Via delle Terme 1, Santa Maria Novella, 50123 Florence, Italy
#85 of 380 hotels in Florence
Guests' ChoiceBased on 630 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.8
Facilities
8.8
Staff
9.3
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 27 September 2024
Svend
DenmarkI cannot think of anything.
The location was perfect in the middle of a very lively and interesting part of Florence. We had a very nice room and the staff was very friendly and helpful beyond the call of duty. We are going to return, and next time for more than four days.
Stayed in August 2024
Reviewed: 26 September 2024
Marisa
AustraliaIt's proximity to everything
Stayed in September 2024
Reviewed: 25 September 2024
Brenda
United StatesOdd that the shower was in the bedroom. Wish breakfast had been included and not an extra cost.
The hotel was in a great central and easy to find location. Hotel was very clean. Purchased breakfast one morning and it was wonderful with a beautiful view from the 7th floor.
Stayed in September 2024
Reviewed: 22 September 2024
Jim
United KingdomLiked everything.
Fabulous location, very friendly and helpful staff, comfortable room (with balcony), excellent breakfast. Would definitely recommend.
Stayed in September 2024
Reviewed: 20 September 2024
Richard
United Kingdom2 loungers for the room terrace.
Location was perfect. So close to the main attractions. Staff were brilliant and super helpful. Room cleaning was comprehensive and the breakfast was the best continental we've ever experienced.
Stayed in September 2024
Reviewed: 17 September 2024
David
United KingdomTV didn’t work properly and quite often there was an odd smell - drains? Ran out of toilet paper on one occasion.
Reception, breakfast, cleaning. Staff cheery and helpful. Great views from the breakfast room!
Stayed in September 2024
Reviewed: 15 September 2024
Sunny
United StatesExcellent hotel in the centre of Florence. An incredible location within walking distance to everything.
Stayed in September 2024
Reviewed: 14 September 2024
Courtney
United StatesThe location was PERFECT! We walked to everything! Very clean and updated! We would highly recommend this hotel and would stay here again upon our return visit! We loved the modern style and cleanliness. Probably the most comfortable bed of our entire trip (out of 5 hotels). Air conditioning felt great and we had two walls of windows!
Stayed in September 2024
Reviewed: 14 September 2024
Benjamin
United StatesNone
The staff was friendly & the room was spacious. The hotel is centrally located to many notable landmarks in the historic center of Florence.
Stayed in September 2024
Reviewed: 11 September 2024
Marlene
United StatesThe street side rooms can be a little noisy but we found only until 9-10 pm.
The location is perfect and the staff was very helpful!
Stayed in September 2024
Reviewed: 9 September 2024
Anganie
United KingdomSome of the staff was disengaged, but just that. There were not disrespectful or anything.
The rooms where big and fresh, all clean, nice and quiet in busy summery Firenze, we had two cosy beds, a bright bathroom and lots of toiletteries. I formal and proffessional treatment.
Stayed in September 2024
Reviewed: 4 September 2024
Liliana
United StatesSo calm in the middle of all the activity in Florence. 12 minutes walking from the train station and the airport transfer. I wish to come back there.
Stayed in August 2024
Reviewed: 4 September 2024
Vickie
United StatesA/C
The location and people were perfect!
Stayed in September 2024
Reviewed: 1 September 2024
Rhonda
United StatesLocation was perfect to all museums.
Stayed in August 2024
Reviewed: 29 August 2024
Amjad
United Arab EmiratesMaybe bathrooms could be renovated
- location is perfect to dumo and ponte - room is big and clean - staff helpful - AC is very good
Stayed in August 2024
Reviewed: 27 August 2024
Jiani
Netherlandsperfect location
Stayed in August 2024
Reviewed: 17 August 2024
Michelle
United KingdomOnly thing to improve is the shower in our room needed some attention the covers were coming off and it needed a good clean on the outside.
Lovely clean friendly hotel with spacious rooms and an amazing breakfast on the rooftop. Receptionist Alex was so lovely she gave our daughters a bag of sweets each to their delight. Thank you for an amazing stay!
Stayed in August 2024
Reviewed: 15 August 2024
Lydia
United Statesthe breakfast and service is excellent the hotel is very very nice, the staff very professional the room are great, with everything you can imagine, the best!!!
Stayed in August 2024
Reviewed: 13 August 2024
David
United KingdomVery clean and modern hotel. Lovely breakfast. Great location – bang in the centre of Florence!
Stayed in July 2024
Reviewed: 12 August 2024
Eva
CanadaLocation is excellent Rooms are spacious. Air conditioning worked well
Stayed in August 2024
Reviewed: 9 August 2024
George
United StatesNothing
Walking distance to everything. We had a beautiful balcony with views to Ponte Vecchio. The delicious breakfast was served on the 7th floor with a view over the city. The staff were friendly & professional.
Stayed in August 2024
Reviewed: 5 August 2024
David
United Kingdomnothing
Staff friendly and helpful
Stayed in August 2024
Reviewed: 31 July 2024
June
United KingdomNothing
Really lovely and clean
Stayed in July 2024
Reviewed: 30 July 2024
Evgenia
GreeceBreakfast nor restocked after 10:00am although it ended at 11:00am
Great location, room at 5th floor was quiet. Very good breakfast. Helpful staff.
Stayed in June 2024
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