24 Via Solferino Piano terra, Santa Maria Novella, 50123 Florence, Italy
#2 of 3,044 Holiday rentals in Florence
Guests' ChoiceBased on 146 apartment reviews
9.8Cleanliness
9.9
Comfort
9.9
Location
9.5
Facilities
9.9
Staff
10.0
Value for money
9.8
Free WiFi
9.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 June 2024
Marie
AustraliaWe absolutely loved our stay! Francesca was so lovely to deal with, very helpful and gave us great recommendations on where to go and a couple of outstanding restaurants near by. It's very close to the light rail (only one stop from Firenze Santa Novella station. I think the apartment was better in real life than the photos! The breakfast provided was well above what we expected! I would have no hesitation in recommending Francesa and her apartment and look forward to returning one day. Thank you so much for a wonderful stay Francesca!
Stayed in June 2024
Reviewed: 5 June 2024
Duane
CanadaWe loved everything.
This was the best property we have stayed at throughout all of our travels . Francesca was amazing . She supplied a wonderful breakfast option in the room as well as meat , cheese , snacks, and a bottle of wine . She was an amazing host !! I would rate it higher if I could .
Stayed in June 2024
Reviewed: 27 May 2024
Sujata
United KingdomExcellent location. Wonderful host who gave us lots of good tips and answered questions about the city immediately. Immaculate apartment. Beautifully decorated. Well equipped. Breakfast provisions were so good that we still talk about it. So much care and attention to details has been to this property. I recommend it without hesitation. We would definitely stay again!
Stayed in May 2024
Reviewed: 17 May 2024
Andrea
United KingdomUnfortunately, I found the mattresses uncomfortable.
Francesca was a friendly and informative hostess. The apartment was in a nice area, and fully equipped with whatever you should need. The food selection was plentiful and good quality.
Stayed in May 2024
Reviewed: 2 May 2024
Christine
United KingdomFrancesca was an amazing host. The breakfast she supplied for our stay was fantastic, plenty of choice. the apartment was large, comfortable and only a ten minute walk away from the centre of florence. would highly recommend
Stayed in April 2024
Reviewed: 30 April 2024
Lai
SingaporeThe mattresses are too soft. The towels are still damp (perhaps not totally dried and got damp again after they left the dryer). However, we enjoyed the beautiful bathroom with very good quality shampoos and body soap.
Great breakfast! The location is superb! Beautiful neighborhood! It is safe and very convenient for any newbies in Florence, Definitely our best of luck to have stayed over during our trip!
Stayed in April 2024
Reviewed: 23 April 2024
Pisamai
ThailandThis place was exceptional and was filled with varieties of food. It was cleaned and the host was always prompted to help. Highly recommended!
Stayed in April 2024
Reviewed: 22 April 2024
Janet
CanadaFrancesca was a very sweet host, telling us about the apartment history and the area. She was very helpful.
Stayed in April 2024
Reviewed: 17 April 2024
Cheng
TaiwanThere is nothing to complain about. A very comfortable stay in Florence. With all the things the host provided, we had a perfect experience. Couldn't find any other property that has the same quality!
Stayed in April 2024
Reviewed: 13 April 2024
Sian
United KingdomNothing - this the best holiday apartment we have ever stayed in.
Great location and a lovely well-equipped apartment. Breakfast was fabulous and Francesca was an excellent host.
Stayed in April 2024
Reviewed: 6 April 2024
Sarah
United KingdomFrancesca was a lovely host who provided everything you could need in the apartment. A great breakfast spread with lots of choice, amazing hot showers and comfortable beds. She even recommended and booked restaurants for us if we asked for them. A great stay!
Stayed in April 2024
Reviewed: 27 March 2024
Sharon
United KingdomIt was perfect 👏👏
Host Francesca was wonderful. Very welcoming and offered some helpful advice for what to visit and about using public transport in Florence. The quality and quantity of the breakfast items in the apartment very plentiful and varied. The apartment was very clean, beautifully decorated and comfortable. We would stay here again and would highly recommend 👌😎
Stayed in March 2024
Reviewed: 10 March 2024
Francisco
PortugalEverything! Francesca is an awesome host, always ready to help! Couldn't recommend more!
Stayed in March 2024
Reviewed: 20 February 2024
Petrushka1105
TaiwanNothing. I'm checking my calendar now to find the next long holiday that I can visit Florence again!
