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  5. Reviews of Friendship Palace

Reviews of Friendship Palace

14 Via Milazzo, Central Station, 00185 Rome, Italy

#3451 of 3,465 B&Bs and Inns in Rome

Guests' Choice

Review score

Based on 85 hotel reviews

4.0

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    4.9

  • Location

    7.7

  • Facilities

    4.5

  • Staff

    6.1

  • Value for money

    4.9

  • Free WiFi

    5.2

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Showing 1 – 25

  • Reviewed: 21 May 2024

    3.0
    Expensive for such a low grade room
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Although having a private entrance to where my room was located, there were people talking loudly outside my room until 2am.

    L

    Stayed in May 2024

  • Reviewed: 4 May 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    I expected a little bit more because of the amount of money I paid. Totally overpriced place. The building is a mess. I had a really hard time finding the hotel because there were no signs of it. Every time I opened the water, a sewage smell filled the room. The walls were not soundproof and I could hear the people in the rooms. The bed did not have a bedsheet and it was uncomfortable to sleep in. The wifi did not work at all and I had to pay 2 euros for an extra bathroom towel.

    A minute away from the Termini station. Nice restaurants and bars close by. The staff let me store my luggage for free since I arrived an hour before the check in and they were kind in general.

    Stayed in April 2024

  • Reviewed: 29 November 2023

    5.0
    Still to improve very simple way, just print out a sheet on the floor where the reception is
    • Leisure trip
    • Family with young children
    • Triple Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    No visualization which floor, simple paper completely missing to advice

    Booking

    Stayed in November 2023

  • Reviewed: 22 November 2023

    5.0
    cost benefit is decent
    • Leisure trip
    • People with friends
    • Triple Room with Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Bathroom Door was broken down, hot water was not enough temprature.

    Location and cost

    Stayed in November 2023

  • Reviewed: 11 July 2023

    4.0
    Cheap hotel in central Rome
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 3 nights

    I believe that with little effort the owners can convert the room in a nice one and charge a bit more. First, everything was very dirty, floors, toilet, a cleaning is not so difficult. Second, they could make things work if advertised: with 38 C outside, the air conditioner did not work, neither did the fridge and TV, nor the reading lamps. What I really did not like was the bed, which was not a bed but a sleeping couch, parted in the middle and very uncomfortable.

    The hotel (or hostel) is located 100 m away from Termini in central Rome, which is very convenient if you arrive by bus from the airport, and is even more convenient if you arrive late as the market in the terminal is open until 0 h to still grab some quality food. It is noisy outside, but less than near touristic attractions. Reception is on the 1st floor and open 24/7, which was one of the decision criteria as I had a late flight (private rooms automatically excluded as it was not possible to check in past 22 h). The other criteria were location (central) and price. I had low expectations for the price for a single room with private WC. Was happy with the location (even if not the prettiest in the city), it is about 2 km from all interesting places, the most distant, the vatican, is 5 km away. A towel was extra for 2 EUR, city tax is paid cash upon check in (3.5 EUR/day). The room was on the third floor, was spacious, the shower worked well and had hot water. had to enter 3 codes to get in the room and out of the building. Personnel was friendly - despite my late arrival. For breakfast, there is a superb coffee shop next door with excellent coffee and magnificent sandwiches and pastries.

    Stayed in July 2023

  • Reviewed: 22 June 2023

    3.0
    BEDBUGS!
    • Business trip
    • Solo traveller
    • Triple Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Just an awful place, not worth the price. It was the last place with a room available in the area; next time I'll rather sleep with the homeless people at Termini station.

    Being out of there.

    Stayed in June 2023

  • Reviewed: 15 May 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No soap no towel not good service for shower

    Nothing

    Stayed in May 2023

  • Reviewed: 12 May 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Triple Room with Bathroom
    • Stayed 3 nights

    The beds were uncomfortable. The staff wasn't the most pleasant at times. The room wasn't ready when we arrived.

    Great location.

    Stayed in May 2023

  • Reviewed: 23 March 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The blanket was missing. It seemed dirty. Towel was missing even though I paid for it. He gave me one after I complained. The room I had seemed to be a hostel room and became single. Also, it took me a long time to find this placec as the "hotel" is inside a building and only a floor.

    It is directly at the train station, so great to have access to the Metro and trains and shuttle to airport.

    Stayed in March 2023

  • Reviewed: 24 October 2022

    4.0
    you need to clean the rooms more often and there is no rag no wifi just clean more
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    the room that i purchased was not the room i stayed they transfer me to somewhere else and i dont like it its so hard for me to find the locations

    only the receptionist

    Stayed in October 2022

  • Reviewed: 8 June 2022

    4.0
    Bad hotel for the value you pay
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 3 nights

    The hotel doesn't have a sign on the building outside. My room was on the 5th floor but The hotel building has a very poor old elevator. The worst thing was the noise coming from the street, especially from the night club . The AC is not working and the staff lied to me for fixing the AC

    Clean room and excellent wifi

    Stayed in May 2022

  • Reviewed: 25 April 2022

    4.0
    cheap but poor
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    no towels at the room

    läget

    Stayed in April 2022

  • Reviewed: 30 June 2021

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night

    no towels. no air conditioned. all must be payd separate -no clarified at moment of reservation-

    location in front train station. perfecto for few hours

    Stayed in June 2021

  • Reviewed: 9 June 2024

    2.0
    Very poor
    • Leisure trip
    • People with friends
    • Triple Room with Bathroom
    • Stayed 7 nights
    • Submitted via mobile

    On the first night the room smelled really from the bathroom and when we complained to the staff they didn't do anything and they told us to go the next day when the manager would be The warm water from the shower head did not flow properly

    Stayed in June 2024

  • Reviewed: 3 June 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Triple Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like at all. Facility was totally messed. They gave me a room which toilet was not working properly. Everywhere was smelling like a garbage. Bed wasn’t comfortable.

