The bedding was alittle firm and pillows were thin.

All of the facilities options. The pool, bar, restaurant were fantastic. The location was optimal and close to bith the ferry port and the castle.

Stayed in June 2024

Found a couple of the more senior members of the waiting/restaurant team a little stand-offish (might be being reserved) which differed to our experience with the members of the team in reception, spa area, Sarah at breakfast time.

Room was well positioned aspect at front of hotel. Shower unit was a little compact but that is down to when the hotel was built. Linen was good quality. Pool area was lovely well planted (music a little loud for my taste but easily sorted with headphones). Breakfast was extensive and Sarah was very friendly and extremely helpful. Did have dinner in the restaurant upstairs as a special occasion - would suggest that menus (with pricing) be displayed in reception/beside pool for people staying. Prices are on the high end (no issue with this as food offering was excellent quality and chef is bespoke cooking) however may be a shock to some customers to be presented with pricing when seated. May be on the HotelAp already did not look at same.

Stayed in June 2024

All good

Staff excellent and food lovely

Stayed in May 2024

The App system was not to our particular liking. As older clients we would expect a nice folder with all the relevant information contained within. Including the very good restaurant information and menus in advance. The breakfast service was amazing - but only if you had lots of time to enjoy it. We would say it was rather over the top for its position. But would not put us off making a return visit. I would make it Adult only as there were screaming children with No supervision on hand. This ruined a lovely peaceful space.

We really liked the customer service. It could not be faulted. Mario at the pool bar was marvellous as was the reception staff.

Stayed in June 2024

Nothing.

We had an amazing stay, great location, walking distance to the castle and also the port. Easy to get on the bus to explore the island too. The staff were fantastic, very helpful and friendly. Our room was comfortable, cool and clean. Breakfast was great, easy & efficient with it being a la carte, plenty of options and the staff were great (Thank you to Sara especially). The pool area was clean, with fantastic service from Mario. We felt very at home and hope to return soon. A real gem! Thank you for a wonderful stay.

Stayed in June 2024

Nothing

Everything was great. Our regular room had a balcony with a view. Swimming pool in a nice backyard. Spa in the basement, 45 minutes are included! Very good breakfast. Restaurant on the roof is exceptional!

Stayed in June 2024

Hotel Villa Durruelli Resort is a fantastic hotel for a relaxing stay on Ischia. The hotel has great facilities, is clean and well located. You can book the Spa in private slots, meaning you will be able to enjoy it with out having to wait or share the facilities. From the waiting staff to the reception, service is very good and friendly.We were helped by Lorenzo who went above and beyond to facilitate our stay.

Stayed in May 2024

Facilities are more 3 star than 4. In need of renovation and cleanliness of pool and maintenance. Staff seemed too eager for reviews which makes it look like they are under stress and probably this comes down from management that does not seem too nice to them. Ac is central so some issues to control temperature in room.

Lovely staff, in reception, breakfast and pool! They were all lovely. Breakfast was very nice.

Stayed in May 2024

Nothing.

The staff was very nice to everyone - cheers to Lorenzo that helped us through everything and even got upgraded rooms. The location and rooms were amazing with a great breakfast and Spa area.

Stayed in May 2024

The only thing I didn't like was the extra payment on some dishes in the breakfast. Its not a cheap hotel, and I think the price should cover it.

My best choice of my trip!! The hotel is very intimate, only 30 rooms. Boutique. Really Great staff, VERY helpful (Especially Lorenzo, both of them 😃). They even give me a chance to upgrade my room without charge. The pool, the spa, the breakfast were awesome. Over all - perfect

Stayed in May 2024

No robes were left for us. There were hidden charges that were not disclosed to me. This meant our departure was a bit unpleasant. It is ridiculous to have to go to the front desk to get towels for the pool. I did get this charge, again, not disclosed to me prior to the towels being given to us, removed. I doubt I would stay at this hotel again and would have trouble recommending it to my friends. Overall management of the facilities and staff could be improved. I think it also ridiculous that I am charged for ice, again a charge that was not disclosed to me in advance. I could not get this charge removed.

Location and setting. The view from our room number 302 balcony was outstanding. Just as promised.

Stayed in May 2024

Lovely hotel, AMAZING STAFF, Clean, great facilities and food. Spa was great and clean as well!

Stayed in May 2024

We encountered some issues during checkout. The bill was messy and had errors, and when we asked for help to correct it, we were met with a very arrogant tone from one of the staff. This was disappointing after the otherwise excellent service we had experienced earlier.

