Via Passo Rolle 10, 38054 San Martino di Castrozza, Italy
#29 of 42 hotels in San Martino di Castrozza
Guests' ChoiceBased on 47 hotel reviews
8.3Cleanliness
8.8
Comfort
8.5
Location
8.8
Facilities
8.3
Staff
9.0
Value for money
8.2
Free WiFi
7.7
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Showing 1 – 25
Reviewed: 12 August 2024
Angela
United KingdomNothing
Probably the best view we have ever had from a hotel room
Stayed in July 2024
Reviewed: 26 March 2024
Mindy
United StatesNothing that I disliked. Very simple hotel, nothing fancy. Close to the ski lift and will provide you what you need for a ski trip!
The room was small and simple. However, it had a magnificent view of the nearby forest and dramatic Dolomiti cliffs. Breakfast was included which was nice.
Stayed in January 2024
Reviewed: 13 February 2024
Toooka
Bosnia and HerzegovinaBig room, free parking, good breakfast, very warm room at winter
Stayed in February 2024
Reviewed: 4 September 2023
Bruno
NetherlandsWe stayed in two rooms. One of them had a leakage around the shower. In the second one, wifi was not reachable.
Beautiful view of the mountains, good breakfast.
Stayed in August 2023
Reviewed: 1 August 2023
Billy
United KingdomGreat views and plenty of choice for breakfast
Stayed in August 2023
Reviewed: 21 July 2023
David
United KingdomVery poor Wi-Fi. We requested a room with a balcony but were disappointed. At breakfast just one very slow coffee machine, one not working and bacon and omelette were cold
Cleanliness and good breakfast
Stayed in July 2023
Reviewed: 24 March 2023
Jakub
Polandbreakfast - no vegetables, not so many to eat except sweets. One or two cheeses and ham, bacon and scramblers eggs which was very good but could be more.
localisation very close to the ski lift ski room, people at the reception - were very helpful.
Stayed in February 2023
Reviewed: 24 February 2023
Luka
Serbiadinner starts late, spa is paid extra
very nice and pleasant personel, near ski lift, big free parking
Stayed in February 2023
Reviewed: 3 January 2023
Žiga
SloveniaBathroom was a little outdated, but very functioning and clean.
I liked very friendly saff and clean rooms. Also evening program vas extra ordinary.
Stayed in December 2022
Reviewed: 17 July 2022
James
United KingdomSome may think the decor is a little dated , but it didn’t bother us
We had an issue with our hire car and the staff were incredibly helpful in helping us resolve . Location , views ,balcony superb and the family room is actually two separate rooms so very useful.
Stayed in July 2022
Reviewed: 21 February 2022
Martin
United KingdomLack of non alcoholic drinks.
Great staff, extremely helpful. Breakfast is exceptional especially the honey.
Stayed in February 2022
Reviewed: 30 December 2021
Saša
SloveniaA bit too hot
Good location, walking diatance to skilift, close to the town. Excellent dinner, friendly staff.
Stayed in December 2021
Reviewed: 5 August 2024
Miloš
Czech RepublicHotel from I´d guess early 90´s where time stopped. After arrival we found a T-shirt in the closet with reaction "Thank you" from the personal. very small room. We paid extra for mountains view I´d say that all the rooms have mountain view :).
Nice jackuzzi, Breakfast with old bread, no much to choose from (regarding "salty" breakfast), on the other hand sweet breakfast was nice. Recommendation/cooperation with dinner restaurant in town.
Stayed in July 2024
Reviewed: 21 March 2024
Penciuc
United KingdomWe did not stay there long enough😆
The view from our room was amazing. Spent our mornings in bed enjoying the mountain view through our balcony window/ door and listening to the river beneath. Just perfect, couldn't ask for more. To top it up it also snowed like in a fairytale and everything was white. The staff was great, good entartainment, nice food, saunas were brilliant after a day of skying.
