A technical problem in the bathroom which however led to a room change and gracious upgrade. A misunderstanding was swiftly set right.

The hotel is in a historic building in the historical center, a short walk from all important sights. The interior design is elegant and modern, food superb and the staff uniformly attentive and friendly.

Stayed in June 2024

Beautiful hotel in an excellent location. Fantastic amenities and great staff. Ended up extending my trip just because of the hotel and will definitely make it my primary choice when in Florence. Highly recommend it

Stayed in June 2024

Nothing

The style, the attention to details, the service, the nicest staff you could ask for- this is probably one of the best hotels we’ve stayed in. Bravo!

Stayed in June 2024

The breakfast was delicious. A La carte was a surprise. Staff were informative regarding menu.

Stayed in June 2024

None

I had an amazing stay at a hotel in Hotel La Gemma! It felt like home and the service exceeded my expectations. The staff was warm and hospitable, the rooms were comfortable and well-designed, and the location was perfect for exploring the city. Highly recommended!

Stayed in June 2024

Early in the morning there is some noise from street workers. It does not depends of La Gemma for sure.

The breakfast is great, a lot of choices and the food delicious! The ubication is fantastic. Most important places are walking near from La Gemma. But the best of all is the people working at La Gemma, always trying to be helpful and kind. All of us my wife and our friends felt like home. Unfortunately, we had to leave to continue our travel!

Stayed in June 2024

😊

Location! Cleanliness Room facilities

Stayed in June 2024

Lobby maybe

Everything was excellent

Stayed in May 2024

LOCATION, BOTIQUE

Stayed in June 2024

None. Check-in took a little longer because it’s the beginning of the tourist season. We understand.

Everything.

Stayed in June 2024

Breakfast was amazing!

Stayed in May 2024

Nothing to even comment,

Excellent and professional service by staff. Very attentive and helpful in all issues! Very clean and bright lights in the room. Fantastic location in the heart of downtown with few minutes walk to Uffizi, other museums, shopping area and many nice cafes and restaurants.

Stayed in May 2024

Nothing

Loved the style of the property inside and everywhere was very clean and highly maintained Comfortable bed and very stylish had everything we needed Maybe just 1 feedback would have liked a coffee tea machine in the room Always feel that’s a plus Otherwise would definitely be back standard as high as Rocco Forte and the breakfast was superb .. Lovely staff too very polite but friendly

Stayed in May 2024

Great location and style

Stayed in May 2024

Fantastic place to stay in a great location in the center of Florence. Incredible staff, very friendly and accommodating. The breakfast was outstanding! Shower was an absolute dream. Highly recommend La Gemma!

Stayed in May 2024

Nothing

The place, the location and the staff were absolutely fabulous

Stayed in May 2024

The was a strange odor in the bathroom, but the odor mirrored one that we smelled throughout random stores in the city.

Location and aesthetics were amazing. The staff was very kind. The concierge that showed us to our room was very personable and friendly. He gave his personal recommendations for restaurants which we appreciated, tried and loved

Stayed in May 2024

My husband and I really enjoyed our stay. Congratulations for the environment, infrastructure and amenities. In particular, we would like to thank Daniel for his impeccable service. We were impressed with their attention to details and support during our stay.

Stayed in April 2024

Staff were amazing. Great boutique hotel

Stayed in April 2024

Nothing

Staff was wonderful, especially Jean Luca. Room was beautiful.

Stayed in April 2024

We literally could not fault our stay

The whole experience was second to none, from the moment we walked in the door. The reception staff were the most welcoming, the complimentary drink in the bar, the beautiful room and hotel, perfect turn down service, the complimentary chocolates, the amazing service at breakfast and the food itself, and a lovely greeting on our departure. Honestly the best hotel we have stayed in for quality of decor, professional yet friendly staff and location

Stayed in March 2024

Everything about the room was extremely comfortable and clean. The staff were extremely professional while also making you feel at home. The tasting menu was incredible. The attention to detail at every aspect of the stay was exceptional. Top Class.

Stayed in March 2024

Nothing

Everything was spectacular, I can't say more good things about Hotel La Gemma, simply wonderful and we will definitely be back

Stayed in March 2024

Nothing

Fantastic location, staff helpful and friendly. The welcome on arrival was so welcoming with a trip to the beautiful bar for a welcome drink and little note and chocolates in the room on arrival.

Stayed in March 2024