We were disappointed in the actual room. The common areas were very nice and the location was very nice but the room that we actually got was very different from what we thought we had booked. for over €300 per night, we thought we would have a much nicer room and the pictures we saw online were very different from what we got. we got a room with peeling paint that was very small and didn’t have any of the charm that we saw on the pictures that online. We also thought our room would have a balcony which I believe I paid for. We were told that with all the rain the room with the balcony was no longer available,however, I do believe that we should have received a reimbursement from the hotel for the difference in the cost of the room that I booked versus the room that we actually got.

The location was great, but the thing that we like the most was the staff. Every morning Francesca greeted us and was so helpful in making our plans for the day. She was also very helpful prior to our arrival. We were especially thankful for how much she helped us the morning when our rental car would not start, we were trying to communicate with Sixth our rental car agency, however everyone that we spoke to was giving us a different story. Francesca actually spoke on the phone with them clarified that they would not be able to send us a replacement vehicle and helped us arrange for a taxi to take us to the airport the following morning and get us a receipt, she was absolutely wonderful. Whatever she is being paid is not enough.

Stayed in November 2024

Nothing

Great location, friendly and helpful staff, yummy breakfast, perfect for sightseeing

Stayed in November 2024

Limited place to unpack clothing. Bathroom could use updating.

Location and staff. Very funky property with interesting art and lovely outdoor spaces to enjoy views and sunsets.

Stayed in October 2024

Old plumbing which caused some odor in bathroom

Staff was very helpful. Breakfast was very generous and delicious. Excellent location.

Stayed in October 2024

Shower and bathroom were disappointing

Lovely breakfast, magnificent sunsets on the terrace.

Stayed in October 2024

Location

Stayed in October 2024

Charming Hotel, Great breakfast on the terrace looking at the beautiful Mediterranean Sea. Friendly staff. Valet parking must be booked ahead. Walking distance to restaurants and shops.

Stayed in October 2024

Excellent location, great cosy room, very helpful hosts

Stayed in October 2024

No major disappointments. The wifi in the room was inconsistent. Like plenty of other hotels in Ortigia there is some street noise, but that’s just part of staying so central. They provide earplugs in the room for the light-sleepers.

An exceptional stay in a lovely part of Ortigia. We loved everything about our stay including the fantastic staff and the unbeatable terrace view. The hotel is decorated with antiques and the rooms have a quirky character. It’s situated in the southern part of Ortigia making it close to all the main attractions (and righty new Castello Maniace and Fonte Aretusa) but less full on than the northern part of the city. The best part was eating breakfast and watching the sunsets from the gorgeous terrace overlooking the water. You can enjoy it at your leisure and even bring your own drinks and snacks up there, so you really feel at home at the hotel. The staff were so friendly and helpful, and we felt like we could go to them with anything we needed. Highly recommend this place!

Stayed in October 2024

This is a very unique property and I’m sure every room is different, but oozing with character. Our lower level room looked onto the sea, and was just so special. The best part of the property is the staff. They are just absolutely wonderful. From the moment you walk through the door, they provide a very useful introduction to Ortigia and Siracusa. They make wonderful restaurant recommendations (and make the bookings too), and are very helpful with other matters such as parking. The next best part of the property is the terrace looking on to the sea! Breakfast and sunset aperitivi on the terrace cannot be matched!

Stayed in October 2024

Very Clean great location and friendly staff

Stayed in October 2024

We did not like our room. Advertised as sea-view, but it overlooked the terrace, so we could never have our curtains open because there were always people outside our windows on the terrace, sometimes rather noisy. Recommend strongly that people avoid room 412.

We loved the staff… everyone was absolutely fantastic. We loved the breakfast. We loved the grapevine-covered terrace overlooking the harbor.

Stayed in September 2024

Everything was great!

Our hosts were very welcoming and accommodating. The hotel has a lot of character and is clean and well decorated. There were several little surprises and personal touches such as a welcome drink. We loved the scrumptious breakfast which we ate on the beautiful terrace. We would love to stay here again. Thank you for your generous hospitality!

Stayed in October 2024

Wonderful welcome, stunning balconies and beautiful decoration - would recommend!

Stayed in September 2024

The shower head wasn’t great as a lot of the water leaked from the side.

Very quaint hotel. Very helpful and friendly staff. Great location.

Stayed in September 2024

Could not fault it

Location, decor, quirky, staff-super friendly & helpful. Great breakfast

Stayed in September 2024

The art from floor to ceiling. The friendliness and excellent service by the staff. The location. The breakfast.

Stayed in September 2024

Nothing bad to say about Henrys House - we loved staying here

Helpful friendly staff, great property with a good feeling and location.

Stayed in September 2024

The atmosphere

Stayed in August 2024

Beautiful property, great breakfast, perfect location and valet available!

Stayed in September 2024

Little comfort in this beautifull old Sicilian house, but not an issue. Better to be given a room on the higher floors

Great location on the top end of Syracuse, nice breakfast on the terrasse, lovely bar downstairs for sunset by the sea. Close to the old town. And so local beaches for a swim.

Stayed in September 2024

Having to leave

Fabulous cold breakfast, in or outdoors, with lots of pastry, pie and egg varieties changed daily. Brilliant location, friendly and helpful staff. Everything.

Stayed in August 2024

There isn't anything to not like about this place.

Fantastic location. Breakfast was amazing and staff were really happy and helpful

Stayed in August 2024

Tv didn’t work Internet very slow

Everything , especially the decor and floors etc Very beautiful

Stayed in July 2024