Stayed in February 2024
Reviewed: 13 March 2024
Yasemin
GermanyThere’s a need to have “do not disturb” signs in the room
The view of the rooms, jakuzzi, and friendly stuff
Stayed in March 2024
Reviewed: 7 February 2024
Gisele
IrelandThis was not really a problem, but it would be nicer if they could set us in tables away from other guests in the dining area, so it feels more private and quiet. The place wasn't busy at all and they sit another 2 groups just beside us. Maybe it was just a coincidence, or maybe it is their local way to do things... we have been in a restaurant nearby and the very same thing happened there.
I have never felt so dear anywhere else, and I've traveled a lot! The staff were incredibly kind and helpful, the breakfast was well served (they have the best brioche I ever tried) and their Well-being space is another level: there is a "cold mist" and "tropical rain" shower in the sauna area with aroma & light therapy that amazed myself and my husband, and the Jacuzzi outside with a view to the Alps... These were the best things after a day full of skiing (there's a ski area just a few steps away, very convenient). Also the atmosphere of the place is cozy and welcoming, the bar area made me feel like I was in a movie, the Alpine experience I wished for! I'd definitely come back!
Stayed in February 2024
Reviewed: 23 January 2024
Serghei
MoldovaAdministration! Dinner!
Location. Rooms
Stayed in January 2024
Reviewed: 2 October 2023
Jorg
NetherlandsNothing. It was great 👍
The staff!
Stayed in September 2023
Reviewed: 14 August 2023
Anna
GermanyWe didn't have ANY wifi in the room - it was in the corridor but as soon as you close your door, it was gone. If you want to safe 30 Euros for one more repeater, you'll get angry customers. So, as unsatisfied customer, here the whole list: - parking is free but we almost were blocked by the other car and couldn't get out - bathroom is extremely small and outdated, you can't even sit on the toilet, no space for your legs! - breakfast could be better, in fact, quite poor - location is outside of everything, no bars, no restaurants around - hotel's restaurant must be bad - we didn't see anyone sitting for the dinner there - for such poor services the price is way too high
Parking is for free, view at the mountains from the window
Stayed in August 2023
Reviewed: 15 July 2023
Molly
United KingdomThere was no dinner available when we stayed. The beds were a little hard and the cleaning was hit or miss - some days our room got cleaned other days it did not. The spa was never turned on.
The location is great! Amazing views from the balcony of our room.
Stayed in July 2023
Reviewed: 10 July 2023
Celine
United KingdomUnfortunately, I have to be honest as my brother and I were fairly disappointed with the stay. Despite the positive points raised above, there is lots to improve in this hotel. 1) The staff: Firstly, when we entered the hotel to check in, the member of staff present seemed totally confused as to why we were here and unsure about how to check us in. On top of this, there was a complete lack of hospitality - almost as if the staff were doing us a favour by 'letting' us stay. Apart from the breakfast time, there was no information provided (facilities, etc). The four staff present were very young, and naturally inexperienced. Perhaps it is not their fault, but I would really urge the owner and manager to think carefully about better training, and hospitality. Without this, what is the point of running a hotel? You have the opportunity to run a beautiful place, so it 's a huge let down to provide such poor service. 2) Facilities: There is apparently a 'gym' and 'wellness' centre. When we asked the staff the next day about where the gym was, again, they seemed confused and didn't know whether there was a gym. Finally, after back and forth talk, they decided that there was a gym on the floor above and that the opening hours were between 3-6pm. My brother and I got back the next day (weekday) at exactly 3pm only to find that Wellness Centre was closed (which we were told would be open 3-6pm). We were unable to locate the gym, and wondered if there really was one... 3) The rooms: Overall clean but very outdated (assume they haven't been renovated since the 1980s), strange cartoon artwork of naked children on wall. Only two plugs in our room which were too outdated for travel adaptor plugs.
The view and location were fantastic. Our balcony looked over the beautiful mountains!
Stayed in July 2023
Reviewed: 3 January 2023
Cantone
IrelandThe food. They should invest for better chef
Spa
Stayed in January 2023
Reviewed: 3 September 2022
Domen
SloveniaBreakfast was very delicious, and location was perfect.
Stayed in July 2022
Reviewed: 29 July 2022
Federico
Italyall perfect
the staff was amazing
Stayed in July 2022
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