This is the best lodging experience I ever had. The moment I stepped into the apartment, I didn't want to leave. It's spacious, clean, and cozy, with fully equipped and easy-to-use facilities. It's just about a 15-minute walk from the train station, very quiet and safe at night, with a supermarket nearby, and about a 20-minute walk along the river you can reach to the main attractions area. And we are especially grateful to the host Francesca, she's really warm and friendly. She provided much more food and snacks than 3 days' worth of breakfast (all of which were surely delicious!) which was very helpful during the trip! Her recommendations for sights, restaurants, and transportation were also very practical. You can genuinely say it feels just like home.
Stayed in February 2024
Reviewed: 6 February 2024
Kevin
United StatesThe bed in the small room is not too comfortable. Mattress seems old.
Host was great, place was nice and homey feel. Breakfast had many options and fully stock fridge. It has washer and dryer so that was a plus to do laundry.
Stayed in November 2023
Reviewed: 17 January 2024
Liza
GreeceGreat area near Train station, excellent hostess with fantastic hospitality! We has a lovely time the breakfast and apartment were above our expectations, very warm apartment. We will for sure recommend it to other travelers!
Stayed in January 2024
Reviewed: 17 January 2024
Stephen
New ZealandVery generous and friendly host. Lovely property.
Stayed in January 2024
Reviewed: 11 January 2024
Catherine
AustraliaNothing - except we had to leave!
Absolutely everything! The best accommodation we have ever stayed in. Would give more than rating 10 if possible. The host, Francesca, met us at check in. She explained everything & gave lots of local recommendations as well. Francesca was obviously proud of her accommodation & proud of her city! The best host we have ever encountered. Francesca provided so much beautiful food for our family of four during our stay. Thank you! The apartment is superbly decorated & very comfortable. Also, spotlessly clean. The second bathroom was a joy for our family, particularly with two teenagers in tow. The rooms are spacious. Francesca’s apartment is situated in a beautiful, quiet part of Florence. We loved walking the neighbourhood streets. There are a number of good quality restaurants in the area. Short walk to central Florence along beautiful streets. Loved every minute there!
Stayed in December 2023
Reviewed: 8 January 2024
James
United StatesAmazing location in beautiful safe area within walking to everything!
Stayed in January 2024
Reviewed: 21 December 2023
Henrique
BrazilFrancesca was very kind and polite, welcoming us even beyond the check-in hours and accompanying me to the parking lot. The apartment is fantastic, and Francesca's hospitality was a highlight. I hope to return someday.
Stayed in December 2023
Reviewed: 17 December 2023
Ruth
AustraliaNothing
The host, Francesca went above and beyond to make our stay special in her very spacious and lovely apartment. She met us when we arrived and ensured we had everything we needed during our time in Florence. Francesca left us with so much food and drinks as well as very helpful suggestions on where to go whilst exploring Florence. The apartment was spotlessly clean and close to the main parts but in a lovely quiet area not too far from the main station. It was a perfect location and apartment and we would recommend this highly to anyone wanting a great base whilst in Florence. We are a family of four and our teenage daughters loved having their own rooms with their own bathroom. Perfetto per tutti!
Stayed in December 2023
Reviewed: 14 December 2023
Marisa
AustraliaFrancesca is truly amazing, an exemplary host and a kind and caring person. The level of hospitality and welcome that she provided for us was beyond anything I have experienced anywhere!!! The apartment is beautifully furnished, spacious, immaculately clean, well equipped and feels like home. It is so close to the tram stop, bus stop and train station. The abundance of food that Francesca provided was unbelievable and the time she took to show us places to go on the map was invaluable!!! I will always be grateful for our time in this beautiful place and wonderful city!!! Grazie mille, Francesca!
Stayed in December 2023
Reviewed: 11 December 2023
Mercedes
United StatesEverything was perfect. I can not say anything bad.
Francesca is an amazing host. We are so happy for her wonderful and warm hospitality and for welcoming us to her beautiful apartment. The location is excellent. We enjoyed the quiet and beautiful neighborhood. What a pleasant experience we had being away from the touristic and crowded area but at a walking distance from the center of Florence. The apartment is homey and cozy. Hope to stay in this apartment next time I go to Florence.
Stayed in October 2023
Reviewed: 29 November 2023
Ejona
AlbaniaWe had a great stay in Florence. The apartment was very good, spacious and clean. It had everything u needed. The location was very good too. Francesca, the host was very welcoming and helped us with everything we needed.
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content