1 Piazza Sant'Elisabetta, Duomo, 50122 Florence, Italy
#28 of 379 hotels in Florence
Guests' ChoiceBased on 296 hotel reviews
9.3Cleanliness
9.6
Comfort
9.7
Location
9.8
Facilities
9.2
Staff
9.4
Value for money
8.7
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 June 2024
Badah
KuwaitNothing
Excellent hotel, I highly recommend it!
Stayed in June 2024
Reviewed: 13 June 2024
Darryl
New ZealandYou can't beat that location. Incredible view and close to all the historical landmarks. Staff were very friendly.
Stayed in June 2024
Reviewed: 11 June 2024
Fathimathul
IndiaThe AC was bit difficult to work . It got too cold .
Stayed in June 2024
Reviewed: 7 June 2024
Carolyn
United StatesNothing
Location, very nice and new and updated, friendly and helpful staff
Stayed in June 2024
Reviewed: 6 June 2024
Michael
United Statesperfect location. wonderful staff. unique building.
Stayed in June 2024
Reviewed: 5 June 2024
Ahmad
Israellocation was amazing, close to Dumo, center and the staff was amazing, the rooms were as expected with unique decore and minibar. should care about the jacuzzi, but all the rest of the facilities were amazing. it's in the center and a unique place. about safety because it is in the old center so you may face a couple of drunk foreigners. just be careful to be back by 11-1AM. not noisy and a very very quiet place, the price little height but with these facilities and staff it is worth it. I arrived late to the hotel because I missed the last train from Verona to Florence and faced a couple of issues, they were very kind to me and helpful.
Stayed in May 2024
Reviewed: 26 May 2024
Robert
United StatesLoved everything.
Everything was perfect. Absolutely incredible hotel. One of the nicest I’ve ever stayed in.
Stayed in May 2024
Reviewed: 26 May 2024
Jennifer
United StatesNothing. Everything was perfect.
The Vasari suite was absolutely amazing. It was a perfect size for our family of 6! Our 4 teens loved the suite. The beds were large and so comfy. The pull out sofa bed was the most comfortable pull out bed I've ever slept in. The spa bathrooms were spectacular. The huge spa jacuzzi tub was such an incredible treat. The front desk staff Francesco was extremely helpful, professional, and kind. Silvia was also so wonderful and treated us so well. Our stay in Florence at the Donati Hotel was perfect and so memorable. I was visiting for a work conference and was able to enjoy the location of being so centrally located to everything. It made the stay so easy and we were able to enjoy everything with in short walks. The actual plaza of the hotel is quiet and peaceful yet within a few steps of anything you need. I can't say enough great things about this hotel. We look forward to returning here in the future.
Stayed in May 2024
Reviewed: 21 May 2024
Mohammed
Kuwaitnothing
every thing
Stayed in May 2024
Reviewed: 18 May 2024
Victor
United KingdomWe were on the first floor so the view was non-existent (2m away from the building next to us), which means there is also VERY little natural light in the room. Other than that, it's a pretty great place.
Amazing location, right in the middle of the city, just a minute walk from the Duomo. The apartments are very cosy and well maintained. Insulation is good, so there was no noise from outside.
Stayed in May 2024
Reviewed: 12 May 2024
Piotr
PolandA bit of morning noise from the work on the streets
The apartments are very clean, with modern furniture well blended with historical walls and ceilings. The staff is very friendly and accommodating. Location is exceptional - in a quiet spot right around the corner from the center's main streets. Great restaurants and gelatos literary on the corner, 20-40m away from the door. We had dinner at Casella 18 and Osteria dell'Oca and both meals were very good, with our favorite being at Osteria.
Stayed in May 2024
Reviewed: 10 May 2024
Mark
United KingdomLocation was amazing, and the views are incredible, I can't imagine a better view in central Florence
Stayed in May 2024
Reviewed: 26 April 2024
Amrendra
NigeriaFront desk timing and there was no lounge of lobby at entrance
I booked it thinking as a 5 start Hotel but I am afraid that room and facilities in room were 5 star but overall the property was not upto standard of 5 star. The front desk was closing at 9 PM. The Manager at front desk was very cordial and helpful.
Stayed in March 2024
Reviewed: 24 April 2024
Dina
Saudi ArabiaDuring our stay the AC in our suit wasn’t working even though they tried fixing it but didn’t work well.
Great location, and great for families. Staff very helpful and welcoming
Stayed in April 2024
Reviewed: 21 April 2024
Imran
IndiaThere is absolutely nothing not to like. The only recommendation I would have is it would be nice to have complementary bottled water available during the entire stay instead of only on arrival.
This is one of the BEST places we have stayed in. The room was large with a wonderfully large bathroom. It was spotlessly clean and everything was just perfect in our suite. All the staff were exceptional! Sylvia and Francesco were so helpful and such a pleasure. They called us cabs, recommended and booked restaurants (which were excellent), were friendly and kind and made our stay so much more enjoyable. There were lovely staff to help with luggage when we arrived as well as when we left. The location is unbelievable- walking distance to every single thing. In addition there are shops, the grocery, restaurants all within a couple minutes walk. We shall never stay anywhere else when we visit Florence again.
Stayed in March 2024
Reviewed: 13 April 2024
Yasmin
United Arab EmiratesThe only negative side is that there’s no reception in the room nor the entire tower. But they provide Wi-Fi in the room for Internet.
Great hotel in the middle of the most sought after location in Firenze- the duomo area. The location is incredible. It’s in the middle of all the action and the touristy places. We stayed in the Botticelli suite. It was incredible it was both luxurious modern and ancient at the same time. Not to mention spacious with a partial view of the Duomo. They built a five-star hotel in a very ancient building, or tower. It worked very well in favor of the hotel, and I completely recommend this hotel. Front reception desk are super friendly and very prompt to help especially Francesco he was fantastic. All in all it’s one of our trip highlights
Stayed in April 2024
Reviewed: 12 April 2024
Joseph
United StatesNothing
Beautiful rooms in a great location
Stayed in April 2024
Reviewed: 7 April 2024
Dalen
United StatesLuxurious location to stay & you could see the dome right from the windows. It was like staying in a castle!
Stayed in March 2024
Reviewed: 6 April 2024
Traci
United StatesPerfect location. Room was very comfortable.
Stayed in March 2024
Reviewed: 16 March 2024
Jennifer
CanadaA duvet or warmer blanket would have been nice.
It was stunning. Incredible suite, staff and views.
Stayed in March 2024
Reviewed: 11 March 2024
M
TurkeyA/C system is noisy
Stayed in March 2024
Reviewed: 6 March 2024
Marwan
Saudi ArabiaNothing
Location
Stayed in March 2024
Reviewed: 28 February 2024
Gavin
United Arab EmiratesNothing.
Fabulous 👌
Stayed in February 2024
Reviewed: 24 February 2024
Alessandro
ItalyNothing
All
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content