    Stayed in June 2024

  • Reviewed: 29 December 2023

    7.0
    Good for a last minute place to sleep
    • Leisure trip
    • Solo traveller
    • Triple Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Single bed was small but comfortable. For the size of the room a full bed would be better. Comforter was small for me I’m 6,0 tall. They charge €2 for a towel.

    Location, AC cold heat inside the room and night rate was equal cheap.

    Stayed in December 2023

  • Reviewed: 19 November 2023

    1.0
    Worst experience ever
    • Leisure trip
    • Family with young children
    • Triple Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in November 2023

  • Reviewed: 11 November 2023

    1.0
    bed bugs!!
    • Leisure trip
    • Couple
    • Triple Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    bed bugs!! I was bitten by bed bugs. Bites just all over the body, starting from the neck to the legs. Upon arrival home, it turned out that in addition to bedbugs, there were also ticks, as they also found a subcutaneous tick that continued to bite. I spent a lot of time and money on treatment and tests. terrible place. life threatening.

    location

    Stayed in November 2023

  • Reviewed: 23 October 2023

    1.0
    The worst ever hotel I have been in my life
    • Leisure trip
    • Couple
    • Triple Room with Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    No tv, air conditioning and Wi-Fi ,no towel no soap and one roll of toilet tissue for 4 days even though we paid for all that when we booked though you Dirty, bed is sinking in the center and have some thing bite us Every day we fight for air conditioning finally they move us to very small room with very low air coming out

    Location

    Stayed in September 2023

  • Reviewed: 19 October 2023

    1.0
    Hotel very dirty, no (advertised) services, owner in Africa! Suspicious business!
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night

    Very scarse hygiene, hard to get to the rooms. (I had to go to the 4th floor, enter a keypad door, go through a hallway, then another keypad door, then go down 1 floor, another keypad door, and finally my room, Unreal!) The bathroom stunk bed, around the bad dust and hair clumps. The sheets and pillows had hair on and smelled. TV and WIFI, which I paid extra for, not working. There was no one towel (2 euros per towel, already paid for but not there). No shampoo, no shower soap, just hand soap. I went to the receptionist, a young man from Bangladesh, whose Italian was mediocre, so we ended up communicating in English. The men went to change the sheets in my room. At that point I asked to change room, get full refund if I left, or at least have half of the payment back. The receptionist said it wasn't possible. I asked to to speak with a manager or the owner. He said no one was there, and the owner was in Africa, Eritrea! He then showed me 3 other rooms, same story just a bit cleaner. It was getting late in the evening, I was tired from traveling all day and I had a flight to catch the next morning. I ended up choosing to stay in the last room shown to me. I really wanted to shower, do the check in and some email work, but it wasn't possible since no WIFI service. WIFI worked by the reception only, and supposedly there was a working TV there. Not what I paid for, and it was full of other people already. In addition, there was no hot water, I had to shower with cold water. That evening other costumers were complaining about no hot water. The Hotel had no clear signs, hard to get to some rooms, very poor hygiene, no services which they advertise and get paid for. No one to speak to other then receptionist. The owner is in Africa! A shady and suspicious business at this point! One unreal negative experience, something from a movie! Absolutely to avoid this hotel!!!

    The position, near the train station Termini

    Stayed in October 2023

  • Reviewed: 25 September 2023

    1.0
    Would never stay here again.
    • Leisure trip
    • People with friends
    • Triple Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Place wasn’t clean. We are covered in bed bugs bites. No towels. Barely any toilet roll. Wifi didn’t reach to room. Didn’t feel safe.

    The location was good.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    1.0
    Disappointment
    • Leisure trip
    • Couple
    • Triple Room with Bathroom
    • Stayed 3 nights

    Everything was broken. The toilet was with out door. We didn't have towels. The toilet was broken, we didn't have hot water, bedside table was broken. They didn't have Sockets for charging. Only one in bathroom. They didn't have clean sheets for the beds. Disappointment. Close that Hotel. Actually isn't hotel, neither apartment. Just a bad room.

    Only the location because is near the metro station

    Stayed in September 2023

  • Reviewed: 30 August 2023

    1.0
    The most horrible hotel I have stayed so far.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Also , you have fleas in your beds, and it caused me to have an allergic reaction. As a result, I’m on antibiotics now, with flea bites all over my body.Plus the scamming about your booking name. I hope you guys are closed down soon.

    First of all , you have a different name in the booking than in person, in person you’re called “ hotel beautiful “ so that counts as a scam

    Stayed in August 2023

  • Reviewed: 13 July 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I dont recommend this hotel because the reception guy called Saloon it is the most rude person I ever know. He made my first day in rome the worst possible.

    Near the Termini Station, but isn't a very safe area.

    Stayed in July 2023

Showing 1 – 25

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