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Lucky to have stayed at this exceptional gem in the heart of Florence.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing we didn’t like, but a coffee machine in the room would have been welcome, though soft drinks from mini bar at no charge were a good surprise.

    Perfect location in the middle of Florence, close to all main points of interest. Exceptional design, great restaurant and , above all, friendly and helpful staff. Room very comfortable and quiet - well soundproofed.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    10
    Wonderful!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Can’t think of anything.

    The location was ideal and the staff were professional, helpful and courteous.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    10
    Clean new boutique hotel with great location & service!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    Very clean boutique hotel with a great location & great service. Breakfast was great and spa was small but felt like a private session.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    A spectacular stay in Florence
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful decor and style, exceptionally welcoming and courteous staff. Flawlessly clean, calm, and comfortable.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    I loved the interiors of this hotel
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower makes a bit of a mess

    Beautiful interior, clean and its located in a perfect location

    Stayed in February 2024

Showing 1 - 25

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