Check in process was confusing and hard to organize (no reception at hotel location).

Breakfast was great - best hotel breakfast in Italy so far! There is a walk to the sister hotel for breakfast but it was manageable. Staff were happy to accommodate our 3 bikes overnight. Rooms were large and comfortable.

Stayed in May 2024

just nothing

juat everything

Stayed in May 2024

The hotel is in a great position, and there is enough parking nearby. The room was large with a nice terrace. Breakfast excellent. The staff is very friendly.

Stayed in April 2024

On certain nights it may be a little noisy as it sits on one of the key pedestrian streets leading to the main square

The location within the town, and the room itself

Stayed in October 2023

Magical hotel in a magical location

Stayed in October 2023

It is a 10, so nothing to add here.

Very clean and elegant room with a comfortable bed. Friendly staff, eager to communicate also in English. The breakfast was served in a nearby hotel but just a short walk in the old town. And it was well worth the walk, it must be best hotel breakfast we have had in Italy.

Stayed in October 2023

Couldn’t get the television to work and there were no instructions. No staff available after 8pm

Love the location and the prettiest courtyard

Stayed in October 2023

Big rooms so air conditioning not always sufficient but wasnt too much of an issue

Very good loacation. Continental stye breakfast with fruits croissants cakes etc Staff very friendly. Great to be able to stay in a historic building

Stayed in September 2023

The bathroom (tap was not functioning and shower with very low pressure)

The size of room, the staff, the breakfast (very local)

Stayed in August 2023

While our room was huge and adjoining room for the kids, the bathroom was tiny and just hard to move around. The shower was either very hot or very cold. This "issue" was brought to our attention from the staff at check in and the accommodated us by giving us access to another room to use the bathroom whenever we wanted. I thought this was nice touch.

The room was beautiful and big. The breakfast was lovely, however it is located a short walk away in another hotel. Was not an inconvenience for us but could see it could be for others.

Stayed in August 2023

It's a old palace ! Amazing building

Stayed in June 2023

Nothing. It was great

We were transferred at the last minute to the monestary in the oldl town. A stunning building with beautiful views and warm kind staff.

Stayed in June 2023

Although staff delivered fan to my room, air conditioning could have improved sleeping experience. Windows open brought pesky mosquitoes in the room. Bar had nice cool air conditioning, so I know it was possible.

Breakfast wonderful! Staff at hotel extremely helpful and friendly.

Stayed in May 2023

Nothing

The staff was always trying to help the she was the best....she made the trip with her great direction and she spoke great English.

Stayed in March 2023

See above note - usually extra coffee is included

Breakfast was in a local bar on the main piazza and was very good - we had to pay though to have a second coffee.

Stayed in October 2022

it’s a beautiful, peaceful old palazzo that served as the ideal base to explore Nardò and Salento. it’s location, decor, and energy were exactly what we’re looking for.

Stayed in September 2022

Location, Interior, staff

Amazing room, amazing staff

Stayed in September 2022

nothing at all just perfect

smiley friendly professional staff the courtyard for breakfast terrace for delicious dinner room with nice volume air conditioned for arrival

Stayed in September 2022

My husband and I stayed for 3 nights during our road trip through Puglia. The hotel is beautiful - the rooms are incredibly spacious, clean and comfortable. It was pure luxury! The restaurant where you have breakfast is stunning. The food we had (both at breakfast and dinner) was some of the best we had on our entire trip! Above all else, the staff were amazing. Very attentive and friendly and willing to go above and beyond to make our honeymoon very special and memorable. Shout out to Gigi who looked after us from the moment we arrived. We will definitely be back!

Stayed in September 2022

needs a new bathroom was quite cramped for a family of four

Nardo was beautiful and a great base to stay to explore the near beaches hotel had lots of character and the staff are very welcoming

Stayed in August 2022

Authentic, wonderful place, nice staff,

Stayed in July 2022

We would have liked milk to have with tea or coffee but when we asked for milk to have with a cuppa, we were offered two lovely coffees done exactly as we liked as the chef came out to check and we were charged 5 E. It would have been a nice gesture to have been offered a drink for no charge. we never used the teas made in the room. Air con was not great at cooling the room.

We were welcomed and we liked the character of the property - it was quaint and quirky. we had an excellent meal at night and it was a very special dinner. the most expensive during our holiday but the fish of the day dish was amazing!

Stayed in August 2022

There was nothing we did not enjoy. If we had to say something, we would have probably prefered if there was a 24h reception but this is just a personal taste. The whole stay was fantastic, the team very friendly and the location is perfect to explore the old town.

They changed our room and we stayed at Relais Monastero Santa Teresa instead. It was amazing, the building is spectacular and they have looked after every detail. The beds are very comfy and the breakfast was fantastic with lots of options. If we come back to Nardo, we will definitely stay here again.

Stayed in July 2022

Some items we ordered for our breakfast were missed off each day, and would be nice to fill out a new form for the following day just in case you wanted to change things up a bit. Would also be nice to have a bit more information about the restaurant there e.g. a menu in the room or just more awareness provided. Minor points however and we thoroughly enjoyed our stay!

Located on one of the streets upon entering the old town, so was very easy to park without having to lug suitcases too far. Parking also free and easy to find! Staff were incredibly helpful and friendly. Also some beautiful items to purchase in the little reception shop. Room was very big and clean, aircon was a godsend in the heat and bed very comfortable. The prices for the minibar/fridge were also very reasonable. The courtyard breakfast spot was very pretty, with lots of foliage, traditional stonework and cool shade, and the views from the terrace beautiful. Breakfast was also very tasty!

Stayed in July 2022