Via Riccardo Wagner, 2, 90139 Palermo, Italy
#17 of 93 hotels in Palermo
Guests' ChoiceBased on 899 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
8.8
Staff
9.4
Value for money
8.6
Free WiFi
7.8
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End of dialog contentReviewed: 28 June 2024
Imogen
United KingdomStaff at breakfast are quite laid back and no regular protocol - some days they come to the table to offer coffee & ask for room number, others they don't and you either attract attention or go to the bar to ask for coffee. Different staff seem to do things differently too, so it can be a bit confusing when you first go. However they are all usually helpful when you ask for something.
Location is great for nearby street restaurants and easy atmosphere for eating out & a short walk for the bus stop to the airport. The historic areas, street food markets, shops and restaurants are all within walking distance. The staff at Reception and the concierge / porter were particularly helpful and welcoming. A good choice of food at breakfast with a variety of coffee and teas. Great to have air conditioning in the hot weather and bottled water supplied in the bedroom. Although Palermo is not a quiet city, this is generally a quieter location for night time - we've stayed several times and usually sleep well.
Stayed in June 2024
Reviewed: 27 June 2024
Giacamo
United StatesNothing
Very elegant
Stayed in June 2024
Reviewed: 26 June 2024
William
SwitzerlandBreakfast was okay/average, but nice enough. On the last night, the person in the room above me was making a lot of noise, but this is not the fault of the hotel.
Very good aircon, especially in summer heat! Beds were very comfortable. Staff very friendly.
Stayed in June 2024
Reviewed: 25 June 2024
Simon
United KingdomNothing, it was exceptional
Beautiful grand building. Reception, door staff, barman and housekeeper were all really friendly and helpful. Breakfast was exceptional. Room was immaculately clean. Ideal location for visiting all the sights
Stayed in June 2024
Reviewed: 22 June 2024
Sebastian
ChileNothing
Location is very good and the hotel is beautiful. The stuff is frienndlu and helpful too.
Stayed in June 2024
Reviewed: 21 June 2024
Balwinder
United KingdomIt was beautiful, grand and historic. The location was great and the staff were amazing! Definitely stay here again.
Stayed in June 2024
Reviewed: 21 June 2024
Ian
United KingdomRoom was small with old bulky furniture. Better design could use the small space better.
Staff were great, breakfast very good, bar and staff good. Hotel clean and well maintained. Room was small with old furniture.
Stayed in June 2024
Reviewed: 17 June 2024
Karen
United StatesNice location. Great breakfast
Stayed in June 2024
Reviewed: 14 June 2024
Karenbsazar
Saudi ArabiaVery Poor internet connection!!
Beautiful classic hotel!!! The room is big, comfortable bed,Big bathroom and vert clean. Helpful and friendly staff. Very good location near the historical center.
Stayed in June 2024
Reviewed: 13 June 2024
Richard
United KingdomNothing
As the title suggests it was “Grand”
Stayed in June 2024
Reviewed: 10 June 2024
Osnat
IsraelA very nice hotel. close to everywhere. Very special style, I liked it. Lovely staff. good breakfast.
Stayed in June 2024
Reviewed: 9 June 2024
Gai
AustraliaChecl in and out
Stayed in June 2024
Reviewed: 7 June 2024
Liliana
AustraliaNothing. Everything was excellent and I would recommend this hotel to anyone travelling to Palermo.
The bed, room and bathroom were very comfortable. The staff were professional, proactive, friendly and helpful. Nothing was too much trouble. The breakfast was nice and offered lots of choices. The location was fabulous - walking distance to all the major points of interest. Valet parking was very welcome.
Stayed in May 2024
Reviewed: 4 June 2024
David
AustraliaSize of room too small
Evening drinks at the bar of the hotel
Stayed in May 2024
Reviewed: 4 June 2024
Stuart
United KingdomNothing the whole place has a friendly atmosphere, great location and again the staff could not do enough to assist
the hotel was well situated to get to the area for food and drink but far enough away to be quiet, the staff could not be friendlier; there was nothing they wouldn't do or find out for us
Stayed in June 2024
Reviewed: 4 June 2024
Roger
AustraliaBit of street noise.
It was an excellent quality hotel. The rooms were comfortable and large , good breakfast.
Stayed in May 2024
Reviewed: 3 June 2024
Roland
United KingdomExcellent location and a handsome grand old hotel. Parking valet service (Euro25 per day) is very efficient and saves a lot of hassle. So much to see in the city and beyond.
Stayed in May 2024
Reviewed: 2 June 2024
Leora
United StatesAll good.
Very nice hotel. Old but nice.
Stayed in May 2024
Reviewed: 1 June 2024
Richard
United KingdomNothing
It really was ‘Grand’, in a lovely old fashioned kind of way. Room was large, comfortable and well equipped. The staff were all charming, helpful and just damn nice. The breakfast was excellent: very good scrambled egg. We travel a lot, and good scrambled egg is the sign of a good hotel we think! The situation was perfect: a little out of the way of the noisy tourist spots, but you could walk to them easily. There are nice little bars and restaurants just around the corner. We enjoyed the laid back jazzy live music in the bar on Thursday evening. The hotel was a great sanctuary from the craziness of wonderful Palermo. Thank you, we had a great time!
Stayed in June 2024
Reviewed: 28 May 2024
Giacomo
BelgiumNothing, everything was perfect.
The position, the facilities, the charme.
Stayed in May 2024
Reviewed: 27 May 2024
Geraldine
IrelandBeautiful very large and spacious bathroom but with avery small shower located in the corner
It’s old world charm, the Excellent location, friendly and helpful staff. Good breakfast.
Stayed in April 2024
Reviewed: 26 May 2024
Karl
United StatesLiked everything.
Great location. Beautiful hotel. Reasonable price considering its quality.
Stayed in May 2024
Reviewed: 24 May 2024
Wan
SingaporeNothing. The hotel room style is that of grandeur European - with darker and heavy furniture. It takes a bit of getting used to compared to the clean modern style. Other than this, the room is big and comfortable.
The hotel room and bathroom were clean and spacious. Beds were comfortable. Breakfast spread was good and hotel staff were polite. There are nice restaurants near the hotel and the hotel is just a 5-min walk to Teatro Massimo ( opera house) and food street , a 10-min walk to La Martorana and Quattro Canti and a 15-min walk to Palermo Cathedral and Palatine Chapel
Stayed in May 2024
Reviewed: 23 May 2024
Boris
United StatesWonderful hotel!
Stayed in May 2024
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