We arrived the same day it had been vacated and the cleaning was not great. Fresh linen and towels, but it did not appear as if the bathrooms or bedrooms had been cleaned.

The views from the apartment were amazing . The location to both main train stations was great. The apartment size was good, 1-1/2 bathrooms suited us well. It is worth knowing the apartment is on the 5th floor and no lifts are available so 94 steps with your suitcase is a challenge.

Stayed in September 2024

The owner didn’t help carry the luggage up 78 steps

Amazing apartment with fantastic views

Stayed in August 2024

A late fee is already too much on top of a very expensive night rate.

Someone gave us the keys and explained things about the apartment.

Stayed in June 2024

More electrical outlets would have been super helpful since we were traveling with 2 families (including 4 teenage girls). The two outlets in the bathrooms were very busy! Adding mirrors in the main two bedrooms would have been super helpful also. It could have helped the rest of us with getting ready when those bathrooms were in use. Lastly, there were four flights of stairs to get to this apartment property and that was a surprise that I didn't remember being noted. (Especially surprised when we arrived with a ton of heavy luggage!)

The staff that met us for check in (Lorenzo?) was amazing. He was there waiting for us when we arrived and was super friendly, patient and extremely helpful. I very much appreciated him and his kindness.

Stayed in July 2024

The organisation managing the apartment need to include more detailed information regarding that the apartment is on the 4th floor with 92 Steep steps and not just say the apartment located top floor with no elevator. The top floor could be any level and number of steps could be small to reach a floor level less.

Great view BUT you need to climb 90 steep stairs to the fourth floor and carrying suitcases

Stayed in May 2024

The air conditioning struggled to keep the place very cool although it was much better than nothing. When staying with 10 guests, three were on sofa beds or pull out beds which weren't particularly comfortable and also meant that the living room became a bedroom, leaving little communal space.

Location was great. Quiet, yet close to the centre of the city and not far from night life. The apartment was spacious, bright and clean.

Stayed in August 2023

The steps! We had a two level apartment- our daughter counted to get to her room it was 92 steps. To get to our apartment was 82. That is a lot of steps!!!!!! This apartment is not for the faint of heart! The third bedroom isn’t a bedroom, it’s a loft- with a couch. ( just for clarification)

The views were incredible! We could see all across Florence.

Stayed in August 2023

No breakfast was included. carrying luggage five flights of stairs was not fun. The beds were a little on the hard side. one of the shower doors was broken. There were a lot of stores nearby.

The space accommodated 9 people.

Stayed in July 2023

The apartment was exactly as advertised. The host was prompt in delivering the keys and instructions.

Stayed in June 2023

When you are booking it isn’t clear in what apartment you’ll stay. The stuff is pretty rude and they’ll charge you for everything. They’re lacking hospitality and it is pretty obvious that you are a walking wallet for them. The security deposit was released a month after, but the person who gave us the keys stated that they are releasing it right after the check out.

The room was spacious and clean.

Stayed in August 2022

Never seen a stranger and more uncomfortable shower (in some kind of pit) and 'bathroom'. Sloppy kitchen, cooking tools were not all clean. The neighbourhood was also dissappointing and I didn't feel at ease. Price/quality : absolutely disproportianal.

Comfortable bed.

Stayed in September 2024

I refused to stay in that apartment even before checking- in because when we entered the apartment we have told the guy who delivered the keys and checked us in that AC is not working and because there were lots of Mosquitoes in the apartment and your personal was witness of all those things. We talk him that we can not spend a night in that apartment and that he provides us another place to stay. But your personal Mr. Sami said he cannot do anything.( and now you telling us that we didn’t give you a chance to relocate us ? When your personal refused to do so ) In result after check-in we found out also there is no hot water and the shower didn’t work and I had to try to fix it myself. As a result we adults didn’t sleep at all and urged to checkout and runaway the apartment already in 4 hours after check in because there was all my kids are having allergies from mosquitoes and could have no sleep.

-

Stayed in July 2024

When we arrived the apartment bathroom was being cleaned with heavy chemicals which made the apartment full of fumes. The cleaning person left the black dirty gloves he used to clean the bathroom on a shelf in the bathroom when he left. The kitchen area behind the sink was very dirty and there were blood marks from smashed bugs by the bed in the loft.

Proximity to where we wanted to spend our time.

Stayed in June 2024

The apartment was good, it has everything that you ever will need. The view from the balcony was breathtaking. The Wi-Fi was super and the location was really close to all tourist attractions.

Stayed in September 2023

4th bedroom has no air conditioner

Large and comfortable

Stayed in September 2023

It was a little warm at night for sleeping couldn’t get it cool enough

location was great

Stayed in August 2023

Electricity issue the breaker kept tripping. AC units are old and do not cool well. The bathroom is broken. No elevators. Old appliances.

Location

Stayed in July 2023

Hard to climb up 2 floors without elevator. They didn't give us that many suggestions for food around. The sofa bed could be better quality and we need a sheet for the single bed in the living room.

spacious,good location. Responsive.well organized.

Stayed in July 2023

perfect location! within walking distance of many tourist attractions. clean and spacious!

Stayed in May 2023

noisy street noise, a lot of street traffic and horrible internet service

clean

Stayed in September 2022

Perfect location in Florence city center. Well equipped, cute apartment with an amazing view. I had the piano in the room that I loved! Also, receptionist in the office was super nice when we checked out. She printed us the boarding passes and let us leave our luggage in the storage for a few hours.

Stayed in August 2022

When we first arrived, the apartment hand't be cleaned yet even though we were after check-in time and had notified the property of our arrival time. The woman handing over the keys was very apologetic and explained the cleaner was on the way and that we should go for a walk and once we came back it would be clean, which it was. However, on our second night the power blew at midnight, we had been shown the breaker and flipped it several times but nothing worked. I tried to contact the Apartments Florence Srl agency for advice but they have no after hours emergency number which is unacceptable. Eventually I found the 'user guide' for the apartment and found the fuse box to turn the power back on. On our third and final night, the water completely ran out and stopped working, once again in the middles of the night, so we had no way to contact anyone for assistance. We had no running water so could not brush our teeth, shower, or use the toilettes. I sent an email to the company and they did not respond for 7 hrs all while we had no water. When we checked out at 10:30am the last morning, we still had no water. When I asked for a refund for the poor service, the company only offered me 50 euro for the late cleaning but nothing to resolve the power or water issues because it was "out of their control". Pathetic. I travelled around Europe for three weeks and this place was the most expensive, and the WORST experience.

The location was perfect and having air condition during the warm weather was necessary!

Stayed in May 2022

There’s NO LIFT. Apartment is at the top of building so u have to climb almost 90 STEPS to get there. There’s no facilities for getting luggage moved - I was quoted €15 to have luggage taken down the stairs! Heating /electricity a rip off quoted €200 for 9 days. There was no way of controlling the heating which was lukewarm and on 24/7 which I didn’t want as I was out all day, every day and only needed the rads on in the evening. There was NO TOASTER supplied. The TV Didn’t work - there was NO SIGNAL. I wasn’t told that there was mosquitoes in the apartment and as a result I got 10 bites on my face and 8 on my hand while I slept on the first night. I had to buy plug in devices to get rid of them, together with citronella spray and special cream for my face. The marks on my face and hand have just cleared up since I came home.

location….view of Duomo…comfortable bed…nice kitchen.

Stayed in January 2023

There are no comments available for this review

Stayed in May 2024