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Reviews of Gardaland Hotel 4 stars

Via Palù, 37014 Castelnuovo del Garda, Italy

#9 of 13 hotels in Castelnuovo del Garda

Guests' Choice

Review score

Based on 252 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 28 April 2024

    7.0
    Terrible breakfast
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a nightmare. So crawdy we were literally walking on each other not to mention how difficult it was to get some food. The food was very average and basic, quite a disappointment

    That it’s close to Gardaland.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location to the park was great. The rooms were clean and comfortable. The breakfast was great.

    Stayed in April 2024

  • Reviewed: 9 November 2023

    9.0
    Nice Theme Hotel - good value
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    everything was fine

    Breakfast was decent, coffee is not Italian standard; room was clean and the activities tailored more to smaller children. Tutankhamon restaurant was a nice surprise.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Excellent hotel
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night

    The shower basin was defective and the bathroom flooded.

    Breakfast was great. Hotel facilities were excellent.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    The breakfast and the service during breakfast.

    Stayed in August 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff were extremely pedantic about the pool and breakfast although an extensive selection was quite expensive

    The hotel was well set up for children

    Stayed in August 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The bar wasn't well staffed at night and we waited a long time for coffee and cake despite it being fairly quiet. It also isn't clear how the wrist band payment works - you can only use it in the hotel not in the theme park.

    Pool was lovely and so quiet during the day as everyone is at the theme park! Great range of food at breakfast and beautiful rooms. The shuttle bus into town/railway station is also really helpful although timing is a bit vague.

    Stayed in July 2023

  • Reviewed: 29 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night

    This hotel met our expectations and have to say that everything was perfect from beginning until check-out. Staff very friendly and supportive, room clean and nice. We appreciated shuttle bus to the Gardaland directly from the hotel and back. This hotel can recommend

    Stayed in September 2023

  • Reviewed: 27 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel style is classic but it needs to be renewed

    Atmosphere and location

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is too far for the town. And taxi is about 15€ each time it takes you from there to the city. Bus is not available near the hotel

    The themes and there free bust for the gardaland park

    Stayed in September 2023

  • Reviewed: 5 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The food is awful. The breakfast is terrible- all the products were with terribly low quality. Most of the vegetables were spoiled. We had dinner once and didn’t come back. There was a lot of noise at afternoon between 2-4 pm when we tried do take a rest with the kids.

    The hotel is a kind of heaven for kids. Rooms are clean and comfortable. Nice location.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our kids loved this hotel because they have good entertainment program and amenities which made them happy. Some of the staff weren’t that friendly like you would expect them to be in a hotel. Breakfast wasn’t as good and without lots of variety as in some other hotels in Europe. Overall, we are glad that we choose this hotel mainly because of our kids but in future we won’t be staying here anymore.

    Stayed in August 2023

  • Reviewed: 1 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 5 nights

    WiFi signal at our room was poor

    .Great breakfast, really close to all relevant adventure parks Easy way for supermarkets and exist to the Autostrada.

    Stayed in August 2023

  • Reviewed: 30 August 2023

    8.0
    Great value for money, would stay again!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    Not sure why housekeeping felt it was appropriate to vacuum the hallways at 10.30pm at night!

    The rooms are very spacious and well equipped and the staff were helpful and friendly. We did not have an issue staying here, good value for money.

    Stayed in August 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Didn’t like the conception of meals, no option to book with food so you need to pay every time you want to eat, not cheap, especially for children, cause they don’t eat each time you pay. One more thing - no free water at the pool, in such hot weather, water is a basic need.

    Good if you want to visit Gardaland Park, two minutes away on free shuttle bus from the hotel. Good pool. Clean rooms. Polite staff.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    9.0
    Excellent and fantastic for kids
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    no comment

