The spa was slightly too hot to use - only because Florence was in a heat wave.

We were able to check in early which is always a bonus. As a return visitor (previously stayed here in 2018) we were given a welcome drink voucher which was appreciated. The included breakfast was excellent and we enjoyed our stay there.

Stayed in August 2024

Dinner service was awful. I asked if it was ok to order a dinner at 9:15pm and was assured it was fine. Then the waiter was pushing me to leave, wanting to take my plate away before I finished. Very rude. Most of the jets in the hot tub were not functional. That was disappointing since that was one of the reasons I chose this hotel.

Good breakfast selection. Location great for train stn and walking to attractions. Front desk staff was most welcoming and personable; always smiling and greeting me when I was leaving or returning; helpful regarding directions and walking distances. Bartender was great, very attentive and knowledgeable; friendly, spending time chatting with customers. The outdoor courtyard for beverages was delightful. Beautiful relaxed setting.

Stayed in August 2024

Nothing

Staff was incredible, everyone was really helpful. They helped with every request. Location was very good. Hotel was very stylish.

Stayed in August 2024

The beds were a little hard for my liking.

Breakfast was in a lovely courtyard, great selection of food items and very welcoming staff!

Stayed in August 2024

The pool and the bathtub were quite old and had some black marks

The staff were amazing with us, very nice with my daughter

Stayed in August 2024

The tables on all the patios could use a good scrubbing. The menu for dinner was kind of limiting, too nuch seafood. I would have eaten onsite more if the choices were more varied.

So close to everything I wanted to see. Stop.The Carhedral, Statue of David, Ponte Vecchio Bridge and more. Also just a few blocks from the train station. My room was clean, the sheets sparkled!Liked the breakfast in the morning. Like there was so many places to lounge, both inside and out. Staff was all great.

Stayed in July 2024

Hotel has renovated rooms and non renovated rooms, it is up to them which one you will get,

Breakfast at open courtyard, Amazing . Location great , train station and sightseeing places very close , recommend Medici garden

Stayed in June 2024

Electrical outlets were not working in the room, but got fixed after I informed reception.

Breakfast was very nice, and the restaurant venue was great in the little backyard with seating in the open available. Location was very convenient, literally 8 min walk from the train station and 15 min walk from the Duomo. Staff were extremely helpful and friendly. The lobby and bar area are very nice.

Stayed in June 2024

Bath shower, would have preferred a walk in shower.

Very friendly staff from the front desk, restaurant and porters, room was clean, bed comfortable and it was peaceful inside hotel away from the busy streets of Florence.

Stayed in June 2024

Single room was too tiny , felt like a store room

Location Amenities Friendly staff Comfortable stay

Stayed in May 2024

nothing

good breakfast and location friendly staff

Stayed in May 2024

Coffee!

Stayed in May 2024

The large bathroom has a small bathtub with an even smaller glass door. After showering, the bathroom became a lake. It was obvious that this was not designed by Michelangelo.

It was close to all the sights. Very clean room. Very good quality towels were changed every day. Generous delicious breakfast.

Stayed in May 2024

Easy to access main sights of Florence. Has an external courtyard.

Stayed in April 2024

The room was smaller than anticipated but comfortable enough. Bathroom was a little shabby.

Proximity to attractions. Quiet hotel, good standard of food. Helpful, friendly staff.

Stayed in April 2024

The walls are a bit thin coz as we could hear voices from other room

Stayed in February 2024

The room was noisy and the hotel was a bit dated for the price and the pillows were not great.

Great hotel, with an unbeatable location close to everything, excellent restaurants and bars around the hotel, the train station is about a 3 minute walk. Breakfast was good, super friendly and helpful staff.

Stayed in February 2024

The only thing was that you could here noise from other rooms, ie. Shower running, toilet flushing in the night etc.

The room was clean and a good size with a balcony. The breakfast was very nice. The staff were very helpful and the reception is 24hours. An excellent choice for exploring the beautiful city of Florence

Stayed in February 2024

Very central location, walking distance from station/ public transport and all famous florence touristic attractions

Stayed in February 2024

The room wasn't quite as I was expecting

Helpful staff, relaxing atmosphere. Very good breakfast.

Stayed in February 2024

The room temperature. It was cold at night.

Centrally located. Spacious room

Stayed in February 2024

Breakfast is very plain with no variety of warm food - just omelets and sausages. Coffee was also average

Great location, personnel, very spacious room, good cleaning every day. Thanks for the birthday Prosseco

Stayed in December 2023

Location, staff

Stayed in December 2023

Beds were a little hard. Furnishings were a little dated.

Close to attractions and the train station. Kind and helpful staff. Breakfast was very good especially the breakfast cake!

Stayed in November 2023