No complaints at all.

The staff were all friendly, professional and very helpful, particularly at the front desk. The lakeside location is the highlight! We swam in the lake and the pool. There are kayaks, paddle boards and bikes to rent. (Also, a jacuzzi, sauna and steam room). The walking path along the lake is wonderful and it’s a lovely 10-15 minute stroll to several very good restaurants in Pettanasco. The breakfast buffet was fabulous. There is a beautiful dining room for dinner, and four-star restaurant was an unexpected bonus, as was the live music on Sunday nights.

Stayed in September 2024

Our room was described as having a lake view. We actually had a awful view with a tiny glimpse of the lake but mainly a view of ugly flat roof, car park and the lake side bar. Very disappointing

Stayed in September 2024

Towels for the pool were missing in some of the days

Excellent location on the lake with water sport and swimming option

Stayed in August 2024

pool and area near the like slightly busier than i would like, but not a big issue . always found a lounger although not always in the best place

great location right on the lakeside. decent breakfast with a great choice

Stayed in July 2024

Overrated. Not a 4 stars hotel. Old building. No lift in most area. The swimming pool and facilities need refreshment. Mountain view is rather parking view. No charm, big hotel. Lots of kids and dogs.

Great location to visit the lake Fabulous breakfast Clean bathroom Very kind staff, especially at the reception desk and the cleaning staff.

Stayed in July 2024

Everything was great.

Fantastic property, beautiful location right on the front of the lake with some stunning views.

Stayed in August 2024

The restaurant staff

The location and views

Stayed in July 2024

Staff was so ignorant and rude

Rooms were super spacious and had great view.

Stayed in May 2024

It was not very pleasant to see cheap instant coffee in the room in a 4 star hotel in Italy. Food for breakfast was ok and not very varied, mostly from packed commercial stuff.

Stunning location overlooking the lake and mountain, our room was clean and spacious, the bed was comfortable. The hotel is definitely quite dated but kept quite clean so I didn’t find it to be too much of an issue. Personnel were very friendly and helpful! We didn’t use the swimming pool or any facilities so no comments on that.

Stayed in April 2024

The junior suite was infact a room with a added mezzanine which squeaked horribly and had very narrow stairs which were difficult to navigate especially at night as the bathroom was downstairs. The air conditioner was not high enough for the mezzanine so while the downstairs room was cool the mezzanine with the bed was hot and airless. No milk provided for coffee/tea.

Great staff and lovely location by the lake. Restaurant was excellent as was breakfast

Stayed in September 2023

There was no curtain/blind in the bathroom and even though it was fairly protected with the road and steep mountainside facing the bathroom it was a little uncomfortable. Breakfast was a little chaotic (because of number of guests). Might be good to ask people to pick a time slot in advance? Clearer signage to the lake pathway would be good. Lots of noise from people walking past in the corridor but maybe this is them being loud.

Great leisure facilities with outdoor swimming pool and being right on the lake for easy access and rental of SUP and other things. Nice walk by the lake into the nearest town (15 minutes but take a torch). Breakfast buffet with lots of options. Restaurant looked nice but we didn't eat there. There are a few (maybe three?) places to eat in town but suggest you book. The external restaurant we went to (lake side of the main road) was OK but quite brisk service and charged us for mineral water we never received. Our room was big and the bathroom with shower was too.

Stayed in August 2023

We had a problem with the air-conditioning- when we turned it off it kept turning back on. The staff tried to fix it but couldn't on the first night. It was fixed by the second night. Also the shower is showing it's age and has some mould on the tiles and bottom of the shower door. I found the bi-fold glass doors a strange option for a shower.

The breakfast was very good and the location was lovely.

Stayed in September 2023

If you don’t have a car then have to rely on an infrequent ferry to get to other towns. You could walk to Orta but the road doesn’t have pavements on a crucial route part of the road.

Lakeside location was great with views across the lake from our balcony bedroom.

Stayed in August 2023

Due to its location, would be great for the hotel to have a hop on, hop off shuttle bus to the local towns and attractions

Great hotel. Terrific

Stayed in August 2023

Common areas were dirty. Room wasn’t ready until one hour past check-in time. Bed was very hard and uncomfortable.

Beautiful setting on the lake. Large pool. Nice on-site parking.

Stayed in August 2023

The bathroom was, let's say, compact. There was no lift in our part of the hotel, but 2 flights of stairs were still just manageable.

Spacious room on the second floor, with large balcony overlooking the pool & lake. Rooms have been renovated to a good standard. Plenty of room around the pool with lots of comfy loungers dotted on the adjoining lawn. Great little access to the lake. The restaurant was superb with friendly and helpful staff (but make sure to reserve table!)

Stayed in July 2023

Excellent breakfast, very good location directly on lake, nice lunches at swimmingpool

Stayed in July 2023

Parts of the hotel felt a bit dated.

Right by the lake, it was lovely to sit on a garden chair below a tree and read, and take a swim when too hot. It is a great place to relax, calm, little noise.

Stayed in July 2023

Bathroom with some odor

Location

Stayed in June 2023

coffee station in the room hasn't been replenished, plates from restaurant were not removed from the room, an extra blanket would have been beneficial

location was very good, room was spacious, staff very friendly, nice views

Stayed in April 2023

colour of building and signage - did not do justice

fantastic location on lake lovely swimming opportunities

Stayed in August 2022

Beds are too hard, The hotel is unbelievably dark. Decor needs updating Good job you are outside on the beautiful lake most of the time!!! Some proper freshly baked bread at breakfast would be appreciated

Fantastic and convenient location on the lake. Staff helpful and pleasant

Stayed in August 2022

I think that the pool loungers could do with updating, a lot of them were broken (though useable) and some padded cushioning would make quite a difference in terms of comfort. Swimming caps were compulsory for pool use which could be bought at the hotel for 5 euros (or local supermarkets for less) but it would have been good to know this before so we could have brought our own. Perhaps I missed this communication.

Fantastic location with lake view, great to have the option to swim in the pool or lake which is easily accessed from the 'beach' area. Food in the restaurant was superb and staff are really helpful.

Stayed in August 2022

wasn’t aware that minimal taxis run so hard to get around

beautiful property on the lake, room was clean and spacious

Stayed in July 2022