    organisation

    Stayed in July 2023

  • Reviewed: 23 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast

    Facilities and location

    Stayed in August 2023

  • Reviewed: 19 August 2023

    7.0
    Not a very resorty resort
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    If you travel without a car, this hotel is in the middle of nowhere - there are much better options in Peschiera del Garda. If you want fo go there - you need to first take a shuttle bus from hotel to the park and then another one from the park to the railway station. Another thing, if you claim it to be a resort, through some slippers in the room, add used shower caps, etc. You can have dinner at a buffet restaurant from 19 to 21 only. Working time of the pool (9:30-19) also makes you decide: what do you want to do Gardaland or swimming pool, why not open it at 7 and close at least at 20?! There are no stores in the walking distance, if you do not have breakfast - the onluy food you can get at tge pool bar is chips. At the same time, you cannot get a slushy there in the morning. Very contradictory! The receptionists are reluctant to order taxi service if it was not ordered 24 hours in advance, also we had a very bad experience as we could not get a taxi in Sirmione after the dinner, so we decided to call the hotel, but it went to voicemail offering us to send them an email…And the hotel territory looks like a construction site and the so called balconies on the ground floor are behind the construction fence, looks very unpleasant. I would think twice before staying there again.

    Definitely any kid will like that hotel - there are a lot of fun statues, “gym” area, machines, swimming pool area and all those kinds of attractions. The room was big enough, we did not have breakfast included - we chose to get it when we wanted - it was an okay selection - not that many healthy options though and on the unhealthy side - very weird for a kids oriented hotel not to have chocolate milk:) Blue lagoon area where the swimming pools are is very clean and the kids definitely enjoy it there.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds and bedding uncomfortable, not much in the way of evening entertainment for adults or children which is a shame.

    Great for children, the swimming hats were not very pleasant and the pool wasn’t very clean at all. It was like a public lido. We left before the horrendous storm, but I can’t imagine there is much to do there if the weather is bad. Great little hotel around the corner that doesn’t lovely food and wine, it also had horses in the paddock. Check that out for sure.

    Stayed in July 2023

  • Reviewed: 11 August 2023

    8.0
    Great stay. Perfect location. Friendly staff.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It would have been nice to have a a kettle in the room for tea.

    Staff were very friendly. There was a free shuttle service from the hotel to Gardaland park, making it very easy to get to and from the park. The service lasts until 11:30pm

    Stayed in August 2023

  • Reviewed: 9 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights

    Pool closes early at 7pm

    Pool area and pool are quiet nice and large. Kids love it!

    Stayed in August 2023

  • Reviewed: 8 August 2023

    7.0
    It is time someone tell the trueth
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    1. There isn't any synergy between the gardaland park except the logo ! No benefits for entering, except shatel but family that comes with a car don't need it ( but of course must pay extra 7 euro in the park 😡) 2. For the rooms price I expected to have min a coffee machine for adults. ( vary in all other less rated places in Italy!!!) 3. We slept in a building probably was mented to be a dog friendly visitors but we weren't so burking around 2300 pm or 7 am wasn't our wish to have is our vacation we expected to be in. 4. Cleaners. Waiting and talking from 8 am our of the door.. hii we r family in vacation.. we can woke up later than that..why waking ⏰️ us early ???

    Very clean even more than expected.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No discounts for entrance to Gardaland as advertised on Booking.com. Free buss to station os with change at Gardaland. Irregular schedule, and only every half hour between 10.00 and 16.30. We had to take a taxi. Plastic covered mattresses was hot and uncomfortable to sleep on. Poor noise insulation to neighbor room and hallway also made sleep poor. Location is isolated - you need to go by car to get to anything.

    Clean and nice room. Good facilities.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    Perfect hotel for the Gardaland theme park, lego land water park and sealife centre.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We stayed 3 nights and went to the park for only one day. It's a little way out from civilisation so you have to rely on the park shuttle bus and another park-to-station bus. It works well if you time it correctly but if you don't, it can take a while to get to the station /lake. This put us off going outside of the hotel in the evenings so we went large at lunch elsewhere. The shuttle buses during the day are free and continuous so pretty good but Queuing isn't a things so be prepared to muscle your way on. The hotel bar and restaurants are quite a lot more expensive than the eating establishments in peschiera del garda. They're also quite generic, so the furnishings in the restaurants and bars could be from anywhere which is a little off putting when compared to the beautiful locations close by. We didn't eat at the hotel during our stay.

    The hotel really was lovely. It was clean and smelt nice. Even the standard room is huge with a large bathroom and comfortable beds. The pool was also very clean clean and there were always sun beds available. The shuttle buses were handy for the park and they're free. If you're visiting the park for a few days, it's perfect.

    Stayed in August 2023

Showing 1 – 25

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