Maria von Buol Platz 5, 39052 Caldaro, Italy
#4 of 36 hotels in Caldaro
Guests' ChoiceBased on 7 hotel reviews
9.2Cleanliness
9.7
Comfort
9.5
Location
9.6
Facilities
9.4
Staff
9.7
Value for money
8.6
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Showing 1 – 7
Reviewed: 19 October 2021
Maxim
DenmarkReceptionist was very rude! She could not speak English and she waisted our time by talking on phone Al the time!
Location was perfect, room was very big and clean! Breakfast was ok and spa was nice
Stayed in October 2021
Reviewed: 17 September 2021
Małgorzata
Poland- I GOT A DIFFRENT ROOM THAT I BOOKED While checking in we weren’t informed, that the room that we have to stay in will be at a lower standard and smaller that we chose on Booking. When we asked the receptionist why is that, she looked at me weirdly surprised trying to act like she doesn’t know ( I am certain she knew about it) I booked JUNIOR SUITE with balcony, and a view on the mountains and garden and we got STANDARD DUBLE ROOM with a view on the generally accessible stairs to the restaurant. After I showed her my reservation that I printed at home, she then said sorry, and blamed it on the hotel and that someone else got our room and that it’s not available and any other „ junior suite” rooms are booked. Which isn’t true because I checked on booking.com when I got back to the room and there was another room at that standard available. We went back to the reception. The lady agreed to give us a 10% discount BUT from the original price for junior suite, not the room we are in ( which the price for the room we got is way lower). After some not so nice talking she agreed to lower the price about 26 euro, we agreed because we had a meeting that we had to go to. I am aggrieved, that the apology for the hotel mistake was in this form, and that the hotel WITHOUT MY CONSENT after check in, changed my reservation on booking.com ( I got a notification email), and they lowered the price but still didn’t change the room we were in on the reservation, which was not true.
Very clean, localization Andrzej breakfast
Stayed in July 2021
Reviewed: 26 June 2021
Uwe
GermanyThe street noise may become a little loud at times.
We liked the historical aspect and authenticity of the hotel and its location in the heart of the historical center of Kaltern. The staff is extraordinarily friendly and helpful in any situation and will do its very possible to make your stay memorable.
Stayed in June 2021
Reviewed: 23 August 2023
Randall
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 15 June 2023
Tfranssen
NetherlandsThere are no comments available for this review
Stayed in June 2023
Reviewed: 16 August 2021
Francesco
ItalyThere are no comments available for this review
Stayed in August 2021
Showing 1 – 7
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