You could hear everything from the neighbouring bathroom which was really uncomfortable, but everything else was better than perfect.

Hotel is in an amazing location & all the staff were excellent and really helped make the stay (not forgetting the owners too)

Stayed in August 2024

Nothing.

The Grand Excelsior Vittoria is the epitomy of magnificent hotels in Sorrento. The private location in the middle of the city and the expansive views of the gulf are inimitable. The staff and service are beyond exceptional and for the caliber hotel they are, they are very child friendly. They also have a direct elevator to the marina. I would never want to stay anywhere else in Sorrento. You feel you are living in a different era altogether.

Stayed in August 2024

Marvelous views, marvelous decor, marvelous garden, marvelous restaurants, marvelous location. Great place to stay when doing various day tours on the Amalfi coast and to Capri. Pure luxury.

Stayed in July 2024

Like a lot of historic buildings, its difficult to deliver the right number of bedside sockets for our multiple devices, but we got by.

I've stayed at some of the very best hotels in the world, but I think this was the best. We had a slight problem at the start of our stay but it was resolved so well and so professionally that it only enhanced the experience. ALL the staff from the general manager, Tiziana right down to the room maids and bell boys were absolutely superb and they all seemed to know everyone's name which was impressive. The breakfast buffet was fantastic and the service exceptional. We used the both the Terrazzo Bosquet and L'Orangerie restaurants in the evening and I can highly recommend both of them. Oh, and the suite was fantastic.

Stayed in June 2024

Can’t wait to return

Best hotel I’ve ever had the please to say in 20 years of travel this is by far the best in the world

Stayed in July 2024

The hotel and the staff are amazing. They could not do enough for us and we loved every minute of being there!

Stayed in June 2024

I am been nit picky here but we got the jr suite with sea view and in the booking confirmation it should the sr suite photo. The view was still awesome, but it felt like a minor bait and switch. Also, these photos were not on the general photo tab. They were specifically for this room. Also the pool and spa are very nice. I just expected a bit more for the price.

The view was spectacular and you close to everything to do travel wise. You are 40 min Pompeii, 90 mins from Almaphi coast, and a 20 min ferry to Capri. The food, staff, including the concierge were top notch. Best breakfast in Sorrento.

Stayed in April 2024

Nothing

Beautiful traditional hotel in extensive grounds.

Stayed in September 2023

No tea or coffee in the room

Perfect location . Immaculate, staff very attentive.

Stayed in August 2023

Wonderful hotel, looking at the Bay of Naples/Vesuvius from our room/balcony Ate at the Michelin restaurant - food was fantastic Biggest selection of cakes/pastries even seen at a breakfast - and they were scrumptious Wonderful piano playing at breakfast - absolutely delightful Also the pianist in the evening was fantastic - the atmosphere created on the balcony was really special

Stayed in July 2023

Beautiful place, perfectly situated with convenient elevator down to the port for easy ferry departure. The service was amazing, including a live piano player during our sumptuous breakfast. Amazingly attentive and friendly staff.

Stayed in July 2023

Absolutely zero complaints. We will return to this hotel.

This hotel was divine. Centrally located, fantastic staff, and the most beautiful terrace overlooking the bay.

Stayed in June 2023

N/A

position on cliff edge over bay… views The stunning gardens setting The decor The fabulous staff

Stayed in June 2023

Internet connection patchy in bedroom

Location, staff friendliness, views

Stayed in May 2023

Absolutely everything was exceptional! The staff, the hotel, the location. Best hotel I have ever stayed at!

Stayed in May 2023

nothing

the location was fantastic, right downtown, but far enough away from the traffic noise. the hotel is on a cliff overlooking the sea, with a great terrace on which to enjoy an aperitif before walking into the adorable downtown for dinner.

Stayed in November 2022

Everything about this hotel is amazing. A stunning building with beautiful architecture and interiors, the gorgeous terrace and views, the amazing staff who are friendly and help with every need as well as all the luxury 5 star touches that felt so special. Our evening in Terazza Bosquet was the best fine dining we have eaten at for some time. Thank you all for a wonderful stay. I have convinced my husband to renew our vows here in the future!

Stayed in November 2022

Everything was either excellent or exceptional especially the hotel staff. Great decor and large rooms Located in the center Nice breakfast

Stayed in October 2022

Extortionately expensive restaurant, $40 EUR for a sandwich or burger which whilst delicious, did not justify the prices.

Were treated to a complimentary upgrade as we were on our honeymoon. Beautiful hotel, immaculately presented with the most stunning balcony overlooking the marina. One of the finest hotels I've ever seen.

Stayed in October 2022

price/value

location

Stayed in September 2022

Not a thing!

The most exceptional stay we have had in a very long time. The hotel, whilst large, makes each guest feel like the most important person there which is quite a feat! They went above and beyond to make sure our stay was brilliant and they certainly delivered. The hotel is beautiful, the breakfast was excellent and our room was stunning. We cannot wait to stay there again.

Stayed in September 2022

Everything!...the location was perfecrt, the hotel garden was beyond amazing, the terrace was beautiful and breakfast delicious...best hotel in sorrento hands down

Stayed in August 2022

Probably the best hotel we’ve ever stayed at. In this instance, you get what you pay for. With a place like this, you don’t need to venture outside the walls of the property. It has the best restaurants, best bars and views of Vesuvius to die for. The staff were incredibly professional, yet they would also remember you and have a laugh with you. We probably had the best pizza we’ve ever eaten at L’Orangerie (the restaurant nestled between the huge outdoor pool and the gorgeous orange groves - try the homemade marmalade by the way!). The Michelin Star restaurant, Terrazza Bosquet was incredible. Attentive service, knowing when and-more importantly-when not to approach, imaginative appetisers, genius wine pairings, delicious food and an even more delicious view - this was the cherry on top of what was already an amazing stay!

Stayed in August 2022

The most magical hotel in the heart of Sorrento. By far the most exquisite hotel I’ve stayed in.

Stayed in May 2022