Via Montebello 7, Santa Maria Novella, 50123 Florence, Italy
#162 of 380 hotels in Florence
Guests' ChoiceBased on 479 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.6
Staff
9.1
Value for money
8.4
Free WiFi
9.1
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End of dialog contentReviewed: 24 September 2024
Janet
United StatesShowers are small.
Within 15 minutes walking distance to major attractions. Staff was serviceable and helpful. Breakfast variety was excellent.
Stayed in September 2024
Reviewed: 23 September 2024
Miguel
Argentinaroom with a view and light. just be aware the lobby is in the 3rd floor
Stayed in September 2024
Reviewed: 22 September 2024
Niall
GermanyNice clean rooms in a good location. Staff were helpful and friendly.
Stayed in September 2024
Reviewed: 7 September 2024
Janice
United KingdomNo signage on door / entrance to building to guide you to the fact that the hotel reception was on the 3rd floor. No instructions given in advance on how to gain access to the building.
Selection at breakfast was very good including for gluten free option. Central location was convenient for walking to all the sites of Florence . Staff were very friendly and helpful.
Stayed in September 2024
Reviewed: 3 September 2024
Megi
DenmarkThe breakfast was great but maybe they should make some changes so you don’t always get the same when you are there for many days.
Great location, kind staff, especially the guy working in the breakfast area was so sweet and polite, very clean and comfy bed, very nice breakfast. I would stay there again for sure.
Stayed in August 2024
Reviewed: 22 August 2024
Lynne
CanadaClean great location with lovely staff
Stayed in August 2024
Reviewed: 19 August 2024
José
Portugalnothing major really, but the bathroom could be bigger and our bedroom was in the top floor, only accessible by stairs.
Nice location, 5-7m walk from main train station. Room was really clean, bed was quite comfortable! Breakfast was good too. Staff was great, especially Cosimo who was always available to help us.
Stayed in August 2024
Reviewed: 11 August 2024
I
IrelandNo view! Only walls!
Breakfast
Stayed in August 2024
Reviewed: 29 July 2024
Murat
CanadaMy room was too small.
It was clean and quiet. The staff was nice and welcoming. It had a nice breakfast.
Stayed in July 2024
Reviewed: 26 July 2024
Anila
AlbaniaNothing
Central and quiet position, very polite and helpful staff. Various and quality breakfast. A very clean hotel.
Stayed in July 2024
Reviewed: 17 July 2024
Kath
United KingdomOnly having 24 hours ☹️
Great, central location Receptionist was brilliant - gave us a "must see" list marked on the map, tailored to our time limit - so helpful Room was perfect Excellent air conditioning - essential in July
Stayed in July 2024
Reviewed: 16 July 2024
Michelle
United KingdomGood location , comfortable rooms which are nicely decorated, good breakfast
Good location, good breakfast, staff helpful, lovely room would stay and recommend again.
Stayed in July 2024
Reviewed: 13 July 2024
Maureen
United KingdomA minor thing was, the breakfast was delicious but I need to be gluten free and it would be best to have some for toasting. The gluten free things were all in packets and sweet.
The property was ideal to explore all of Florence. It was very clean and had everything you need. All the staff were very friendly especially the Lady on reception 😁 very helpful with anything we asked and nothing was too much to ask. She clearly loves her job.
Stayed in July 2024
Reviewed: 13 July 2024
Stacey
United KingdomNot mobility and disabled friendly. Steps up from street level to lift and step up to the toilet in room no. 7. Room wasn’t spacious.
The decor was very pleasant and contemporary. The breakfast was excellent. The staff were friendly. Ideal location for sites and train station. The room was very clean.
Stayed in July 2024
Reviewed: 12 July 2024
Johannes
GermanyThe hotel staff was really supportive and helped us finding a parking for our car and answered all our questions. The room was nice and clean. We could also see a bit of the cathedral from our window.
Stayed in July 2024
Reviewed: 10 July 2024
Christy
United KingdomBreakfast was excellent , staff so helpful , location good for centre.
Stayed in June 2024
Reviewed: 6 July 2024
Gilbert
AustraliaShower was a bit small.
Friendly, helpful staff.
Stayed in July 2024
Reviewed: 2 July 2024
Carol
South AfricaThe breakfast was delicious. It was obviously fresh products of the day. It also had a great selection.
Stayed in June 2024
Reviewed: 1 July 2024
Ranjitkumar
United Statesif you are traveling with big luggage then its not friendly.
Room & location
Stayed in May 2024
Reviewed: 24 June 2024
Ellen
IrelandThe property was in a great location very near all the main attractions! About a ten minute walk from everything. The area was safe and had loads of nice restaurants/bars around
Stayed in June 2024
Reviewed: 24 June 2024
Karen
AustraliaIt didn’t feel warm and welcoming like other hotels we have stayed at in Florence. Although not rude the reception staff were not at all friendly, we didn’t receive a warm welcome.
Location was good, comfortable beds.
Stayed in June 2024
Reviewed: 24 June 2024
Romy
United StatesThe vent did not work in the bathroom, and was not fixed while there.
Easy to walk around everywhere and the breakfast was very good.
Stayed in June 2024
Reviewed: 21 June 2024
Irani
Cayman IslandsShower stall is small
Very good breakfast Very helpful staff
Stayed in June 2024
Reviewed: 21 June 2024
Marina
CyprusOnly a lot of noise in hotel from customers,maybe is not good sound isolated
location was perfect,about 5 minutes from train station Santa Maria Novella,at the corner you can find beautiful road with bridges and you can rent scouter or bicycle)Restaurants,shops was near.The staff was very friendly 🌸Only a lot of noise in hotel from customers,maybe it was not good sound isolated.
Stayed in June 2024
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