Passerpromenade 38, 39012 Merano, Italy
#45 of 65 hotels in Merano
Guests' ChoiceBased on 154 hotel reviews
8.5Cleanliness
8.8
Comfort
8.6
Location
9.7
Facilities
8.3
Staff
9.1
Value for money
8.2
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 June 2024
Daniel
MaltaCarrying the breakfast items
Stayed in June 2024
Reviewed: 7 June 2024
Narin
ThailandThe Quilt. Terrible. The shower cabin. A bit bigger than a coffin. AMEX not accepted at this 4 star hotel.
Location ! Staff at restaurants superb. The price for 3 nights. Abf was good.
Stayed in June 2024
Reviewed: 15 May 2024
Paula
United StatesI love the outdoor patio on the river and the wonderful staff.
Stayed in May 2024
Reviewed: 20 April 2024
Yarema
UkraineAmazing location on the river bank, not far from canter and thermes
Stayed in April 2024
Reviewed: 11 April 2024
Easycruising
SwitzerlandNo tea/coffee in room.
Great location in town near shops and spa. Very nice breakfast buffet with healthy options. Clean. Staff really nice. Towel and bath robe provided for spa visit.
Stayed in April 2024
Reviewed: 26 March 2024
Madeleine
United KingdomEverything was perfect! with the most friendly staff and front desk employees!
Stayed in March 2024
Reviewed: 25 January 2024
Slawomir
PolandVery good location, breakfast and quality/price ratio.
Stayed in January 2024
Reviewed: 19 January 2024
Ermal
ItalyOk
Stayed in January 2024
Reviewed: 2 January 2024
Maísa
BrazilEverything was fine!
Location, breakfast, cleanliness.
Stayed in December 2023
Reviewed: 23 November 2023
Höney807
ItalyHotel Aurora exceeded our expectations! It is located right in front of the Meran Terme, about 10 mins walk from the train station. There are lots of shops, bars and restaurants in the vicinity. The hotel is elegant and timeless. Our room was spacious with a beautiful terrace and garden. The dining room is very nice and the breakfast buffet was amazing...loads of choices. The staff were very friendly, went above and beyond in providing our needs. They even prepared a surprise birthday cake, 2 glasses of champagne and a hand written card for my sister-in-law's birthday. We had a very wonderful experience and I cannot recommend it highly enough!!! Thank you everyone at Hotel Aurora for making our ordnary vacation become an extraordinary one! We would love to come back again!
Stayed in November 2023
Reviewed: 17 November 2023
Elizabeth
NorwayLoved the healthy options at breakfast.
Stayed in November 2023
Reviewed: 21 October 2023
Jurate
LithuaniaThe price is a bit high.
Its location is really central.
Stayed in October 2023
Reviewed: 28 September 2023
Richard
MexicoThat I had to leave at some point
Greatest hotel ever stayed in. Smart, clean, cool, wonderful staff. Best breakfast ever
Stayed in September 2023
Reviewed: 16 September 2023
Matt
ItalyPerfect location on the river in historic center. We had a great view of the river and promenades from a comfortable balcony. Lovely breakfast buffet with opportunity to dine at the cafe tables in front of the hotel on the promenade. Ample food options for vegetarians, vegans and gluten-free. Breakfast runs until 11 AM, so were were able to enjoy a long walk before breakfast. Hotel embraces a cool 1960s style -- hip, not dated. Secure bike storage in basement.
Stayed in September 2023
Reviewed: 29 August 2023
Beth
GermanyNothing
Breakfast buffet was really good; staff helpful and accommodating for two bicyclist travelers
Stayed in June 2023
Reviewed: 29 August 2023
Blanka
HungaryA bit on the pricey side but definitely in a top notch location.
The hotel is on the riverside but if wishing for a river view, make sure to request a higher floor, beautiful trees block the view otherwise. Really nice and helpful reception staff. Perfect base for sightseeing in Merano as it is close to all major sights, and literally just steps away from the Kurhaus and the thermal bath.
Stayed in August 2023
Reviewed: 23 August 2023
Nikolett
AustriaIn winter we cannot take our dog in the restaurant as it is not allowed.
As my daughter described (who lives in Merano) it is a vintage hotel. Some parts of the room is old (like the wooden floor or some of the furnitures) but other parts are new. It is a nice mixture. Each balcony has 2 different shades which you can open and close remotely. The rooms are air-conditioned which was very useful when the temperature was 36-37 degree outside. We had a room looking to the river but during the night with closed windows we could not hear any noise from the street. The breakfast had a great variety, you could spend 2 hours with eating. The coffee was excellent too. The cold tomato soup for lunch is the best! And they welcome dogs, but not inside in the restaurant. We set outside with him, but in summer it was not a problem.
Stayed in August 2023
Reviewed: 23 August 2023
Wes
ItalyGreat location central to the old town & walking path along the river, we really enjoyed lunch at Fino. Parking across the river
Stayed in August 2023
Reviewed: 4 August 2023
Kevin
SwitzerlandStaff in restaurant could be friendlier
Very nice rooms, perfect location, kind reception staff
Stayed in May 2023
Reviewed: 1 August 2023
Michael
AustraliaExtremely clean. Loved the flowers. Good location.
Stayed in August 2023
Reviewed: 31 July 2023
Marian
RomaniaIt is an unpleasant surprise for a 4-star hotel, the door that closes with a key, to which is attached a small wooden "grenade"
I came to this hotel for the second time in the last 3 years and I will probably come back in the future. Staying here is a way to amplify the pleasure of being in Merano. A room overlooking the river is everything you could want. The staff was kind and willing to help. The breakfast is generous and the atmosphere of the hotel in general is very pleasant.
Stayed in June 2023
Reviewed: 29 July 2023
Herman
NetherlandsEverything at the building is outdated and lacking maintenance.
Perfect location. Friendly staff.
Stayed in July 2023
Reviewed: 25 July 2023
Ronny
GermanyWe only stayed one night after finishing final stage (Vent - Vernagt) of our E5 hike. The room was spacious and the bathroom with shower very good. We really liked our terrace overlooking the boulevard and river. Breakfast was plentiful and the quality was excellent. The staff is very friendly.
Stayed in July 2023
Reviewed: 15 July 2023
Shawn
CanadaParking is extra (19€) and off site.
Excellent location, splendid breakfast
Stayed in July 2023
Düsseldorf, Germany
Bildstein, Austria
Panevėžys, Lithuania
Roswell, USA
Rátka, Hungary
Ucluelet, Canada
Reykjavík, Iceland
Kuala Lipis, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content