We had the pleasure of spending a few days at this wonderful hotel, and overall, we would rate our experience very highly, with one notable exception. First and foremost, I must highlight the fantastic efforts of the waitstaff and kitchen team. Every meal I had was a culinary delight, thanks to their attention to detail and friendly approach. Furthermore, the two young gentlemen at the reception desk were truly accommodating and professional. They greeted us with a smile and were quick to assist with any questions or requests we had. At the beauty center, we was greeted by the cheerful ladies who really knew how to pamper guests. I had a wonderful pedicure experience with them, and the atmosphere was relaxing and enjoyable. However, we encountered some issues during checkout. The bill was messy and had errors, and when we asked for help to correct it, we were met with a very arrogant tone from one of the staff. This was disappointing after the otherwise excellent service we had experienced earlier. Overall, if not for the checkout experience, I would rate this stay a perfect 10. The exceptional service from most of the staff truly made my visit memorable and enjoyable. I hope the management can address the issues encountered during checkout to ensure future guests have a flawless experience from start to finish.

Stayed in May 2024

Spa restrictive hours

Staff

Stayed in March 2024

The pool jets made loud noises.

Both Lorenzos (Lorenzi) were amazingly helpful. The rooftop view was spectacular! We got a free upgrade with one room and we’re next door to each other. The terrace off our room was perfect for us to socialize. Breakfast was delicious. Spa was quaint and all to ourselves for 45 minutes. Book early! We could walk everywhere to access shops and restaurants.

Stayed in April 2024

Wish I could have stayed longer!

Wonderful and helpful staff. Perfect location. Convenient to walk or bus or taxi. Close to the sea. Close to the Castle Argonese. Close to a grocery store. Next to a park. Food is great. Complimentary breakfast and rooftop restaurant very good. Attentive and friendly wait staff.

Stayed in April 2024

They have a strange issue with the towels as for the spa they ask extra for towel. So at the end you receive only 1 towel per person even if you used to use more.

The hotel was very nice and cozy. The staff were very helpful. The breakfast was magnificent at the dining room and the food was testy

Stayed in March 2024

At times I heard the noisy neighbors at night speaking on their phones.

The breakfast food was fresh and tasty! Even homemade jams and honey! The whole place is nice and clean, I appreciated the private spa time. Good walking distance from the Porto or the bus stop. Staff was friendly and kind.

Stayed in March 2024

There is not much to dislike about the hotel but if we have to nitpick we have to say that the walls of the room were rather thin. The family next door has a child, they constantly had the television on and we could hear cartoon playing in the background until late at night and early in the morning.

The hotel provided impeccable service. All staff members were extremely polite, they tried to fulfill your wishes and engage us. The breakfast is also something we look forward to everyday. As we stayed in the hotel during non-peak season, we did not pay exorbitant rates and the hotel was amazing for what we paid for. We also enjoyed the 45-min complementary spa/pool time. We felt relaxed and energized after this stay.

Stayed in January 2024

The staff is kind and always available but they should be a bit more organized (mostly when it comes with booking time in the wellness area). Since the time slots are taken quickly, I strongly recommend to book time in the SPA well in advance! It would also be amazing to receive clearer information on how the SPA works, and eventually have a little tour of the wellness area to have an idea of how it works before going there.

The room was very clean and comfortable. The staff is nice and available. We also tried the restaurant of the hotel which is pricey but excellent (super recommended!!).

Stayed in December 2023

Americans like information and context. The spa facilities and treatment options were confusing and it would have been nice to see instructions, etc. online - for example, Americans, in general do not know the term “Turkish bath” and I did not take my reading glasses into the spa area, therefore, the instructions were difficult to read.

Stayed in December 2023

The food options were a little to fancy and the room was very small, not a lot of room.

Loved that it was a spa, was able to get treatments done, use the Turkish bath.

Stayed in October 2023

AC in the room is very cold or very hot, it would have been better to control the AC from the room. You cannot control the AC from the room, you need to go to the reception in order to to request a higher or a lower temperature. Breakfast is not really rich, it is very basic and it is not a buffet which was a bit of a turn off for us.

The room, the pool and the entire hotel is very good and welcoming, we had a nice stay there. The pool is very good and clean, room is clean and welcoming. location of the hotel is also great. Staff are very welcoming and helpful.

Stayed in August 2023

Coffee at breakfast is terrible

Clean and bright

Stayed in October 2023